Jump to content

How to get professional version upgrade service


Tony kim

Recommended Posts

Hi

I have  Aerosoft - Mega Airport Barcelona X , 

           Aerosoft - German Airports 3 - 2012 (Hamburg)   download version ...purchased 2015 

 

These are upgrade service provided ..

But when i input serial key on the checkout procedure, 

message shows no longer valid key...

 

I submit a request about this issue with sharing my serial key...

 

the answer is as below..

======================================

Dear Sir only these versions are upgradeable:


  “Aerosoft - German Airports 3 - 2012” (DVD/BOX-Version)
· “Aerosoft - German Airports 3 - 2012 (Hamburg)”  (Download-Version)
· “Aerosoft - German Airports 3 - 2012“ (Download-Bundle)

 

=========================================================

Was there a special version except upper list?  do i have a special version?  dosen't make sense..

 

have you ever experienced like this situation ?

 

 

Link to comment
Share on other sites

  • Developer

Both Products should be able to get the Upgrade reduction. When you have the single Hamburg Airport 2012 and your Order was in 2015 should be also be upgradable.

 

Please take care, when you cut-and-paste the serial into the Coupon field, that there are no hidden characters left, like tab's or spaces.

Link to comment
Share on other sites

20 hours ago, OPabst said:

Both Products should be able to get the Upgrade reduction. When you have the single Hamburg Airport 2012 and your Order was in 2015 should be also be upgradable.

 

Please take care, when you cut-and-paste the serial into the Coupon field, that there are no hidden characters left, like tab's or spaces.

 

 Yes, I did copy and paste over and over but failed..

 

 even i shared my serial key to the support service 

 

 

 

 

Link to comment
Share on other sites

19 hours ago, Mathijs Kok said:

Mr Kim, you have replied a few hours ago to a question for more information (also done today) in your support ticket. I suggest you wait for the answer to that before starting a new discussion on the forum. 

 

Mr Mathijs Kok

 

that was the last answer for my request

 

About 23 hours has passed since he replied and no more response until now ...

 

what am i supposed to do?  

Link to comment
Share on other sites

  • Deputy Sheriffs
7 minutes ago, Tony kim said:

what am i supposed to do? 

 

Waiting! You seem to forget that you opened your support ticket at Christmas, where most of the companies in the EU are closed. 

Link to comment
Share on other sites

  • Root Admin

Mr Kim, I notice you have order "German Airports - Hamburg professional" with an update price already

(Order 1106829  19/12/2017)

 

The order of "Mega Airport Barcelona professional" is already done but still not closed...so the update key is blocked.

 

 

Link to comment
Share on other sites

On 2017. 12. 27. at 7:28 PM, Tom A320 said:

 

Waiting! You seem to forget that you opened your support ticket at Christmas, where most of the companies in the EU are closed. 

 

 Oh ....I see....understand that

Link to comment
Share on other sites

On 2017. 12. 27. at 7:42 PM, A. Muegge said:

Mr Kim, I notice you have order "German Airports - Hamburg professional" with an update price already

(Order 1106829  19/12/2017)

 

The order of "Mega Airport Barcelona professional" is already done but still not closed...so the update key is blocked.

 

 

 Okay... I checked at this time and  close request right away... 

 

Thanks...

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Privacy Policy & Terms of Use