Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

Jump to content
Ray Proudfoot

Don’t close topics without giving the poster the right of reply.

Recommended Posts

Mathijs,

You posted a reply to my La Palma topic and then closed it without giving me a right to reply. I find that very frustrating. Yes, I might be the only person who has mentioned this problem but that does not make me wrong and everyone else right.

 

I have created exclude files many years ago so have some experience of them. The shape of the one used in this package looks wrong to me. You say you’ll speak to the Project Manager but I very much doubt a fix will be forthcoming. It will just be quietly forgotten because only one person complained.

 

This level of support does not inspire me to consider Aerosoft products. It’s impossible to liaise with the developer unlike companies like LatinVFR, FlyTampa and others where direct contact with the developer is possible. Please give posters the right of reply before you lock topics.

  • Like 1

Share this post


Link to post
Share on other sites

Ray, this is a recurrent issue with you.  I told you that I have informed the project manager who will talk to the developer.  That is as far as support for an issue that a single (!) user of a product reports will got on this forum. We have tens of thousands of customers and if one has an issue we will look at it and when we can recreate it will forward it. That is as far as things go. You have  clearly stated the issue and demonstrated it. I do not believe there is more needed. If the developers want more information I will send them your email. And indeed, it could be that they decide this is not worthwhile changing at this moment if it is not an issue that bugs many people. 

 

if that does not satisfy you I suggest you simply avoid our products. 

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...