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Unable to activate aircraft


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  • Deputy Sheriffs

A frequent cause of this is trying to manually enter the codes. Have you tried copy/pasting the code from the order page in your shop account, being careful to not include any spaces? Also, check that you're entering the e-mail address that's shown on that page (copy/paste usually works there too, depending on browser). That's another cause of activation errors.

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  • 2 weeks later...

Same here. AS suggested same as Herman. I have tried any of the AS suggestions, NO LUCK. This is on the newly released A330. Maybe the AS should try our codes/serials  before replying with such suggestions. I have a ticket opened # 34438. Hopefully will get a resolution soon.

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