ceklund 4 Posted August 2, 2018 Share Posted August 2, 2018 I my folder "configurator" there is nothing! Should it be some files there? Or then: where is the configurator file? Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted August 2, 2018 Share Posted August 2, 2018 Please check your computer security software to see if it was quarantined during installation. Best wishes. Link to comment Share on other sites More sharing options...
mousemansteven 27 Posted August 2, 2018 Share Posted August 2, 2018 afternoon @DaveCT2003 I checked and it says no quarantined items. i have the folder in general, but the folder is empty> Thank you in advance Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted August 2, 2018 Share Posted August 2, 2018 Please try re-running the installer "As Admin", that may sort things out. If you want to do everything to ensure it installs, you can use the following procedure: AEROSOFT AIRBUS PROFESSIONAL UNINSTALL & REINSTALL IF YOU’RE HAVING A HOST OF UNEXPLAINED OPERATIONAL ISSUES WITH THE AIRBUS PROFESSIONAL OR THE SUPPORTING TOOLS (FUEL PLANNER, ROUTE PLANNER, ETC.) THEN THE BEST THING TO DO IS REINSTALL THE AIRBUS PROFESSIONAL USING THE FOLLOWING PROCEDURE WHICH TAKES ABOUT 15 MINUTES DEPENDING ON YOUR INTERNET SPEED: 1. Uninstall via the windows program manager. 2. Remove any remaining airbus folders (where ever you installed it to, default location is the documents folder where you'll find two (2) folders named “Aerosoft” and “Aerosoft A318 A319 Professional” 3. Reboot 4. Disable computer security software. 5. Right click on the airbus installer and select run “as admin” 6. Reinstall the airbus and reboot. 7. Delete the p3dv4.3 shaders folder, which can be found at: c:\users\[your username]\appdata\local\lockheed martin\prepar3d v4 8. In your computer security software, please exclude the “Aerosoft” and “Aerosoft A318 A319 Professional” folders. 9. Re-enable your computer security software. 10. Launch p3dv4.3, and close immediately after reaching the initial window. Do not load the aircraft. 11. Close p3dv4.3. 12. If you have firewall software, please ensure that you allow the as updater. 13. RUN THE AS UPDATER. Link to comment Share on other sites More sharing options...
mousemansteven 27 Posted August 3, 2018 Share Posted August 3, 2018 @dave your patience is saintly. I had to follow your instructions and now back to normal whatever that might be. i really enjoy this bus. again thanks for all that you do for us. steve Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted August 3, 2018 Share Posted August 3, 2018 13 minutes ago, mousemansteven said: @dave your patience is saintly. I had to follow your instructions and now back to normal whatever that might be. i really enjoy this bus. again thanks for all that you do for us. steve You are most welcome my friend, happy you have it resolved. Best wishes for Happy Flights! Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted August 3, 2018 Share Posted August 3, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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