iMoveQuick 0 Posted September 29, 2018 Share Posted September 29, 2018 Hi there, About a month ago (The 2th of september) I asked to for a refund on my Vrinsight Multi panel. They said after the received the product in a good state they would return the money (210,- in total, which is alot). So on the 7th of september it arrived at probably the warehouse from Aerosoft where I had to send it back to. They also told me via the support email that it had arrived and they would send the money back within the next day. This email was send to me on the 11th of september. What means that they should have send the money back on the 12th. So after a few day's obviously with that kind of money I started questioning if the money had really been send back, so I posted a topic regarding my refund. It could take 2 weeks via paypal. So I waited. First week from the 12th was over, no money. Second week, no money and now I'm in the third week and still no sign of a refund. At this moment I'm getting kind of worried, because the only thing the support team could tell me is that the money will be in your bank account within a few days. Well it's been 18 day's already. Should I contact paypal if something went wrong there? Regards, ~iMoveQuick Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 1, 2018 Aerosoft Share Posted October 1, 2018 No, let me check this out from our side first. Standby. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 1, 2018 Aerosoft Share Posted October 1, 2018 We are unable to find you in our system using the email address you used in the forum. Would you be so kind to send us the order number at support@aerosoft.com? Link to comment Share on other sites More sharing options...
iMoveQuick 0 Posted October 1, 2018 Author Share Posted October 1, 2018 I just checked, and yes, the email used here is not the one used on the order. I will send the order number through the correct email. EDIT : Email is sent. Link to comment Share on other sites More sharing options...
iMoveQuick 0 Posted October 2, 2018 Author Share Posted October 2, 2018 @Mathijs Kok I've just received my refund! Thanks for your help! ~iMoveQuick Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted October 2, 2018 Share Posted October 2, 2018 4 hours ago, iMoveQuick said: @Mathijs Kok I've just received my refund! Thanks for your help! ~iMoveQuick We're all relieved this has been resolved for you, and you are most welcome. Our apologies for the delays you experienced. And... thank you so very much for following up in the forum. Best wishes my friend. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted October 2, 2018 Share Posted October 2, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 3, 2018 Aerosoft Share Posted October 3, 2018 And sorry for the delay. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.