Recently we have seen a lot of codes used to unlock our products being offered for discounted prices. Almost all of them are bought using stolen credit cards. These codes will all be blocked by our systems and you will have to try to get your money back from the seller, we are unable to assist in these matters. Do be very careful when you see a deal that is almost too good to be true, it probably is too good to be true.

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aua122

Support Tickets working?

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Hi,

 

i've sent a support request in January but did not get an answer. So i resent the request today. Although i get the message, that my ticket will be forwarded to the support team, i do not get a conformation e-mail. Just want to know, if a confirmation mail will be sent when a ticket is submitted?

 

Thank you in advance,

regards,

Christian

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Did you send the request to Aerosoft or Flightsimsoft?

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Hi Otto,

 

thanks for the fast reply, sorry was my fault, i sent it via the Support-link on the flightsimsoft website and saw on another thread that you will get an confirmation e-mail when you open a ticket.

 

best regards

Christian

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Sadly no, filling the form only tells that my message is forwarded to the dev team.

 

regards

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