HB-JHM 20 Posted September 15, 2018 Share Posted September 15, 2018 Good day Aerosoft Team, I arrived yesterday back from my holidays, bought Professional A320-A321 and was flying now to ESGG. Unfortauently my P3D crashed after 1 hour of flight without any error message. It happened when I was looking in to the FMS. Got here the error details below: ______________________________________________________________ Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 4.3.29.25520, Zeitstempel: 0x5b2c3263 Name des fehlerhaften Moduls: FMGS.dll, Version: 2.64.0.47, Zeitstempel: 0x5b957a84 Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000027152 ID des fehlerhaften Prozesses: 0x5e0 Startzeit der fehlerhaften Anwendung: 0x01d44cd761109c7b Pfad der fehlerhaften Anwendung: D:\Prepar3D.exePfad des fehlerhaften Moduls: D:\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\FMGS.dll Berichtskennung: 2802c03b-a7ac-4823-98a5-f5d62e19a249 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: ____________________________________________________________________________________________ I'm remember I had with the A319 the same Issue. Thanks for any kind of help to solve this problem. Link to comment Share on other sites More sharing options...
CAB825 3 Posted September 15, 2018 Share Posted September 15, 2018 I also just experienced the same issue when using the FMS to enter an alternate. Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263 Faulting module name: FMGS.dll, version: 2.64.0.47, time stamp: 0x5b957a84 Exception code: 0xc0000005 Fault offset: 0x0000000000027152 Faulting process id: 0x2644 Faulting application start time: 0x01d44d021b8c8136 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: .....Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\FMGS.dll Report Id: 5a6fe017-fdc1-4211-8fd5-9547d15c19da Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
HB-JHM 20 Posted September 16, 2018 Author Share Posted September 16, 2018 2nd crash today with the A321 .. Error message like below: _______________________________________________________________________________ Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 4.3.29.25520, Zeitstempel: 0x5b2c3263 Name des fehlerhaften Moduls: FMGS.dll, Version: 2.64.0.47, Zeitstempel: 0x5b957a84 Ausnahmecode: 0xc0000005 Fehleroffset: 0x0000000000027152 ID des fehlerhaften Prozesses: 0x203c Startzeit der fehlerhaften Anwendung: 0x01d44da2f2f42979 Pfad der fehlerhaften Anwendung: D:\Prepar3D.exePfad des fehlerhaften Moduls: D:\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\FMGS.dll Berichtskennung: 46d66beb-9cfc-45ad-9c41-d9c335baacb3 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Link to comment Share on other sites More sharing options...
HB-JHM 20 Posted September 17, 2018 Author Share Posted September 17, 2018 Is there anyone how have the same issue? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 17, 2018 Deputy Sheriffs Share Posted September 17, 2018 There were few reports; but it could not really been tracked down. In one case uninstalling RAAS solved the problem, in another case updating the driver for the graphic card solved it. Link to comment Share on other sites More sharing options...
HB-JHM 20 Posted September 17, 2018 Author Share Posted September 17, 2018 vor 2 Stunden , mopperle sagte: There were few reports; but it could not really been tracked down. In one case uninstalling RAAS solved the problem, in another case updating the driver for the graphic card solved it. Thanks Otto for the tip. I'm going to update navida graphic driver and make a testflight. Coming back soon with a final report. Link to comment Share on other sites More sharing options...
HB-JHM 20 Posted September 21, 2018 Author Share Posted September 21, 2018 Hi Guys I couldn't test it until now, because after I have updated the navida graphic driver my simulator didn't start anymore.. I have asked LM now for support, mabye someone elese here in the forum can help me. As soon my flightsimulator works, I can make a testflight and return with a report regarding my first issue Link to comment Share on other sites More sharing options...
Olli31 3 Posted September 25, 2018 Share Posted September 25, 2018 I have the problem on every flight with the A319 it comes to the CTD. P3D v4.3 and Windows 10Pro are newly installed. A319 v1.1.0.0 What can I do? Version=1 EventType=BEX64 EventTime=131822974696528826 ReportType=2 Consent=1 UploadTime=131822974701714626 ReportStatus=268435456 ReportIdentifier=03351e56-6dd3-48df-87f1-0d0c967ef9d1 IntegratorReportIdentifier=ca15487d-d2ad-4d8b-9468-95fcecfece53 Wow64Host=34404 NsAppName=Prepar3D.exe OriginalFilename=Prepar3D.exe AppSessionGuid=000005dc-0001-0009-f638-ab304954d401 TargetAppId=W:0006d08646099bc9fd2fb428d4a6f162fbde00000904!0000d5fc0d7ce97f85830080d86c7b00cc081e7b7730!Prepar3D.exe TargetAppVer=2018//06//21:23:18:59!2d5e49!Prepar3D.exe BootId=4294967295 TargetAsId=576 UserImpactVector=271594288 IsFatal=1 Response.BucketId=4f9e6d06e4ff41b41aac3ee78b29d1a4 Response.BucketTable=5 Response.LegacyBucketId=1921980305173500324 Response.type=4 Sig[0].Name=Anwendungsname Sig[0].Value=Prepar3D.exe Sig[1].Name=Anwendungsversion Sig[1].Value=4.3.29.25520 Sig[2].Name=Anwendungszeitstempel Sig[2].Value=5b2c3263 Sig[3].Name=Fehlermodulname Sig[3].Value=Airbus_ECAMD2D.dll Sig[4].Name=Fehlermodulversion Sig[4].Value=1.64.0.201 Sig[5].Name=Fehlermodulzeitstempel Sig[5].Value=5b4ca9fd Sig[6].Name=Ausnahmeoffset Sig[6].Value=000000000016fbfc Sig[7].Name=Ausnahmecode Sig[7].Value=c0000409 Sig[8].Name=Ausnahmedaten Sig[8].Value=0000000000000002 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 25, 2018 Aerosoft Share Posted September 25, 2018 Is there any specific moment this happens? Any action you do? Link to comment Share on other sites More sharing options...
Olli31 3 Posted September 25, 2018 Share Posted September 25, 2018 No! Sometimes it is after the pushback or on the way to the runway or after the start. The A320 works fine! Link to comment Share on other sites More sharing options...
RS271181 0 Posted September 25, 2018 Share Posted September 25, 2018 After 30 minutes of flight, I also have a CTD with the A320 Professional Link to comment Share on other sites More sharing options...
RS271181 0 Posted September 25, 2018 Share Posted September 25, 2018 After 30 minutes of flight, I also have a CTD with the A320 Professional. RAAS is not installed Link to comment Share on other sites More sharing options...
Olli31 3 Posted September 25, 2018 Share Posted September 25, 2018 I also have several ctd's with a319. Partially without error report! The a320 works perfectly! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 25, 2018 Aerosoft Share Posted September 25, 2018 The code base between the all the aircraft is exactly the same (or at least will be late this week) so then there can't a serious reason that one of them works and the other not. Other then RAAS seeming to cause issues on some systems we have not yet been able to find an CTD issue with a clear cause. The log files always indicate the code gets an incorrect reply when we talk to a P3D function and that seems to suggest the issue is that the sim is not okay. This idea is enhanced by the fact that users who had issues re-installed the sim (complete install, not update) and had no more issues. With complex software like an add-on inside a simulator you should expect a certain number of unexplainable CTD's , but if it is a repeating issue I would most certainly consider a clean sim. We have seen rather massive problems from people who used the P3d v4.2 to v4.3 client update without rebooting first. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 25, 2018 Aerosoft Share Posted September 25, 2018 3 hours ago, Olli31 said: No! Sometimes it is after the pushback or on the way to the runway or after the start. The A320 works fine! The A318/A319 will be brought to the same status late this week, so then we will know if your issues were indeed caused by this version. Link to comment Share on other sites More sharing options...
Choobe 33 Posted September 26, 2018 Share Posted September 26, 2018 Thanks for report! I think I have a clue on the one referring the "FMGS.dll". The fix will be available with the next update. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 26, 2018 Aerosoft Share Posted September 26, 2018 the FMGS link does not really helps us as this module works fine with thousands of customers. It has to be something that FMGS 'talks' to that does not respond the way we expect it. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 27, 2018 Aerosoft Share Posted September 27, 2018 Wait, we might have a fix for this in the next update! Link to comment Share on other sites More sharing options...
RS271181 0 Posted September 27, 2018 Share Posted September 27, 2018 Fix the same Problem in A320/A321 please Link to comment Share on other sites More sharing options...
HB-JHM 20 Posted October 1, 2018 Author Share Posted October 1, 2018 Hi Guys Made this weekend three flights with A320 and didn't have any crash anymore. I think the reason was because graphic driver was not up to date. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 1, 2018 Aerosoft Share Posted October 1, 2018 Thanks for that feedback. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 1, 2018 Aerosoft Share Posted October 1, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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