Administrator Heinz Flichtbeil 1609 Posted March 21, 2018 Administrator Share Posted March 21, 2018 Hello, because of some support questions about the installation of the FlightFactor A320 Ultimate, here some infos for the installation: With Aerosoft One: After purchasing the addon, then in Aerosoft One (available addons) click INSTALL at the addon. Then the aircraft folder will be installed automatically and also the CEF plugin (CEF is only for X-Plane 11 important) in the correct folders. If you want to install an update, you should uninstall the old A320 before. To do this, click in Aerosoft One (under Installed Addons) at the addon (FlightFactor - A320 Ultimate XP) on UNINSTALL. Then click again (under Available Addons) on INSTALL for the A320 Ultimate. A possible beta version is usually displayed separately. Then the version of the A320 Ultimate is installed / copied correctly (incl. CEF Plugin). Then you have to activate again, but this should not be a problem. See next post: https://forum.aerosoft.com/index.php?/topic/131320-a320-ultimate-installation-tips/&do=findComment&comment=924214 And if then really once a key (serial number) is no longer accepted, then please write to us or directly to FlightFactor Support: Aerosoft https://forum.aerosoft.com/index.php?/topic/104304-flightfactor-support-system-reactivation/ Even if you use the .zip file for installation (i.e. without Aerosoft One) you should always uninstall the old A320 first (delete A320 Ultimate folder in the Aircraft folder and delete the CEF folder in the plugins directory. Then install the new full version again (Aircraft folder and CEF folder. See Manual Installation: Manual installation with the zip file: Unpack the downloaded zip file. You find it with your Aerosoft Shop account (if purchased with Aerosoft). That is where you purchased it. Open the extracted folder "FLIGHTFACTOR_A320_ULTIMATE" Open the included folder "Aircraft". Copy the included folder "Flight Factor A320 Ultimate" into the Aircraft folder of your installed X-Plane 11/12 folder. Then open the other folder "Resources". Open the included folder "plugins". Copy the included folder "CEF" to <your installed x-plane 11 folder>/Resources/plugins/ folder. The CEF Plugin is not neccessary for XP12 as I know ... Then it must work. Please close X-Plane 11/12 (or reload the plane) after you have put in the key with the MCDU and activated the aircraft (See the second following post here). More infos about the installation and the activation you find in the manual (DOCs folder of the installed A320 Ultimate). Deeper and very important Documentation: https://forums.x-plane.org/index.php?/forums/topic/141536-aircraft-docs-and-info/ More important infos about the Installation and Activation you find here: https://forums.x-plane.org/index.php?/forums/forum/367-320-ultimate-by-flight-factor/ For Windows it is important to have the C++ 64bit Libraries installed: https://forum.aerosoft.com/index.php?/topic/140594-important-infos-about-windows-c-libraries-and-more/ Greets Heinz Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted February 9, 2019 Author Administrator Share Posted February 9, 2019 Activation with the key takes place in the loaded aircraft with the FMC (MCDU). First turn on the external power supply on the left side of the tablet (make it available). The Ext. Pwr Unit has to be switched on in the overhead panel. It then changes the display from "Avail" to "ON". It takes a few seconds until everything lights up and on ..... It is best to open the FMC popup window by clicking on the MCDU. Click on the button at the bottom right next to the yellow text "ACTIVATION". Then mark the key you received (for example in the Aerosoft Shop account) and then "copy" with the right mouse button. Then click on the button next to PASTE (blue) again in the MCDU display. Then the key will be shown at the bottom of the display (but you can also enter it directly with the MCDU keyboard, but then please do it exactly :)). Now click on the button next to the yellow code input fields in the upper left corner of the display. Then the key below is taken over. Now right again click the button next to ACTIVATE (yellow). Now wait about 10 to 30 seconds to activate the machine. Do not interrupt. Then should appear in green text at the top of the display ACTIVATED. Finished. After activating with the FMC (MCDU) in the loaded aircraft, you should reload the aircraft, or stop X-Plane 11 and restart. The A320 Ultimate must then be loaded as "ACTIVATED". In yellow there is also a "DEACTIVATE" button. For example, very important to use, if you want to reinstall the machine (update is always a full version with us) or wants to use on another computer, etc ..... Further information on installation and activation can be found in the manual (DOCs folder of the installed A320 Ultimate). And additionally here: https://forums.x-plane.org/index.php?/forums/topic/141536-aircraft-docs-and-info/ and https://forums.x-plane.org/index.php?/forums/topic/141710-installation-tutorial/ (there are also pictures for turning on the power unit ...). Greeting Heinz Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted July 2, 2019 Author Administrator Share Posted July 2, 2019 Some times there are green Cockpit squares also if all is correct installed. Then please look at the X-Plane 11 Menu - Settings - General: Deset the checkbox: "Show clickable regions in the Cockpit". Greets Heinz Link to comment Share on other sites More sharing options...
sbucknerbcs 0 Posted July 27, 2019 Share Posted July 27, 2019 Is there an easier way to configure the EFB on the FFA320Ultimate I keep getting this error. Steve. sbucknerbcs@yahoo.com Please login to display this image. Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted July 27, 2019 Author Administrator Share Posted July 27, 2019 Hello Steve, this thread is only for the installation of the A320 Ultimate (see title). General problems please post here with a new topic and a suitable title. https://forum.aerosoft.com/index.php?/forum/595-flightfactor-b777-b757-b767-a350-a320/ Greets Heinz Link to comment Share on other sites More sharing options...
Bemikefr 0 Posted August 8, 2019 Share Posted August 8, 2019 Hello Heinz, Is what you describe the correct procedure for Mac? I have X-plane 11 and just bought the A320 Ultimate but it doesn’t seem to work at all. Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted August 8, 2019 Author Administrator Share Posted August 8, 2019 Hello, yes , the install and activation / deactivation procedure is independent of the operating system. But: We need detailed infos ... exact OSX Version, Hardware used (processor, RAM, graficcard, dedicated videoRAM) X-Plane 11 version. Log.txt file attachement from the installed X-Plane 11 folder (post it not as text here). But If you want, open a support ticket for the problem with all the infos. https://helpdesk.aerosoft.com/portal/home Greets Heinz Link to comment Share on other sites More sharing options...
elgoncalo 0 Posted October 2, 2019 Share Posted October 2, 2019 Hi Heinz, I'm unable to use this mod/aircraft. After downloading and installing as instructed, I start X-Plane (10, latest updates) and as soon as I interact with the EFB the X-Plane crashes. After restarting, all the panels are green and I'm unable to do anything. I've re-downloaded and re-installed everything, X-Plane, a320 Ultimate, everything.Several times. Still the same. Please let me know of what I can do, I just spend 100 euros on this mod to prepare myself for an interview...not just fun and games. My best regards Process: X-Plane [1168].pdf Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 2, 2019 Author Administrator Share Posted October 2, 2019 Hello elgoncalo, you are using a mac osx v 10.10 as i see. correct? The A320 Ultimate only works with osx 10.11 or higher. See our shop page at the bottom. https://www.aerosoft.com/en/flight-simulation/xplane-11/aircraft/2373/a320-ultimate-xp?number=AS14353 Aditionally please do this with your OSX: System Settings - Security - Privacy - Accessibility - X-Plane must be enabled and: Right-click on the X-Plane 11 folder. Then click on "Information" in the window. In the next window click on "Share & access rights". In german (teilen & Zugriffsrechte). Then continue clicking on the gear icon and set read and write permissions for the highlighted user (you) and then click "Apply to All Subfolders". Greets Heinz Link to comment Share on other sites More sharing options...
elgoncalo 0 Posted October 4, 2019 Share Posted October 4, 2019 Dear Heinz, First of all, thank you for your quick reply. I've updated the OS and it worked perfectly, thank you for your help! Now I just need to figure out how to change from ground power to apu or engine power because it does not do automatically. My best regards, Goncalo Link to comment Share on other sites More sharing options...
Rene G 0 Posted December 16, 2019 Share Posted December 16, 2019 Dear Support Team, Dear Heinz, I have bought A320U two days ago, but am not able to run it. XPlane 11 starts up, I can select the airplane and it will load, but none of the panels are functioning... there is a general mouse pointer, no switches respond, the MCDU will only return a clickable sound, but nothing happens. Also, when trying to get into the normal menu of xplane, this shows up mid-screen and is not usable. I have followed the install instructions to the letter, have given 'permission' to XPlane and have ensured the correct sharing and access permissions. The install is on a iMac Pro (MacOS: 10.14.6), 64Gb Memory and 16Gb GPU. Hope we can get this plane to work. Kind regards, Rene Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted December 16, 2019 Author Administrator Share Posted December 16, 2019 Hello Rene, do you have the fonts with the X-Plane 11 menu changed? This can be the reason. Menu - Settings - Graphics - user Interface Size. Set it to 100% And be sure that your Monitor Settings are ok. With Full Screen the Resolution must match the Monitor Data.... Greets Heinz Link to comment Share on other sites More sharing options...
PWS Plane 10 Posted May 30, 2020 Share Posted May 30, 2020 On 3/21/2018 at 11:52 AM, Heinz Flichtbeil said: Hello, because of some support questions about the installation of the FlightFactor A320 Ultimate, here some infos for the manual installation: Unpack the downloaded zip file. You find it with your Aerosoft Shop account (if purchased with Aerosoft). That is where you purchased it. Open the extracted folder "FLIGHTFACTOR_A320_ULTIMATE" Open the included folder "Aircraft". Copy the included folder "Flight Factor A320 Ultimate" into the Aircraft folder of your installed X-Plane 11 folder. Then open the other folder "Resources". Open the included folder "plugins". Copy the included folder "CEF" to <your installed x-plane 11 folder>/Resources/plugins/ folder. Then it must work. Please close X-Plane 11 (or reload the plane) after you have put in the key with the MCDU and activated the aircraft (See the second following post here). More infos about the installation and the activation you find in the manual (DOCs folder of the installed A320 Ultimate). Deeper and very important Documentation: https://forums.x-plane.org/index.php?/forums/topic/141536-aircraft-docs-and-info/ More important infos about the Installation and Activation you find here: https://forums.x-plane.org/index.php?/forums/forum/367-320-ultimate-by-flight-factor/ For Windows it is important to have the C++ 64bit Libraries installed: https://forum.aerosoft.com/index.php?/topic/140594-important-infos-about-windows-c-libraries-and-more/ Greets Heinz help me @Heinz Flichtbeil Link to comment Share on other sites More sharing options...
buddy 0 Posted June 17, 2020 Share Posted June 17, 2020 Dear Heinz, hope you and your family are well due covid 19. I already download and tried to install FF Airbus 320U to Xplane 11. I follow the same but Xplane is shutting down while FF A320F loading: Unpack the downloaded zip file. You find it with your Aerosoft Shop account (if purchased with Aerosoft). That is where you purchased it. Open the extracted folder "FLIGHTFACTOR_A320_ULTIMATE" Open the included folder "Aircraft". Copy the included folder "Flight Factor A320 Ultimate" into the Aircraft folder of your installed X-Plane 11 folder. Then open the other folder "Resources". Open the included folder "plugins". Copy the included folder "CEF" to <your installed x-plane 11 folder>/Resources/plugins/ folder. Attached picture shows the final situation. Would you please assist me Bahadir Please login to display this image. Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted June 18, 2020 Author Administrator Share Posted June 18, 2020 Hello buddy, this is ok. Now following the steps to activate the A320 Ultimate. https://forum.aerosoft.com/index.php?/topic/131320-a320-ultimate-installation-tips/&do=findComment&comment=924214 And be sure to have X-Plane 11.41 installed. The A320 Ultimate will at the time not work with the X-Plane 11.50 BETA Version. And with Windows you have to install these C++ 64bit libraries: https://forum.aerosoft.com/index.php?/topic/140594-important-infos-about-windows-c-libraries-and-more/ Greest Heinz Link to comment Share on other sites More sharing options...
TENDO 0 Posted August 29, 2020 Share Posted August 29, 2020 Hello, I bought A320 Ultimate and copy files into aircraft & plugins folder . But after I copied, X-plane can't start up. If I remove the CEF folder from plugins, X-plane can start up but A320 can't operate correctly. mac OS version is 10.14.6. Please help me Kind regards, Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted August 30, 2020 Author Administrator Share Posted August 30, 2020 Hello Tendo, here you find some tipps about MAC OSX. Also post 2 is important: https://forum.aerosoft.com/index.php?/topic/147578-mac-catalina-problems-with-x-plane-11/ Greets Heinz Link to comment Share on other sites More sharing options...
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