Miguel_V 14 Posted December 4, 2019 Share Posted December 4, 2019 For example, in the ICAO KSFO (right now) the letters 3-30 and 3-40 impossible to visualize them, and so in all the airports in which you want to visualize that type of letter, yesterday Tuesday had no such failure. Please login to display this image. Link to comment Share on other sites More sharing options...
LH490 1 Posted December 4, 2019 Share Posted December 4, 2019 The same Problem as i have. Problem ocurred 1 hour ago. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 4, 2019 Aerosoft Share Posted December 4, 2019 It's being looked at right now. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 4, 2019 Aerosoft Share Posted December 4, 2019 I can confirm the issue. for now we advise you to use the webclient that should work without these issues (and is faster!) https://navdatapro.aerosoft.com/ Link to comment Share on other sites More sharing options...
Medic89 12 Posted December 4, 2019 Share Posted December 4, 2019 For ZSPD only AOI, AGC, APC and LVC are working. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 4, 2019 Deputy Sheriffs Share Posted December 4, 2019 Mathijs, the problem still is that in the webbrowser (FF, Edge, Chrome...) charts are not correctly displayed. Data are missing. Link to comment Share on other sites More sharing options...
RobsonM 94 Posted December 4, 2019 Share Posted December 4, 2019 Gentlemen! I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems. Kindly, Robert Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted December 4, 2019 Share Posted December 4, 2019 33 minutes ago, RobsonM said: Gentlemen! I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems. Kindly, Robert Thank you, for this warning, I don't worry anymore. Link to comment Share on other sites More sharing options...
RobsonM 94 Posted December 4, 2019 Share Posted December 4, 2019 Chart service should now be online for all clients. If any more issues arise please post here! I'll be monitoring this thread for next 24h in case something is still not right Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted December 4, 2019 Share Posted December 4, 2019 20 minutes ago, RobsonM said: Chart service should now be online for all clients. If any more issues arise please post here! I'll be monitoring this thread for next 24h in case something is still not right I have tried and the chart is already selected, but I observe that DESCRIPTIONS have disappeared and only NUMBERS appear in the charts, try LEBL and you will verify that it is true, at the same time that if it is possible, to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance, and that I believe that it is one of the errors with CRJ. Please login to display this image. Link to comment Share on other sites More sharing options...
XPJavelin 18 Posted December 4, 2019 Share Posted December 4, 2019 55 minutes ago, RobsonM said: Gentlemen! I am the one responsible for the mess. Please bear with me as I am currently fixing file issues on server. Some charts were from new cycle, some were missing. Had to delete whole DB and am currently rebuilding it. This will take around 20-30 minutes and you can expect the NDP charts to work then. Once again very sorry for that! We are in the middle of migrating whole NDP ecosystem to geo referenced charts and some parts are causing problems. Kindly, Robert Thanks, I'm eager to discover the new features being prepared Link to comment Share on other sites More sharing options...
RobsonM 94 Posted December 4, 2019 Share Posted December 4, 2019 2 hours ago, Miguel_V said: I have tried and the chart is already selected, but I observe that DESCRIPTIONS have disappeared and only NUMBERS appear in the charts, try LEBL and you will verify that it is true, at the same time that if it is possible, to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance, and that I believe that it is one of the errors with CRJ. Please login to display this image. Hi! The chart names are unfortunately how we receive the data package. Currently nothing I can do about it and I'm not happy about that change with geo charts as well... Will look into possible fixes down the road. As for the Canada airport, it's full name in database is "Greater Moncton Romeo Leblanc Intl" so there is LEBL in there The search engine goes through ICAO, IATA, city and full name. So the search function is doing it's job. 2 hours ago, XPJavelin said: Thanks, I'm eager to discover the new features being prepared As for new features I recommend using webclient. It's easier to update as we do don't have to distribute the files, they are on server so you will always be using latest files. And as for updates there are few here and there and most noticeable is dark mode and aircraft location (although latter only with A330 for the moment, standalone module coming ) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 4, 2019 Deputy Sheriffs Share Posted December 4, 2019 2 hours ago, Miguel_V said: to modify the error that when selecting LEBL (the ICAO of Barcelona) leaves one in CANADA to thousands of kilometers of distance As I and now Robert told you, this is NO error! When you enter characters it searches not only the ICAO code, but also the airport name. And this is really helpfull, as nobody knows all ICAO codes. Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted December 4, 2019 Share Posted December 4, 2019 1 hour ago, mopperle said: As I and now Robert told you, this is NO error! When you enter characters it searches not only the ICAO code, but also the airport name. And this is really helpfull, as nobody knows all ICAO codes. Yes I understand, but would it be possible to select by ICAO, IATA or NAME by means of an option, and thus avoid that? Link to comment Share on other sites More sharing options...
disco79stu 38 Posted December 4, 2019 Share Posted December 4, 2019 I don’t know if this is currently known but I still have a lot of mess in my charts. For example EDDL is not working at all.....(iPad app) Link to comment Share on other sites More sharing options...
Rikypara 0 Posted December 4, 2019 Share Posted December 4, 2019 Confirm, iPad app doesn’t work Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted December 4, 2019 Share Posted December 4, 2019 2 hours ago, RobsonM said: Hi! The chart names are unfortunately how we receive the data package. Currently nothing I can do about it and I'm not happy about that change with geo charts as well... Will look into possible fixes down the road. As for the Canada airport, it's full name in database is "Greater Moncton Romeo Leblanc Intl" so there is LEBL in there The search engine goes through ICAO, IATA, city and full name. So the search function is doing it's job. As for new features I recommend using webclient. It's easier to update as we do don't have to distribute the files, they are on server so you will always be using latest files. And as for updates there are few here and there and most noticeable is dark mode and aircraft location (although latter only with A330 for the moment, standalone module coming ) So what is the use of installing the application purchased in AEROSOFT? Link to comment Share on other sites More sharing options...
Emi 5161 Posted December 4, 2019 Share Posted December 4, 2019 7 minutes ago, Miguel_V said: So what is the use of installing the application purchased in AEROSOFT? You purchased access to the web client as well. Link to comment Share on other sites More sharing options...
disco79stu 38 Posted December 4, 2019 Share Posted December 4, 2019 Ok, it’s not just eddl, it’s completely broken. Again. Can’t access any charts anymore. Link to comment Share on other sites More sharing options...
Riky FSX 3 Posted December 5, 2019 Author Share Posted December 5, 2019 Yes the iPad app is not working anymore. Again.... Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 5, 2019 Deputy Sheriffs Share Posted December 5, 2019 Guys, Aerosoft is aware of this issue. Until it is solved, please use the access via webbrowser. Link to comment Share on other sites More sharing options...
Michael Engl 2 Posted December 5, 2019 Share Posted December 5, 2019 In my case Webclient works but IOS does Not work. I Hope Aerosoft find the failure. I will use ist on my iPad (latest Version). Best Michael Link to comment Share on other sites More sharing options...
disco79stu 38 Posted December 6, 2019 Share Posted December 6, 2019 Any news on the issue? Link to comment Share on other sites More sharing options...
Malam 0 Posted December 7, 2019 Share Posted December 7, 2019 I have started using the web version as a result of the current ongoing issues with the IOS apps, does anyone know how to clear the knee board on the web version? Thanks in advance. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 7, 2019 Deputy Sheriffs Share Posted December 7, 2019 Right click on the item you want to remove: Please login to display this image. Link to comment Share on other sites More sharing options...
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