Alan1963 2 Posted August 30, 2018 Share Posted August 30, 2018 Hi all, i was wondering if i should be worried about an email i got today supposedly from Aerosoft. Yesterday i bought the A320 bundle from Aerosoft and today got this email, It was in German and contained an attachment ( not opened ), in the email was a bit of English that said "encountered permanent error during SPF processing of domain of aerosoft". So i was wondering if this is genuine or a bit more sinister. Thanks. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted August 30, 2018 Deputy Sheriffs Share Posted August 30, 2018 Please forward that email to "support@aerosoft.com" in order to get it checked for you. Link to comment Share on other sites More sharing options...
Alan1963 2 Posted August 30, 2018 Author Share Posted August 30, 2018 Thanks very much for the reply Tom, it looks like the email is genuine. I used an online translator and it just seems to say "thank you for your purchase, your payment has been received". What threw me was that it was in German, i still haven't opened the attachment pdf though, just in case. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 31, 2018 Aerosoft Share Posted August 31, 2018 The attachment was the invoice but I will check out why you got it in German, that's not right of course. Link to comment Share on other sites More sharing options...
IanAbel 8 Posted August 31, 2018 Share Posted August 31, 2018 Just an FYI - I got mine in German also. Didn't really bother me, but looks like there's a hiccup somewhere My invoice came August 17th, about 12 hours after I got the confirmation of my order (in English) ordered from the "Aerosoft US Shop". If you need any more details to help figure this out, let me know, happy to provide whatever you'd need. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted September 3, 2018 Aerosoft Share Posted September 3, 2018 Ian, Alan, would you be so kind to forward that mail to Christian Keil <Christian.Keil@aerosoft.de> so he can have a look at what might have gone wrong? Link to comment Share on other sites More sharing options...
IanAbel 8 Posted September 4, 2018 Share Posted September 4, 2018 On 9/3/2018 at 4:51 AM, Mathijs Kok said: Ian, Alan, would you be so kind to forward that mail to Christian Keil <Christian.Keil@aerosoft.de> so he can have a look at what might have gone wrong? Done... Link to comment Share on other sites More sharing options...
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