Tony kim 1 Posted December 26, 2017 Share Posted December 26, 2017 Hi I have Aerosoft - Mega Airport Barcelona X , Aerosoft - German Airports 3 - 2012 (Hamburg) download version ...purchased 2015 These are upgrade service provided .. But when i input serial key on the checkout procedure, message shows no longer valid key... I submit a request about this issue with sharing my serial key... the answer is as below.. ====================================== Dear Sir only these versions are upgradeable: “Aerosoft - German Airports 3 - 2012” (DVD/BOX-Version)· “Aerosoft - German Airports 3 - 2012 (Hamburg)” (Download-Version)· “Aerosoft - German Airports 3 - 2012“ (Download-Bundle) ========================================================= Was there a special version except upper list? do i have a special version? dosen't make sense.. have you ever experienced like this situation ? Link to comment Share on other sites More sharing options...
Developer OPabst 2091 Posted December 26, 2017 Developer Share Posted December 26, 2017 Both Products should be able to get the Upgrade reduction. When you have the single Hamburg Airport 2012 and your Order was in 2015 should be also be upgradable. Please take care, when you cut-and-paste the serial into the Coupon field, that there are no hidden characters left, like tab's or spaces. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 26, 2017 Aerosoft Share Posted December 26, 2017 Mr Kim, you have replied a few hours ago to a question for more information (also done today) in your support ticket. I suggest you wait for the answer to that before starting a new discussion on the forum. Link to comment Share on other sites More sharing options...
Tony kim 1 Posted December 27, 2017 Author Share Posted December 27, 2017 20 hours ago, OPabst said: Both Products should be able to get the Upgrade reduction. When you have the single Hamburg Airport 2012 and your Order was in 2015 should be also be upgradable. Please take care, when you cut-and-paste the serial into the Coupon field, that there are no hidden characters left, like tab's or spaces. Yes, I did copy and paste over and over but failed.. even i shared my serial key to the support service Link to comment Share on other sites More sharing options...
Tony kim 1 Posted December 27, 2017 Author Share Posted December 27, 2017 19 hours ago, Mathijs Kok said: Mr Kim, you have replied a few hours ago to a question for more information (also done today) in your support ticket. I suggest you wait for the answer to that before starting a new discussion on the forum. Mr Mathijs Kok that was the last answer for my request About 23 hours has passed since he replied and no more response until now ... what am i supposed to do? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted December 27, 2017 Deputy Sheriffs Share Posted December 27, 2017 7 minutes ago, Tony kim said: what am i supposed to do? Waiting! You seem to forget that you opened your support ticket at Christmas, where most of the companies in the EU are closed. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 27, 2017 Aerosoft Share Posted December 27, 2017 We'll try to handle your request as soon as possible Mr Kim but you will hopefully understand that we are light on staff this week. Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted December 27, 2017 Root Admin Share Posted December 27, 2017 Mr Kim, I notice you have order "German Airports - Hamburg professional" with an update price already (Order 1106829 19/12/2017) The order of "Mega Airport Barcelona professional" is already done but still not closed...so the update key is blocked. Link to comment Share on other sites More sharing options...
Tony kim 1 Posted December 28, 2017 Author Share Posted December 28, 2017 On 2017. 12. 27. at 7:28 PM, Tom A320 said: Waiting! You seem to forget that you opened your support ticket at Christmas, where most of the companies in the EU are closed. Oh ....I see....understand that Link to comment Share on other sites More sharing options...
Tony kim 1 Posted December 28, 2017 Author Share Posted December 28, 2017 On 2017. 12. 27. at 7:42 PM, A. Muegge said: Mr Kim, I notice you have order "German Airports - Hamburg professional" with an update price already (Order 1106829 19/12/2017) The order of "Mega Airport Barcelona professional" is already done but still not closed...so the update key is blocked. Okay... I checked at this time and close request right away... Thanks... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 28, 2017 Aerosoft Share Posted December 28, 2017 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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