Eagle313 0 Posted February 1, 2019 Share Posted February 1, 2019 Hello Downloaded the updated A318/A319/A320/A321 Ver.1230 for Prepar3d V4, installer runs until the end then disconnects after installing the Aerosoft Updater, No Anti virus- No firewall- tried so many paths but still no help- Tried an old version and other aircraft, installs normal, tried many times no help, anyone can shed some light please! Thanks Link to comment Share on other sites More sharing options...
samson59 0 Posted February 1, 2019 Share Posted February 1, 2019 Same problem Link to comment Share on other sites More sharing options...
Josik74 0 Posted February 2, 2019 Share Posted February 2, 2019 Same problem. can not find the updater file and cancels the installation Link to comment Share on other sites More sharing options...
boussieres 0 Posted February 3, 2019 Share Posted February 3, 2019 same problem Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted February 3, 2019 Deputy Sheriffs Share Posted February 3, 2019 For all with this issue, are you unzipping the downloaded file first? If so, are any of you using the build-in Windows unzip app? If so, I strongly advise a better unzip utility such as 7-Zip file manager, which you can find here. If you're still having issues after unzipping with something good like 7-Zip, are you installing in a folder outside P3Dv4 and outside the folders affected by Windows UAC? The latter won't resolve the installer cancelling mid-install but will avoid issues later. Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 6, 2019 Share Posted February 6, 2019 Hello Herman, I am also having the same problem as the users above. I have tried everything - disabling UAC, Windows defender, Bullgard Firewalls/Antivirus etc, and also installed 7-Zip per the above suggestion.. After downloading the V1230 updates, the updates (like the other users above have reported), are failing to execute and install. The previous Airbus Professional versions/updates continue to execute and install without any problem, and I note that they incorporated Installscript Setup Launchers produced by Acresso Software, whereas the V123 update incorporates Installscript Setup Launcher 'Unicode' produced by Aerosoft - I was wondering whether the problem could at all be connected with this ? Your further guidance and advice would be appreciated on this issue as I have had the updates for a week (having re-downloaded many times), but continue to have a problem installing. Any further comments or updates from the users mentioned above, would also be welcome as to whether they at all managed to overcome this problem (and if so, how?). Any help or guidance from anybody on helping resolve this matter would be much appreciated. Thanks Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 6, 2019 Deputy Sheriffs Share Posted February 6, 2019 4 minutes ago, Kevan Langley said: After downloading the V1230 updates Just to make: this is NOT an update, but a full installer, so you have to uninstall the previous version, reboot your PC, install the new version reboot again and then start P3D. 6 minutes ago, Kevan Langley said: and I note that they incorporated Installscript Setup Launchers produced by Acresso Software where exactly do you have this information from? Screenshot please. Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 6, 2019 Share Posted February 6, 2019 Hi Otto, Have uninstalled previous versions, and again tried to install the V1230 (with Antivirus off) but problem continues in that V1230 does not install. I have attached screenshots which show that the Setup Launchers on V1210 and V1230 differ, and I was wondering whether this might be linked to the problem? Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 6, 2019 Deputy Sheriffs Share Posted February 6, 2019 7 minutes ago, Kevan Langley said: I have attached screenshots which show that the Setup Launchers on V1210 and V1230 differ, and I was wondering whether this might be linked to the problem? No, this is not the problem. But indeed very strange. Didi you download the files from Aerosoft directly or from another shop? Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 6, 2019 Share Posted February 6, 2019 All came from Justflight, who advise that the files came from Aerosoft. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 6, 2019 Deputy Sheriffs Share Posted February 6, 2019 Try the following: - as the download comes as a zip file, use a different unzipping tool like 7zip to unzip it and not the one that is built into Windows https://7-zip.org/ if that doesnt help: - delete all downloaded files - create a folder like ..\AS-Download - exclude this folder in Windows Defender from being scanned - download the files to this folder - unzip them to a seprate folder and try again Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 8, 2019 Share Posted February 8, 2019 Hi Otto, I have tried your suggestions, with Windows Defender excluding the files from being scanned but unfortunately the problem continues... Other users above have encountered the same problem, in that V1230 is being downloaded but failing to execute and install. Your further help and guidance would be much appreciated in resolving this problem please? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted February 8, 2019 Deputy Sheriffs Share Posted February 8, 2019 Another thing then to try. Ensure your browser cache is completely cleared and any download tools such as Internet Download Manager (a must have tool, IMHO) are flushed of any traces of the 'Bus Pro file, then try a fresh download and see if that helps. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 8, 2019 Deputy Sheriffs Share Posted February 8, 2019 7 hours ago, Kevan Langley said: in that V1230 is being downloaded but failing to execute and install. We have to check in detail what happens: - until which point do you get when you run the installer. which is the last dialog box you see? - does it close with an error message? You also might check the Windows Event Viewer under "Windows Logs/Application for entry at the time the installer stops" - or doesnt it run at all? Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 8, 2019 Share Posted February 8, 2019 The last dialog box that I see is the Standard UAC permission request - 'Do you want to allow application to make changes to your device' - I click yes - the dialogue box then disappears, nothing happens. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted February 8, 2019 Aerosoft Share Posted February 8, 2019 It for sure sounds like the installer is not correctly downloaded. Are these all from JustFlight? Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 8, 2019 Share Posted February 8, 2019 Yes - Justflight were the supplier Link to comment Share on other sites More sharing options...
orbmis 1 Posted February 11, 2019 Share Posted February 11, 2019 On 2/8/2019 at 6:20 AM, Kevan Langley said: Yes - Justflight were the supplier Hi Kevin,, Which version of P3D are you trying to install to?? P3D V4.3 or v4.4?? Mike Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 11, 2019 Deputy Sheriffs Share Posted February 11, 2019 7 hours ago, orbmis said: Hi Kevin,, Which version of P3D are you trying to install to?? P3D V4.3 or v4.4?? Mike Got nothing to do with P3D. Link to comment Share on other sites More sharing options...
Bill Gradwell 0 Posted February 14, 2019 Share Posted February 14, 2019 Hello Kevin I have the same problem. This is what Andreas said "yes, I have notice the problem with the latest Airbus Installer.... V1210 is using Installshield 2010 V1230 is using Installshield 2018 The problem is, that we have no access to the log files, and I need support from Installshield self. At the moment we have 2 other users with the same problem" Was quick to get Simmarket to give me a credit probably to get rid of me and my problem:) I took credit and purchased the CRJ700/900 and guess what, exactly same problem - their Installshield 2018 is a problem Regards Bill Gradwell Link to comment Share on other sites More sharing options...
Martin Pampiermole 26 Posted February 15, 2019 Share Posted February 15, 2019 Same problem here. I downloaded from aerosoft shop.I can install, but after installation I don't get the finish and reboot screen. When I try to uninstall, I get an error ' no logfile found'. ASupdater is not present, or says that there's no product installed. I cant see trueglass installing. I can fly the plane, by the way.Only with the error I am showing at the picture. Regards, Martin Pampiermole Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted February 16, 2019 Aerosoft Share Posted February 16, 2019 We have indeed three reported cases of this very unfortunate thing, Believe me, we are seriously looking at this. Link to comment Share on other sites More sharing options...
gpatrick93 0 Posted February 17, 2019 Share Posted February 17, 2019 On 2/15/2019 at 6:10 PM, Martin Pampiermole said: Same problem here. I downloaded from aerosoft shop.I can install, but after installation I don't get the finish and reboot screen. When I try to uninstall, I get an error ' no logfile found'. ASupdater is not present, or says that there's no product installed. I cant see trueglass installing. I can fly the plane, by the way.Only with the error I am showing at the picture. Regards, Martin Pampiermole Please login to display this image. I'm experiencing the same issue. The installer completes the files and then closes without a "Finish" screen, or any sort of confirmation that the install was successful. And when I try to uninstall I receive the missing log file error. Product was downloaded from the Aerosoft store on 16/02/19. Regards Greg Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 17, 2019 Deputy Sheriffs Share Posted February 17, 2019 To which directory did you install the Airbus? Link to comment Share on other sites More sharing options...
Kevan Langley 0 Posted February 21, 2019 Share Posted February 21, 2019 Was wondering whether there may be any update on resolving the Installshield issue please, as I deleted the former version V1210 as recommended above, but am still unable to install the V1230 update, meaning that I no longer have Airbus Professional on my PC? I have seen identical 2018 Installshield problems reported on the internet for separate software applications, and would appreciate if an update could be provided on any progress neing made towards resolving this issue please as I no longer have any access to Airbus Professional on my PC. Thanks Link to comment Share on other sites More sharing options...
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