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desiflyer007

upgrade discount refund

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I recently moved from FSX to P3D4 and bought Aerosoft Professional bundle yesterday. After paying the full price, I found out that Aerosoft is offering an upgrade discount on this add on. Is there any way I can get a refund for the discount amount? I have been using FSX/P3D A318/19/20/21 bundle and can share my serial. Thanks!

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Please open a support ticket at support@aerosoft.com. Things like that can not be solved within the forum.

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6 hours ago, mopperle said:

Please open a support ticket at support@aerosoft.com. Things like that can not be solved within the forum.

I did and got a one line response that "cannot refund the money" without anyone even asking me for details about previous serial or purchase record. I replied to the email and that email remains unanswered as of now. And looks like ticket is closed since I was asked to review the support few minutes back.

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I have seen indeed this was not handled correctly. I will reopen your ticket and make sure it is handled.

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