Rocky Mountain Rebel 2 Posted November 25, 2019 Share Posted November 25, 2019 Hey, Twice I've had CTD's at the exact same "Before Start" checklist item: Set landing elevation on the pressurization panel. On the EFB, after clicking on the destination airport's ICAO (on the left side) to call up its charts, I got the blue swirly of death for 10 seconds or so. Then, CTD. The airport is LEMD and I'm using Navigraph charts. I don't think I called-up the destination's charts before this point in either scenario. Link to comment Share on other sites More sharing options...
Rocky Mountain Rebel 2 Posted November 26, 2019 Author Share Posted November 26, 2019 I just re-watched a video I was making when the second CTD occurred. I did access the destination airport's charts, LEMD, earlier with no problems, by clicking on the ICAO identifier at the upper left (Origin, Dest, Alt) to retrieve the destination's charts. I left a destination chart displayed and later returned to the EFB during the Before Start checklist to determine the landing elevation. When I clicked again on the ICAO identifier in the Dest box the blue swirly appeared and a CTD happened 5 -10 secs later. Below is an image a moment before the CTD as I was clicking on the arrow to the right of the Dest airport, LEMD. Please login to display this image. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted November 26, 2019 Developer Share Posted November 26, 2019 Yes, I'm already working with Navigraph on this problem. The big problem here is that it's not reproducable. Means, if you access a chart XYZ, it might work the first 100 times and crash on the 101st. If you have any event viewer log entry for this, it would be highly appreciated. Link to comment Share on other sites More sharing options...
Rocky Mountain Rebel 2 Posted November 26, 2019 Author Share Posted November 26, 2019 Sorry, Hans, I can't find a log entry for either crash. Link to comment Share on other sites More sharing options...
Jack Schaper 1 Posted November 26, 2019 Share Posted November 26, 2019 I’ve had exactly the same issue happen midflight when I started looking for my STAR chart. In fact, Rocky Mountain Flyer, when I was just watching your latest video on youtube, I felt the CTD coming when you clicked on the charts entry for LEMD. Frustrating. I also have no usable info in my event viewer other than AppHangB1 regards Jack Schaper Link to comment Share on other sites More sharing options...
Rocky Mountain Rebel 2 Posted November 26, 2019 Author Share Posted November 26, 2019 Thanks, Jack. I haven't even got off the ground, yet! Haha! I'm gonna try again, but I'm not going to use the EFB to use charts this time. Love the plane, though. Cya! Link to comment Share on other sites More sharing options...
tangjuice81 2 Posted November 26, 2019 Share Posted November 26, 2019 Same here. Using the EFB after landing at the gate in KJFK I got a CTD. Otherwise no major issues. Link to comment Share on other sites More sharing options...
cparrott73 3 Posted November 26, 2019 Share Posted November 26, 2019 I encountered the same issue as well. I have a subscription to Navigraph Charts, and I was using it to pull up charts in the EFB on the simulated tablet. Flight plan: KGJT . JNC . GUP . EAGUL6 . KPHX Everything was fine until the descent into KPHX. I had the EAGUL SIX chart pulled up, and I wanted to switch to the ILS chart for runway 26 at KPHX so I could get the ILS frequency to tune the NAV radios for the approach. When I attempted to pull up the ILS chart, I got a long pause, followed by a CTD. Unfortunately I did not have Windows set up to capture events, but I will do so in case I encounter the issue again. Link to comment Share on other sites More sharing options...
rowcoach 3 Posted November 26, 2019 Share Posted November 26, 2019 Good morning, Loving the updates. For the most part I’m very happy with everything. As has been mentioned here, I’ve had 5 CTD’s yesterday and today. All seem to happen when I am clicking on a display in the 3D panel and once when trying to change the map on the EFB as I was landing. The crashes have happened when: Pressing Shift+9 to pull up the FMS clicking on the captain’s PFD clicking on the captain’s MFD clicking on an approach plate in the EFB This seems to only happen when I’m in the air. It did happen this morning when I was lining up on the runway. Everything else is working as it should. I’ve worked around it by zooming into gages so I don’t have to click on them. Thanks again for putting this all together. Loving the new EFB. Cheers, colin Link to comment Share on other sites More sharing options...
Witkowsky 0 Posted December 2, 2019 Share Posted December 2, 2019 Loving the new EFB. But hate CTD same as above, ldg elevation, next map and crash.... Please login to view this video. Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93 Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x83c3d83a Exception code: 0xc0020001 Fault offset: 0x000000000003a839 Faulting process id: 0x3570 Faulting application start time: 0x01d5a9345cdee1d0 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 7a5557de-0c53-43f9-8e8b-57cf6dad2999 Faulting package full name: Faulting package-relative application ID: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2019-12-02T19:19:15.946605700Z EventRecordID 1587 Channel Application Computer xxxxxxxxx Security - EventData Prepar3D.exe 4.5.13.32097 5d8abf93 KERNELBASE.dll 10.0.18362.476 83c3d83a c0020001 000000000003a839 3570 01d5a9345cdee1d0 C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe C:\WINDOWS\System32\KERNELBASE.dll 7a5557de-0c53-43f9-8e8b-57cf6dad2999 Link to comment Share on other sites More sharing options...
Heavy31 6 Posted December 2, 2019 Share Posted December 2, 2019 Glad to here someone having same problem, my problems starts at the end of my flight when I access anything on the EFB it crashes, will try a flight without using the EFB at destination airport and report back. Link to comment Share on other sites More sharing options...
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