Ray Proudfoot 231 Posted November 26, 2018 Share Posted November 26, 2018 Last week I bought Milan Malpensa Professional from Aerosoft. Today I received an email from noreply@aerosoft.com and the body of the email states... Sehr geehrter Kunde, vielen dank für Ihre Bestellung in unserem Aerosoft Online-Shop. Mit dieser E-Mail erhalten Sie die Rechnung zu Ihrer Bestellung. Ihre Zahlung ist bei uns eingegangen. Mit freundlichen Grüßen Shouldn't it have been in English? I refrained from opening the attached pdf but guess it too would be in German. Link to comment Share on other sites More sharing options...
Lennart1948 79 Posted November 26, 2018 Share Posted November 26, 2018 vor 23 Minuten, Ray Proudfoot sagte: Last week I bought Milan Malpensa Professional from Aerosoft. Today I received an email from noreply@aerosoft.com and the body of the email states... Sehr geehrter Kunde, vielen dank für Ihre Bestellung in unserem Aerosoft Online-Shop. Mit dieser E-Mail erhalten Sie die Rechnung zu Ihrer Bestellung. Ihre Zahlung ist bei uns eingegangen. Mit freundlichen Grüßen Shouldn't it have been in English? I refrained from opening the attached pdf but guess it too would be in German. "Dear costumer, thank you for your order in our Aerosoft online-shop. Herewith you receive the invoice for your order. We received your payment. yours sincerely" Maybe just an error in their shop that they think you live in Germany ? Link to comment Share on other sites More sharing options...
Ray Proudfoot 231 Posted November 26, 2018 Author Share Posted November 26, 2018 2 minutes ago, Lennart1948 said: Maybe just an error in their shop that they think you live in Germany ? Thanks. That was my thinking but aren't these things automated by IP address? Or just the fact I ordered in the English section of the website. Perhaps someone could arrange for an invoice in English please? Link to comment Share on other sites More sharing options...
Lennart1948 79 Posted November 26, 2018 Share Posted November 26, 2018 gerade, Ray Proudfoot sagte: Thanks. That was my thinking but aren't these things automated by IP address? Or just the fact I ordered in the English section of the website. Perhaps someone could arrange for an invoice in English please? And you said, you received the E-Mail 1 week later ? Maybe they saw that there hasn't been an automated mail sent and didn't check your account and sent it in German. Well I believe they will send you the english invoice (via the customer support with your order number attached @ : https://aerosoft.zendesk.com/hc/en-us/requests/new) Link to comment Share on other sites More sharing options...
Ray Proudfoot 231 Posted November 26, 2018 Author Share Posted November 26, 2018 Lennart, On reflection the invoice isn’t really required. I can’t claim the VAT back and have access to my product key and download should it be necessary. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 27, 2018 Aerosoft Share Posted November 27, 2018 16 hours ago, Ray Proudfoot said: Last week I bought Milan Malpensa Professional from Aerosoft. Today I received an email from noreply@aerosoft.com and the body of the email states... Sehr geehrter Kunde, vielen dank für Ihre Bestellung in unserem Aerosoft Online-Shop. Mit dieser E-Mail erhalten Sie die Rechnung zu Ihrer Bestellung. Ihre Zahlung ist bei uns eingegangen. Mit freundlichen Grüßen Shouldn't it have been in English? I refrained from opening the attached pdf but guess it too would be in German. It should indeed. Can you give me the order number so I can check? Link to comment Share on other sites More sharing options...
Ray Proudfoot 231 Posted November 27, 2018 Author Share Posted November 27, 2018 22 minutes ago, Mathijs Kok said: It should indeed. Can you give me the order number so I can check? Thanks Mathijs. It's 1120045913. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 27, 2018 Aerosoft Share Posted November 27, 2018 okay, I asked one of the shop people to check on it. Link to comment Share on other sites More sharing options...
Ray Proudfoot 231 Posted November 27, 2018 Author Share Posted November 27, 2018 Thanks Mathijs. Link to comment Share on other sites More sharing options...
mickham 5 Posted November 28, 2018 Share Posted November 28, 2018 I have the same situation,The last 3 purchases from the store I received my emails in German followed a couple of days later by ones in English. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 28, 2018 Aerosoft Share Posted November 28, 2018 Think we found the issue and should be solved next week. Thanks for the reports. Link to comment Share on other sites More sharing options...
Ray Proudfoot 231 Posted November 28, 2018 Author Share Posted November 28, 2018 Thanks Mathijs. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 28, 2018 Aerosoft Share Posted November 28, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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