lh777 0 Posted May 18, 2018 Share Posted May 18, 2018 I purchased the product, but by mistake as a method of payment I used prepayment instead of a credit card. My order number is 1159633. My order has not been processed yet. Can I use a credit card? Can you help me? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted May 19, 2018 Deputy Sheriffs Share Posted May 19, 2018 Please get in touch with support@aerosoft.com to get this sorted out. Link to comment Share on other sites More sharing options...
lh777 0 Posted May 19, 2018 Author Share Posted May 19, 2018 In add product there is not the DC8 douglas of Michael but just the one justflight Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted May 19, 2018 Deputy Sheriffs Share Posted May 19, 2018 What "add product" exactly are you talking about? Where are you trying to use it? Link to comment Share on other sites More sharing options...
lh777 0 Posted May 19, 2018 Author Share Posted May 19, 2018 Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted May 19, 2018 Deputy Sheriffs Share Posted May 19, 2018 The update database is for boxed products only. Please login to display this image. For download versions (and the DC-8 is currently as download product available only) you need to get into your shop account to download the latest product version from there. Link to comment Share on other sites More sharing options...
lh777 0 Posted May 19, 2018 Author Share Posted May 19, 2018 I wrote to info@aerosoft.com. I hope they answer soon Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted May 19, 2018 Deputy Sheriffs Share Posted May 19, 2018 Please keep in mind that it's weekend (even a long one in Germany because of Whit Monday), so it's possible not to get an immediate answer. Link to comment Share on other sites More sharing options...
lh777 0 Posted May 21, 2018 Author Share Posted May 21, 2018 No answer yet. If I wanted to pay immediately, could I do it from the bank using the IBAN DE39 4726 5383 0175 8770 00? Or should I wait? I would not miss the 20% discount (valid until today) Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted May 21, 2018 Deputy Sheriffs Share Posted May 21, 2018 Don't worry about the discount. You initated your order last week while the discount was still in place. Link to comment Share on other sites More sharing options...
lh777 0 Posted May 21, 2018 Author Share Posted May 21, 2018 Thank you Link to comment Share on other sites More sharing options...
lh777 0 Posted May 22, 2018 Author Share Posted May 22, 2018 I received the answer. Unfortunately, the order has been canceled. Maybe I lost the discount. Now I wrote that my intention was to know if it was possible to change the payment method. Perhaps I had explained myself badly. Of course I can not complain, they were kind and speedy, but I hope I did not lose the discount Link to comment Share on other sites More sharing options...
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