Recently we have seen a lot of codes used to unlock our products being offered for discounted prices. Almost all of them are bought using stolen credit cards. These codes will all be blocked by our systems and you will have to try to get your money back from the seller, we are unable to assist in these matters. Do be very careful when you see a deal that is almost too good to be true, it probably is too good to be true.

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Hello

 

Trying to update the CRJ to CRJ Service Pack 1a

 

Aerosoft Updater does not display this item when I run it, to enable me to download it as instructed "Please use the Aerosoft Updater to get the update"

 

Please advise?

 

Thanks in anticipation

 

Andrew

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Please post a screenshot of your updater window. 

 

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Hi Tom

Please see the updater v1.2.2.0 attached. I have a lot of Aerosoft products for P3D, airports and aircraft, but only Cologne Bonn Prof shows under Installed Products on startup of the Updater? Andrew

AS Updater.jpg

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Do you have a file called "<My Documents>\Aerosoft\ASUpdater\Products\crj700900x_p3d4.xml"? If yes, please post it here.

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Hello Hans,

 

No.

 

In that folder i only have:    as_cologne-bonn_prof.xml

 

Andrew

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Hello Hans,

 

No.

 

In the OneDrive folder it is not in the Documents folder, which is in fact empty.

 

Andrew

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OK. I really don't know why the installer did not create the file then. This happened about a dozen times across all products that use the updater but we couldn't yet find out why.

 

Anyway, there's a new installer in your shop account which is already SP1a (v1.2.3). Please try that one and let me know if the file is created this time.

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Ok,

 

Downloading it now. Will report back

 

Thanks for your support

 

Andrew

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Hans,

 

Having downloaded and re-installed, the CRJ now appears in the Updater list

 

Should all my other Aerosoft purchases be shown here too?

Alta

Aspen

Barcelona

Berlin

Mallorca

Madeira

atc atc etc 

.

 

Andrew

 

CRJ.jpg

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No, none of these should show. Products will be supported step by step as they're updated to new versions.

 

 

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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