nhlking 8 Posted December 12, 2018 Share Posted December 12, 2018 Hello, i downloaded the new installer from the update account. I only had the earlier version as a box. Now when i try to put my User ID and serial inside during the setup, i get the error, that the combination is not correct. Best regards Marcel Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 12, 2018 Deputy Sheriffs Share Posted December 12, 2018 I think the problem is that boxed versions need only a serial. But the new version exists only as download which requires email + serial and this serial is different then the one in the box. I suggest to open a ticket at support@aerosoft.com Link to comment Share on other sites More sharing options...
Administrator William Lennox 48 Posted December 12, 2018 Administrator Share Posted December 12, 2018 Hi, XHTLabs have taken over the complete support for this update. They will deliver a serial to you if you contact them at: https://www.xht-labs.com/index.php/technical-support/ Thanks William Lennox Link to comment Share on other sites More sharing options...
nhlking 8 Posted December 12, 2018 Author Share Posted December 12, 2018 Jep saw it few minutes okay, because i was wondering why the I with the cirlce are there Link to comment Share on other sites More sharing options...
DarrianCZE 84 Posted December 12, 2018 Share Posted December 12, 2018 Hi Marcel, I'm trying to send you a latest response to your ticket, but it's being rejected by your mailbox, because it's full. Your credentials are activated, and it will let you trough with your email and box s/n. Jan Link to comment Share on other sites More sharing options...
nhlking 8 Posted December 12, 2018 Author Share Posted December 12, 2018 Was wondering yes, but i tried the installation, and all is fine and working, thank you for the great support. I cleaned up my mail a little bit. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 12, 2018 Deputy Sheriffs Share Posted December 12, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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