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fernandito1969

Aerosoft Airbuses freezing and crash with PD3v.4.5

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Hello;
I am currently having some problems to keep Aerosoft Airbuses A318/19/20/21 working during any flights attempts with my Sim Pd3v4.5. In most attempts Prepar D3 will freeze and then crash or just close while in the setting window for PD3 (CaptureA) and a Error msg appears on the screen. This will take place aprx. 2 or 3 attempts so far.  Aprx 3 attempt, I get passed that point, however at aprx 45min into the mission the system just freezes (CaptureC). FYI..So far this does not takes place when using any PMDG Vehicle only with Aerosoft Airbuses.

* (CaptureA) I then click continues and system crashes!

 

*I have already downloaded and installed that application M.NF and No Resolution noticed yet!

*I have brought the issue up to the Prepard Forum as well and they have advise to post that issue with Aerosoft Forum for Tech Spt as well while they look into.

Could you advise or share suggestions?.

Fernandito1969

CaptureA.PNG

CaptureC.jpg

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Turn off FS2Crew and check again.

Also a complete error message would be helpfull

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Hi Mop,

Do you mean disable FS2Crew on the Configuration Page...Uncheck Voice Control to Button Control and back to Voice?...correct?

The Complete Error Msg?..I am confused!, The Error Msg that appears on the screen was attached (CaptureC). Guidance please?

 

v/r

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Complete error message means complete content of the "Details" box and not only part of it. You can also find the error message in the Windows Eventviewer:

FS2Crew: Turning it of means not only on the Config Pack, but also in a way that it is not loaded at all when you start the sim.

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PD3v.4.5 Just crashed as expected. Did not run FS2Crew this time. Data from the event viewer;

*Information    8/24/2019 12:16:01 PM    gupdate    0    None

The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Service stopped
*Error    8/24/2019 12:16:07 PM    Application Error    1000    (100)

Faulting application name: Prepar3D.exe, version: 4.5.12.30293, time stamp: 0x5cd47aad
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711
Exception code: 0xc0020001
Fault offset: 0x0000000000039129
Faulting process id: 0x2d5c
Faulting application start time: 0x01d55a86622ecad6
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b8faf631-317d-4fe4-81fb-924bc17cda27
Faulting package full name: 
Faulting package-relative application ID: 

*Information    8/24/2019 12:16:34 PM    Windows Error Reporting    1001    None

Fault bucket 1868730128244648704, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Prepar3D.exe
P2: 4.5.12.30293
P3: 5cd47aad
P4: KERNELBASE.dll
P5: 10.0.17763.652
P6: 598c4711
P7: c0020001
P8: 0000000000039129
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18A9.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C1C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C2A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C5A.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_2dc017e8195e637aae285a2fd6744f5b413dbf_1d3b734a_31937d2f

Analysis symbol: 
Rechecking for solution: 0
Report Id: b8faf631-317d-4fe4-81fb-924bc17cda27
Report Status: 268566528
Hashed bucket: a824de0601a6c55709ef10269317ab00
Cab Guid: 0

*Error    8/24/2019 12:16:44 PM    Application Error    1000    (100)

Faulting application name: Couatl.exe, version: 3.2.0.4244, time stamp: 0x5d49affc
Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x93e4fbe5
Exception code: 0xc0000409
Fault offset: 0x000a51eb
Faulting process id: 0x2648
Faulting application start time: 0x01d55a86c687f2d4
Faulting application path: C:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: b4341943-09bd-43e8-bc35-403d357551ed
Faulting package full name: 
Faulting package-relative application ID: 

*Information    8/24/2019 12:17:01 PM    Windows Error Reporting    1001    None

Fault bucket 1208293238425734484, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Couatl.exe
P2: 3.2.0.4244
P3: 5d49affc
P4: ucrtbase.dll
P5: 10.0.17763.404
P6: 93e4fbe5
P7: 000a51eb
P8: c0000409
P9: 00000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACDA.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDCE4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF85.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF95.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFC4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Couatl.exe_a4b915f51f262352a8a8fb3f22054e9d2ef2f96_b793aec8_446be407

Analysis symbol: 
Rechecking for solution: 0
Report Id: b4341943-09bd-43e8-bc35-403d357551ed
Report Status: 268435456
Hashed bucket: 8f8cb5336605a83630c4b84c6cdf4d54
Cab Guid: 0

 

Would this help to research Mop???

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2 hours ago, fernandito1969 said:

Would this help to research Mop???

No Ferd ;)

kernelbase and ucrtbase errors are the most weird ones, as they are telling you that something in your Windows environment is broken. This is very likely, as also FSDT software is involved (couatl.exe).

 

„but why does this only happen with the Airbus?“

Reason is very simple: the Airbus uses and relies heavily on core Windows functions and if one of those functions doesnt work correctly (e.g. due to broken system/driver files), the Airbus crashes. So he is not the problem itself, but he discovers it or is a victim of another, deeper problem.

 

How to solve this?

Hard to tell. Use Google search for the kernel and ucrtbase errors, make sure that your Windows is up to date by running multiple times the Windows Update function.

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That error in in Couatl.exe that is part of Dreamteam software. We have seen it often.

Faulting application name: Couatl.exe, version: 3.2.0.4244, time stamp: 0x5d49affc

 

 

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*No problem Mathijs, I read you clearly. Thanks for pointing that out. I have being communicating with FSDT forum in that regards. This started to happen after activating their latest Update. lots of trouble with it. So far got the GSX it's working again, however the Jetways created with Lv2 Expansion before the new update are not appearing. Very tedious process and no resolution yet. 

 

FLR

 

*Thanks Mop...Will chk that out even thou I am not to clear yet how to proceed on your advise so working on it. Just a quick note: I just completed a flight with the A321 (KMIA to KATL) and surprisingly did completed with no freezes, great but very weird!!!...however the checklist got stuck at (After Takeoff) and did not advance. I did did thrusted back the lever and the CLIMB did not lift up as well the remaining checklist did not functioned. Basically, I did the rest of the flight manually since I was more concern that PD3 would crash, Very weird!!!. I will do another flight here in a few minutes to verify. Btw!..Its there a manual remedy to skip to the next checklist on the FMC panel if it happens again??

 

FLR

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Hi Mopp;

The problem still continuous with my system using any version of the Aerosoft producte ie. A3/18/19/20/21. This it's the last report of the attempt just this morning (See Below). This event its still occurring about to 45 minutes into the flight. Everything works smooth prior to this. Also, I need to add one other thing noticed. During the "After Start Checklist" and Flight Controls Check it's called out, the call out for "ROTORS" it's not heard. Was this eliminated from the checklist? Could you please advise?.

 

Note1:It seems that GSX it's not the root cause of the problem. I did a flight recently with it and reached cruise without it, then just recently did another one after rebooting several times and with GSX completed the whole flight. Weird as hell my friend. 

 

Note2: Windows have being updated. Researched the matter posted previously "kernelbase and ucrtbase errors". Windows indeed was outdated and now it's updated correctly.  

 

Description
Faulting Application Path:    C:\Windows\System32\DriverStore\FileRepository\genestor.inf_amd64_b16d1dc8f555d336\GLCRIconSvc.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    GLCRIconSvc.exe
Application Version:    1.0.0.0
Application Timestamp:    5a25299e
Fault Module Name:    CFGMGR32.dll
Fault Module Version:    10.0.18362.1
Fault Module Timestamp:    e4afe536
Exception Code:    c0000005
Exception Offset:    0000b79d
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    e2a5
Additional Information 2:    e2a5934c14e66921972cbe137a4819ff
Additional Information 3:    89da
Additional Information 4:    89da34f35e317681f55920e9717199ee

Extra information about the problem
Bucket ID:    32dbea4ec579b8715d6df003b3601b16 (2120614898246359830)

 

I am still testing and taking notes of any new occurance!

v/r

FRL

CaptureC.jpg

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Hi @fernandito1969

 

If you haven't already tried it, it may help if you run the Windows system file checker tool to repair missing or corrupted system files.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

 

Also, I've fixed some crashes by reinstalling the latest graphics drivers using this tool:  https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

It's most effective if you select the 'safe mode' option.  Make sure you have the latest driver downloaded first.

I've never heard the 'rotors' checklist item - did you definitely hear it in a previous version?

Good luck,

Dave.

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@fernandito1969

 

The error message in your last post is in no way related to the Airbus or even P3D. Seraching in Google I can see it got something to do with a card reader software.

As you have so many problems with core Windows files, I suggest to make a repair installation of your Windows, and in case it doesnt work, wipe your disc and do a fresh install of your PC.

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Thanks Mopp & Djspatrick will take a look on the advise, try it out and post feedback. One quick question....I know this it's aside of this matter but have being looking through the manuals and try all switches that controls the panel lighting and could not find a switch to light up the FMC Panel could you point that out for me to correct this issue please?,

Note (Image): Red No Lighting on Panel....Green Lighting it's Good Panel and the rest of panels.

v/r

FRL 

20190906_181056_LI (2).jpg

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Hello Folks;

I am still experiencing the same problem here while using the Aerosoft vehicles A3/1819/20/21. Posted below it's the data from the viewer history. Could someone take a look at it and advise if I may have to refer this issue to Prepar3D?. This was the last flight attempt today. The most intriguing things about this issue it's that this past weekend I was able to complete a whole 2 hour flight. Once return to retest earlier this week, it's all happening again. System crashes aprx 30 minutes after splash screens appears, later on the programs freezes for a few seconds and then continues until the point when freezes, sound it's lost, and then the screen just goes as the image posted above on the topic. Please suggest or advise?  

 

Description
Faulting Application Path:    C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Prepar3D.exe
Application Version:    4.5.12.30293
Application Timestamp:    5cd47aad
Fault Module Name:    dxgi.dll
Fault Module Version:    4.3.0.563
Fault Module Timestamp:    5ce974d7
Exception Code:    c0000005
Exception Offset:    0000000000129752
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    e1b7
Additional Information 2:    e1b7a548d82bf25621c3364a0d7ac0c9
Additional Information 3:    56c3
Additional Information 4:    56c3760b8ea01be802e6fd49a70b90ef

Extra information about the problem
Bucket ID:    f81f3bba4e4337117e9e03a3d0eb5d5f (2206204869577760095)

 

v/r

FRL
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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And when you use Google, you will see it got nothing to do with our Bus.

Search for „p3d dxgi.dll“

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Just a little more information about this error.

 

We saw this error with FSX, FSX:SE and P3Dv3 several years ago and it occurred after a Windows 10 Update.  It was resolved, but the Windows update that occurred two or three weeks ago has brought it back.  I've seen it myself, and I know of two others who have it.  It occurs randomly but infrequently for me and the others I know.

 

You can always try uninstalling and reinstalling Direct X as well as wiping your Graphics Drivers and installing the latest version.

 

 

 

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Once again folks it happened the same way and timing last night after executing all steps and suggested steps listed above and looks like that its getting more complicated. See View Rep. below "9/14/19",this time on the Fault Module Name was "ntdll.dllFault" different from previous "Dxgi.dll"). On the next attempt last night amazingly the system did passed that point beyond without crashing (Push Back, Taxi, Take Off & Landing), however encountered some difficulty (plane began to act up out of control  banking left to right during the flight out of control). This morning made another attempt and and once again did crashed at the same point and got another different faul name event report this time "facilities.dll" with an error msg on the screen which appeared. Any advise?. Do you a think that I should completely un-install and re-install the Aerosoft Application?

Last Night - 9/13/19
Description
Faulting Application Path:    
C:\Windows\System32\audiodg.exeProblem signature
Problem Event Name:    APPCRASH
Application Name:    AUDIODG.EXE
Application Version:    10.0.18362.329
Application Timestamp:    0e7b0620
Fault Module Name:    ntdll.dllFault 
Module Version:    10.0.18362.329
Fault Module Timestamp:    5c516d44
Exception Code:    c0000005
Exception Offset:    00000000000072a6OS 
Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    c1be
Additional Information 2:    c1be541e550df5603c8d1313295d1781
Additional Information 3:    9ea0
Additional Information 4:    9ea029a714c6c913168fbce4332516cf
Extra information about the problem
Bucket ID:    02b8b980765dafdb0b3a4d56e828c707 (1961965623330785031)

 

Today-9/14/19
Description
Faulting Application Path:    C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Prepar3D.exe
Application Version:    4.5.12.30293
Application Timestamp:    5cd47aad
Fault Module Name:    facilities.dll
Fault Module Version:    4.5.12.30293
Fault Module Timestamp:    5cd47a13
Exception Code:    c0000005
Exception Offset:    000000000001d452
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    c1d9
Additional Information 2:    c1d9c63f855cfbd6fc65887587150c5e
Additional Information 3:    1982
Additional Information 4:    19827ae87fcc52a8bb2876657d76ca3f
Extra information about the problem
Bucket ID:    ed8260e10d38aff0a5604da72541ecdf (1540316452840664287)

 

v/r

FRL

20190914_100751.jpg

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17 minutes ago, fernandito1969 said:

GdAM gentz! Once again folks it happened the same way and timing last night after executing all steps and suggested steps listed above and looks like that its getting more complicated. See View Rep. below "9/14/19",this time on the Fault Module Name was "ntdll.dllFault" different from previous "Dxgi.dll"). On the next attempt last night amazingly the system did passed that point beyond without crashing (Push Back, Taxi, Take Off & Landing), however encountered some difficulty (plane began to act up out of control  banking left to right during the flight out of control). This morning made another attempt and and once again did crashed at the same point and got another different faul name event report this time "facilities.dll" with an error msg on the screen which appeared. Any advise?. Do you a think that I should completely un-install and re-install the Aerosoft Application?

Last Night - 9/13/19
Description
Faulting Application Path:    
C:\Windows\System32\audiodg.exeProblem signature
Problem Event Name:    APPCRASH
Application Name:    AUDIODG.EXE
Application Version:    10.0.18362.329
Application Timestamp:    0e7b0620
Fault Module Name:    ntdll.dllFault 
Module Version:    10.0.18362.329
Fault Module Timestamp:    5c516d44
Exception Code:    c0000005
Exception Offset:    00000000000072a6OS 
Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    c1be
Additional Information 2:    c1be541e550df5603c8d1313295d1781
Additional Information 3:    9ea0
Additional Information 4:    9ea029a714c6c913168fbce4332516cf
Extra information about the problem
Bucket ID:    02b8b980765dafdb0b3a4d56e828c707 (1961965623330785031)

 

Today-9/14/19
Description
Faulting Application Path:    C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Prepar3D.exe
Application Version:    4.5.12.30293
Application Timestamp:    5cd47aad
Fault Module Name:    facilities.dll
Fault Module Version:    4.5.12.30293
Fault Module Timestamp:    5cd47a13
Exception Code:    c0000005
Exception Offset:    000000000001d452
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    c1d9
Additional Information 2:    c1d9c63f855cfbd6fc65887587150c5e
Additional Information 3:    1982
Additional Information 4:    19827ae87fcc52a8bb2876657d76ca3f
Extra information about the problem
Bucket ID:    ed8260e10d38aff0a5604da72541ecdf (1540316452840664287)

 

v/r

FRL

20190914_100751.jpg

 

Thank you for the report, however it is not necessary to continue to report this to us.  Referring to my reply to you (two posts up) you'll see this issue has nothing whatsoever to do with our software, and I also provided you with some things that may help with this issue.  Other than that, the best place to report this is to Lockheed Martin in their forums or via a support ticket with them. I haven't checked to see if there are any new threads about this on the LM site, but there are many past reports about this in their forums.

 

Since this issue has nothing to do with our software (other than it happened to be running at the time), I will now close this thread.

 

My very best wishes!

 

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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