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CaneAE

CTD | With the Airbus

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I have had this sort of crash three times now. The first time it happened I was setting up my flight in the MCDU (Inputting the route) at the stand with the external power and batteries on only. The second time was while using the automated checklist feature in the MCDU (I was not setting up the flight) and I had FlyChrono enabled. Please note that I did not use FlyChrono the first time it happened. The third time I was setting up my flight (Inputting the route) with FlyChrono enabled.

 

I have not taken a picture of it because I just Alt-F4 after it happens but the message is like this picture. (Found the picture onlineNOTE TO MEMBER, for computer security reasons, the staff here will not click on external links such as the one you provided, and we remove such links when we see them.

 

These crashes have started only after I installed the A318/A319. I will also record my next flight to see if it crashes again. If it does I will post it on YouTube and attach the link below.

 

If it crashes again, the link will be put over this text.

 

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Sorry to hear you're having problems.

 

Are you running P3DV4.3?  If you updated to P3DV4.3, did you update the Client and Content components?

 

If so, would you please download and run AppCrashView, and post the CTD information so we can take a look?

 

After that, please uninstall and reinstall the Airbus Pro per the following:

 

1. Uninstall via the Windows Program Manager,
2. Remove any remaining Airbus Folders (where ever you installed it to, default location is the Documents folder. The names of the folders are: Aerosoft and Airbus Professional A318 A319.
3. Reboot
4. Disable computer security software.
5. Run the Airbus Installer “As Admin”
6. Reinstall the Airbus
7. Re-enable computer security, and exclude both Airbus folders (see above) in your computer security.
8. Reboot.

 

 

 

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Here's some info from doing a Google search on the error (not my info, I found it and copied it). Sounds like it could be related to your video card. Is your card overclocked? Do you have the latest drivers?

This info is from way back, but it may help point you in the right direction. Disregard the drivers version numbers. They are outdated. Get the latest drivers for your card.

 

Andrew

------------------------------------

 

and Anyone seeing this error message,

 

This is a troublesome error that is not confined to this game or specific hardware. It is a DirectX error code that indicates a crashing of the driver. I have done some more research and have tried to collect all of the steps that people are reporting to have fixed this issue. One particular step I have seen but do not recommend is altering any video card voltages. Some of these steps are quick and easy, some require a little more effort.

 

  • Turn on vsync
  • Perform a clean boot before attemting to play the game
  • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
  • Perform a clean video driver installation. I have seen reports that this issue may be more prevalent with nvidia 314.07 so maybe avoid that especially as there is a newer WHQL version available. It also may be worthwhile trying a driver previous to 314.07. The previous nvidia drivers can be found here. Previous AMD/ATI drivers are here.
  • Set all in game graphics settings to low in order to reduce the stress on your GPU.
  • Ensure you have hard drive space available for your pagefile. If your pagefile is set to 8GB and you only have 4GB free you may run into problems.
  • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
  • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
  • Set Windows power settings to High performance in the Power Options in Control Panel.
  • Also, beside High performance, click on Change plan settings, Change advanced power settings, in PCI Express and Link State Power Management change the Setting to Off.
  • Run the dxwebsetup to possibly fix corrupted DirectX files. Do not do this unless you have attempted all of the previous steps.

 

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I have put the information from the latest P3D crash in the spoiler below to save space and to keep this short.

 

Spoiler

Version=1
EventType=BEX64
EventTime=131766067813936361
ReportType=2
Consent=1
UploadTime=131766067877246780
ReportStatus=268435456
ReportIdentifier=399dccb5-6168-41fc-93e4-08689ba939bc
IntegratorReportIdentifier=3394c1db-49b5-4540-994d-248ea46c54d1
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00002d58-0001-0016-fdc6-99078a20d401
TargetAppId=W:0006d08646099bc9fd2fb428d4a6f162fbde00000904!0000d5fc0d7ce97f85830080d86c7b00cc081e7b7730!Prepar3D.exe
TargetAppVer=2018//06//21:23:18:59!2d5e49!Prepar3D.exe
BootId=4294967295
TargetAsId=2015
UserImpactVector=319820048
IsFatal=1
Response.BucketId=7cc5f23f402976d422f75dc79ea21662
Response.BucketTable=5
Response.LegacyBucketId=1366664123871532642
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=4.3.29.25520
Sig[2].Name=Application Timestamp
Sig[2].Value=5b2c3263
Sig[3].Name=Fault Module Name
Sig[3].Value=as_connect_64.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=17.0.0.93
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5b4f7b8d
Sig[6].Name=Exception Offset
Sig[6].Value=00000000000029c0
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=76a1
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=76a173c26a6dc2e3cd83ac8fd9f8bdb9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1d15
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1d1511aaae428ddbbc34d4d26f1913b5
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LoadedModule[16]=D:\Prepar3D v4.2\api.dll
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LoadedModule[18]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[19]=C:\WINDOWS\System32\CRYPT32.dll
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OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Prepar3D exe
AppPath=D:\Prepar3D v4.2\Prepar3D.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=DED48A47CD06CBA637AF1CD9393BD4FC
MetadataHash=2122068329

I have also reinstalled it like you said.

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That error gives no information, ift does not point to any of our modules.

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Well not the first time we seen THAT error. Nothing bad about the fine tool but in our experience it does reduce the stability of the sim. We seen the same in The CRJ, DC8 and Busses and they share none of the same code.

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