Dskywere 0 Posted December 9, 2018 Share Posted December 9, 2018 Hi, i bought FS commander 10 the other night, tried to install it just now, tried both installers that aerosoft provides in the aerosoft instant download account section both installers refuse to accept the serial code provided, says email or serial is wrong, which I've triple checked, even copy/pasted both my email and serial code into the boxes and still the same error - my serial code works when i type it into the aerosoft support update page (https://support.aerosoft.com) but not in the installer, both installers were ran as admin in windows 10 64bit - any help would be great also side note, i bought the aerosoft airbus bundle via steam (since i use the steam version of FSX) does anyone know where steam keeps the serial codes or would updates to the planes be handled by steam? thanks Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 9, 2018 Deputy Sheriffs Share Posted December 9, 2018 Did you buy it from the Aerosoft Shop? Also the email you enter must e the same as the one in the shop, And make sure, when you copy the serial that there is not a space at the beginning and/or end. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 9, 2018 Deputy Sheriffs Share Posted December 9, 2018 7 minutes ago, Dskywere said: would updates to the planes be handled by steam? Yes, and only by Steam. Link to comment Share on other sites More sharing options...
Dskywere 0 Posted December 9, 2018 Author Share Posted December 9, 2018 Quote 28 minutes ago, mopperle said: Did you buy it from the Aerosoft Shop? Also the email you enter must e the same as the one in the shop, And make sure, when you copy the serial that there is not a space at the beginning and/or end. yep bought it from aerosoft shop (https://www.aerosoft.com/en/flight-simulation/flight-simulator-x-steam/tools-missions/586/flightsim-commander-10.0) i only use one email address and i typed it in correctly and there no spaces in the serial code when i paste it in, also typed in the code manually and still doesn't work Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 9, 2018 Deputy Sheriffs Share Posted December 9, 2018 And you also downloaded the software from the Aerosoft website? The direct download from the FSCommander website does not work with your serial. Link to comment Share on other sites More sharing options...
Dskywere 0 Posted December 9, 2018 Author Share Posted December 9, 2018 2 minutes ago, mopperle said: And you also downloaded the software from the Aerosoft website? The direct download from the FSCommander website does not work with your serial. yep, aerosoft shop provides 2 installers, tried them both, downloaded directly from aerosoft shop Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 10, 2018 Aerosoft Share Posted December 10, 2018 Almost all these issues are due to the email address... this is what we send customers who contact us by email and in 99% of the cases, this solves it. All the serial codes that are sent out are tested and though we send out tens of thousands none has yet proven to be incorrect. There are three reasons why it might fail for some customers. 1) The serial code is just not correctly entered, we advise you to copy and paste it and not try to manually retype it. 2) The serial code is copy and pasted with a space before or after the actual code. 3) The email address is not exactly the same as in our system. Make sure the case is correct, name@mail.com is not the same as Name@mail.com. Link to comment Share on other sites More sharing options...
Dskywere 0 Posted December 10, 2018 Author Share Posted December 10, 2018 Quote 5 hours ago, Mathijs Kok said: Almost all these issues are due to the email address... this is what we send customers who contact us by email and in 99% of the cases, this solves it. All the serial codes that are sent out are tested and though we send out tens of thousands none has yet proven to be incorrect. There are three reasons why it might fail for some customers. 1) The serial code is just not correctly entered, we advise you to copy and paste it and not try to manually retype it. 2) The serial code is copy and pasted with a space before or after the actual code. 3) The email address is not exactly the same as in our system. Make sure the case is correct, name@mail.com is not the same as Name@mail.com well i only use 1 email address, tried my email address in all combinations possible and serial key doesn't have any spaces in it, and tried copy/pasting directly from aeroshop website the only place the email and serial key are accepted is the support webpage stated above, the installer doesnt accept the serial key/email address - which leads me to believe the issue is with the installer provided, even installing it on a non-internet capable machine doesn't work, which to me proves theirs no online verification process happening within the installer I've sent a support ticket to aeroshop so we'll see what they say - does kinda put me off buying more products from aerosoft though, so maybe only buy the aerosoft offerings on steam and for stand-alone installations maybe go with another developer Link to comment Share on other sites More sharing options...
Dskywere 0 Posted December 10, 2018 Author Share Posted December 10, 2018 Managed to get it installed now, PayPal was the issue - so seems paying direct with credit/debit card would be best Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted December 10, 2018 Deputy Sheriffs Share Posted December 10, 2018 I never had problems with PayPal, but I don't have any underscores in my email address. I guess that was the trigger for the problem. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted December 10, 2018 Deputy Sheriffs Share Posted December 10, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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