blkmaJic 0 Posted November 25, 2018 Share Posted November 25, 2018 the support website won't accept my submit .... my activation count is exceeded thanks Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted November 25, 2018 Administrator Share Posted November 25, 2018 Hello, if the key of an FlightFactor Addon will not work, only FlightFactor can help. Please open a ticket there: https://tickets.flightfactor.aero/open.php You have to fill in ALL fields. Also the Ticket details and the correct CAPTCHA Field. Otherwis the ticket will not submit. Greets Heinz Link to comment Share on other sites More sharing options...
blkmaJic 0 Posted November 25, 2018 Author Share Posted November 25, 2018 All the fields are filled in ... when i get to the captcha field, fill it in CORRECTLY, hit submit then the site says i have to fill in the blank field???? it clears the captcha field and this happens over and over again ... used different browsers even yet it happens still ... i am VERY familiar with captcha fields and never really had any problems with them ... i'll try it again today however and see if i can get a different result thanks again Link to comment Share on other sites More sharing options...
blkmaJic 0 Posted November 25, 2018 Author Share Posted November 25, 2018 same thing .... no matter what i put in the fields it WILL NOT SUBMIT ... it ALWAYS leads me back to a blank captcha field ... is there any other way to contact support? Link to comment Share on other sites More sharing options...
blkmaJic 0 Posted November 25, 2018 Author Share Posted November 25, 2018 i have sent a email directly to support .... maybe they can help me Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted November 25, 2018 Administrator Share Posted November 25, 2018 An Idea: may be a antivir or firewall prgramm will block the ticket communication? Can you check it? Greets Heinz Link to comment Share on other sites More sharing options...
blkmaJic 0 Posted November 26, 2018 Author Share Posted November 26, 2018 don't think it's a anti-virus problem ... i've tried on three different computers .. including my iphone ... same problem everytime ... captcha is not recognized properly i'll wait for a response from support@flightfactor.aero .... hopefully they can help thanks anyway jcb Link to comment Share on other sites More sharing options...
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