david_wi 13 Posted January 16, 2019 Share Posted January 16, 2019 Hi The updater isn't working for me even after downloading and installing the 1220 version. Bye, David Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 16, 2019 Aerosoft Share Posted January 16, 2019 We do need some more information, is there an error? Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 16, 2019 Author Share Posted January 16, 2019 9 hours ago, Mathijs Kok said: We do need some more information, is there an error? No error just the application opens with no data in it and closes down after 15 seconds. See attachment below.. Please login to display this image. Thanks, David Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted January 16, 2019 Share Posted January 16, 2019 Do you have Microsoft One Drive installed? If so, the ASUpdater and a lot of other thinks might have been installed in the Documents folder of your One Drive account. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 17, 2019 Author Share Posted January 17, 2019 22 hours ago, DaveCT2003 said: Do you have Microsoft One Drive installed? If so, the ASUpdater and a lot of other thinks might have been installed in the Documents folder of your One Drive account. Checked the One Drive but no such folder there. Thanks, David Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted January 17, 2019 Share Posted January 17, 2019 David, Sorry you're suffering this problem. Nobody else has reported it... so I'm wondering if it might be your computer security gobbling up some of the files. Can you check your Quarantine to see if they're there? Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 18, 2019 Developer Share Posted January 18, 2019 I would guess that one of the XML files in the products folder is broken. Can you zip them up and post them here? Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 18, 2019 Author Share Posted January 18, 2019 2 hours ago, Hans Hartmann said: I would guess that one of the XML files in the products folder is broken. Can you zip them up and post them here? Here is the XML file as you requested. Thanks, David asupdater.xml Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 18, 2019 Developer Share Posted January 18, 2019 No, I meant the xml files in the products folder below ASUpdater. The asupdater.xml file you attached is fine. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 18, 2019 Author Share Posted January 18, 2019 3 hours ago, Hans Hartmann said: No, I meant the xml files in the products folder below ASUpdater. The asupdater.xml file you attached is fine. I see only one file in the products folder/ Here it is.. Thanks, David as_douglas-dc-8_p3d4.xml Link to comment Share on other sites More sharing options...
data63 421 Posted January 18, 2019 Share Posted January 18, 2019 Encoding seems wrong - XML Header says UTF-8 but when I open it it displays as "Western MacOS Roman" your asupdater.xml look ok! Link to comment Share on other sites More sharing options...
Christoph4445 4 Posted January 18, 2019 Share Posted January 18, 2019 I've got the same problem now. Upon executing the updater, I get a blank file for about 15 seconds. Thanks for your support. Chris Link to comment Share on other sites More sharing options...
Christoph4445 4 Posted January 18, 2019 Share Posted January 18, 2019 I've just found the solution to my problem: In the products folder, I had the DC-8 XML file. I opened it and found out that it was empty. So I removed it from the products folder and see, the updater worked again. I was also able to update the bus directly without any issues. So my next question: Why is the DC8 XML file empty? Chris Link to comment Share on other sites More sharing options...
Christoph4445 4 Posted January 18, 2019 Share Posted January 18, 2019 Just reinstalled the crj, downloaded the full install. Strangely enough, the crj XML-file in the updater's product file is also empty, and so the updater produced the blank page again... What can I do? Thanks for your support. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 18, 2019 Developer Share Posted January 18, 2019 It really looks like an encoding issue with Installshield (which creates the product xml files). I'll talk to the installer guy at Aerosoft, but due to weekend I can't do that before Monday. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 19, 2019 Author Share Posted January 19, 2019 By me too, after installing the CRJ to P3D v4.4 as-updater stopped working... David Link to comment Share on other sites More sharing options...
Cholezystolithiasis 4 Posted January 20, 2019 Share Posted January 20, 2019 Same here blank white window that closes about 6s after opening. Was able to rectify the issue by uninstalling the CRJ (then able to update the Airbus Pro Series and Mega AirPort Prague. CRJ xml File has content. Hope theres an easy fix! Cheers Pascal Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 21, 2019 Developer Share Posted January 21, 2019 It's being worked on. @david_wi Which Windows version and language settings do you use? We need as detailed information as possible to track this down. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 21, 2019 Author Share Posted January 21, 2019 1 hour ago, Hans Hartmann said: It's being worked on. @david_wi Which Windows version and language settings do you use? We need as detailed information as possible to track this down. I am using Windows 10 64bit in English.BTW, the updater used to work when is updated the buses or some airport... Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 21, 2019 Developer Share Posted January 21, 2019 vor 28 Minuten, david_wi sagte: BTW, the updater used to work when is updated the buses or some airport... Yes, I know. The updater itself works just fine. It's the product XML files that are not created correctly in some rare cases. We're currently trying to figure out why. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 21, 2019 Author Share Posted January 21, 2019 4 hours ago, Hans Hartmann said: Yes, I know. The updater itself works just fine. It's the product XML files that are not created correctly in some rare cases. We're currently trying to figure out why. Hi Hans Just installed the CRJ version 1.2.3.0 and after installing I run the asupdater and it only updated itself and then closed with no data on it. Thanks, David Link to comment Share on other sites More sharing options...
Cholezystolithiasis 4 Posted January 21, 2019 Share Posted January 21, 2019 8 hours ago, david_wi said: I am using Windows 10 64bit in English. if it helps: same here Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 25, 2019 Developer Share Posted January 25, 2019 I moved the "no connection" part into a separate thread since it was a different issue. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted January 25, 2019 Developer Share Posted January 25, 2019 @Cholezystolithiasis @david_wi Andreas and I did some research on this and came to the following conclusions: - Some of the product XML files indeed have a byte order mark (BOM) at the beginning. This would be three bytes: 0xEF, 0xBB, 0xBF (hexadecimal) - Normally, those three bytes are simply ignored when opening the XML file. On my system, they are just not there and the XML start with a proper "<?xml" no matter, if the file has a BOM or not. - We (may!) have found out why the BOM was added to certainln product XML files (wrong Encoding setting in Notepad++). However, unless you check the files with a hex editor, you would never notice the difference. So what will be done: 1) The existing files have been changed. When the next installers are built, the files will be checked for BOMs before release. 2) I programmed a little workaround that removes the BOM after reading a product XML file, if the system doesn't do so by itself. However, we don't have any PC available where the problem can be reproduced. So we would appreciate if you could give us some feedback on whether version 1.2.4.0 of the updater fixes the issue for you or not. The Updater will automatically update to 1.2.4.0 when you run it next time. Link to comment Share on other sites More sharing options...
david_wi 13 Posted January 25, 2019 Author Share Posted January 25, 2019 8 hours ago, Hans Hartmann said: @Cholezystolithiasis @david_wi Andreas and I did some research on this and came to the following conclusions: - Some of the product XML files indeed have a byte order mark (BOM) at the beginning. This would be three bytes: 0xEF, 0xBB, 0xBF (hexadecimal) - Normally, those three bytes are simply ignored when opening the XML file. On my system, they are just not there and the XML start with a proper "<?xml" no matter, if the file has a BOM or not. - We (may!) have found out why the BOM was added to certainln product XML files (wrong Encoding setting in Notepad++). However, unless you check the files with a hex editor, you would never notice the difference. So what will be done: 1) The existing files have been changed. When the next installers are built, the files will be checked for BOMs before release. 2) I programmed a little workaround that removes the BOM after reading a product XML file, if the system doesn't do so by itself. However, we don't have any PC available where the problem can be reproduced. So we would appreciate if you could give us some feedback on whether version 1.2.4.0 of the updater fixes the issue for you or not. The Updater will automatically update to 1.2.4.0 when you run it next time. Hi Guys Just run the updater but it only updated itself and again went in to a blank page. Bye, David Link to comment Share on other sites More sharing options...
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