Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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Philippe_27

Download impossible

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Alors que j'ai besoin de télécharger à nouveau des produits sur mon historique de commande sur simware.shop, je suis confronté à un message d'erreur qui empeche l'accès au produit:

 

<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>setup_xxxxxxxxxx.zip</Key>
<RequestId>F340ED0661B5xxxx</RequestId>
<HostId>
i9L69Hn7jAkot2ZKOmw7wr9AlbGwNKBCHBLIjwC1QJjpwpMMu5j0X2UUS3waiKu2wcJBxxxxx
</HostId>
</Error>

Quelle est la solution pour régler ce problème ?
Cordialement
-----------------------------------------------------------------------------------------------------------------------------------------------------
I need to redownload my products on my simware.shop account. Howerver I'm facing and error so that I can't access them:
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>setup_xxxxxxxxxx.zip</Key>
<RequestId>F340ED0661B5xxxx</RequestId>
<HostId>
i9L69Hn7jAkot2ZKOmw7wr9AlbGwNKBCHBLIjwC1QJjpwpMMu5j0X2UUS3waiKu2wcJBxxxxx
</HostId>
</Error>

Is there any way to sort that problem out ?

Kind regards

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Please contact simware directly. Aerosoft can not help when you have problems with other shops. It is simply out of Aerosofts control.

Thank you.

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