Stoneman101 1 Posted July 13, 2018 Share Posted July 13, 2018 I get this and P3D shuts down, help. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted July 13, 2018 Deputy Sheriffs Share Posted July 13, 2018 Hi, please try reinstall. Is the file in the mentioned folder of the error message present? Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 13, 2018 Author Share Posted July 13, 2018 The folder doesn't even exist. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 13, 2018 Deputy Sheriffs Share Posted July 13, 2018 Do you have multiple documents folders, especially one that is connected to OneDrive? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 13, 2018 Aerosoft Share Posted July 13, 2018 42 minutes ago, Stoneman101 said: The folder doesn't even exist. And still your registry believes that that is the default documents folder on your system. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted July 13, 2018 Share Posted July 13, 2018 I wouldn't think that a computer security program would have created this issue, but I wouldn't rule it out either. Can you check your security software history to see if it played a role in this? Best wishes. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 I've uninstalled 5 times and even changed install location to program file instead of program file (X86) still having the same problem. I can't find that file location at all. Run as admin ect and still no luck, loads then crashed P3D. Thoughts? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 14, 2018 Deputy Sheriffs Share Posted July 14, 2018 On 7/13/2018 at 2:52 PM, mopperle said: Do you have multiple documents folders, especially one that is connected to OneDrive? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 14, 2018 Aerosoft Share Posted July 14, 2018 Stoneman please read what we advise and ask, just installing the same thing over and over simply makes no sense. Your registry tells your Operating System where the Documents folder is located. On your system it seems that path is not correct. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 No I do not Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 14, 2018 Aerosoft Share Posted July 14, 2018 Your registry tells your Operating System where the Documents folder is located. On your system it seems that path is not correct. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 How do I fix that? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 14, 2018 Aerosoft Share Posted July 14, 2018 I suggest talking to Microsoft about that as it is a Windows issue. You could also google it, I found a lot (a lot!!) of pages that deal with it. The issue is not related to the product, if you Windows is correct the installation will be correct. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 Weird, I have never had any issue like this at all. I really wish I could fly it! Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 OK, fixed that issue, those files were in Windows SysWow64 for some reason, so i moved them to where they should be, but now i'm getting this: Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263 Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94f2a Exception code: 0xc06d007e Fault offset: 0x000000000001a06d Faulting process id: 0x7e4 Faulting application start time: 0x01d41b8a7450a7b0 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: 6537eb1e-877e-11e8-aa70-d050995bf8c4 And, Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c06d007e, exception address 000007FEFD0DA06D The fun continues. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 14, 2018 Deputy Sheriffs Share Posted July 14, 2018 There is absolutely no way that the installer put that file (or others as well?) into your Windows system folder. Something must have went wrong during setup. I would suggest you re-install the bus completely. Make sure the run the installer as admin and disable your anti virus software. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 I don't know how but it did.. It's bizarre. I've reinstalled quiet a few time and even downloaded a new installer. Do you have a copy of the procedure to uninstall and re-install please? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 14, 2018 Deputy Sheriffs Share Posted July 14, 2018 Was it just that one file that was below Windows System or more were there more files/folders? Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 I did a system restore and do these paths look right to install? Please login to display this image. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 14, 2018 Author Share Posted July 14, 2018 installed and now getting this Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263 Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94f2a Exception code: 0xc06d007e Fault offset: 0x000000000001a06d Faulting process id: 0x19fc Faulting application start time: 0x01d41bc6a0ef6db6 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: 922a8788-87ba-11e8-ad5f-d050995bf8c4 Link to comment Share on other sites More sharing options...
Fragged^2 40 Posted July 15, 2018 Share Posted July 15, 2018 Are you running the setup as SYSTEM? That Document (Application Updater/Data User) folder path looks like you are. If this is not the case, your Windows installation is messed up. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 15, 2018 Deputy Sheriffs Share Posted July 15, 2018 I have to agree with Freged^2, what Windows user account are you using? It doesn't look like any standard account. If you use this all the time and also for other installations I would guess that your Windows in severe trouble. Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 15, 2018 Author Share Posted July 15, 2018 Weird? I have never had a problem with windows or any installation of anything. PD3 runs a smooth as butter. Looks like I might be screwed and need to get a refund. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 15, 2018 Deputy Sheriffs Share Posted July 15, 2018 You haven't answered the question what kind of Windows account you are using? No regular user account stores its data below the Windows\System32 folder. So something must be severely wrong at least with your Windows account. Please show us a screenshot of the following folder: C:\Windows\System32\config\systemprofile\Documents Link to comment Share on other sites More sharing options...
Stoneman101 1 Posted July 15, 2018 Author Share Posted July 15, 2018 Please login to display this image. I don't know, i thought it was a regular user account. i added another user on my computer and it looks different Please login to display this image. Link to comment Share on other sites More sharing options...
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