ljusmc 0 Posted August 2, 2017 Share Posted August 2, 2017 The aircraft loads with engines running but after about 1 minute it crashes the sim. I never touched anything. attached is the file it says to send to developers for debugging. It seems the dump file is 375,000 kb and is to large to send. Is there another way to send the ascrj mini dump file? Thanks Larry Link to comment Share on other sites More sharing options...
Hans Hartmann [OLD] 1419 Posted August 2, 2017 Share Posted August 2, 2017 You could try Dropbox or OneDrive and post a link here. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 2, 2017 Aerosoft Share Posted August 2, 2017 Do try this: Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 2, 2017 Author Share Posted August 2, 2017 https://www.dropbox.com/s/yd5vurfieyfcqxi/ASCRJ_MiniDump8_2_2017_11_36_48.dmp?dl=0 Don't know why I didn't think of this. hopefully this works Larry Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 2, 2017 Aerosoft Share Posted August 2, 2017 In what sim is that btw? Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 2, 2017 Author Share Posted August 2, 2017 I guess you can tell I haven't submitted a trouble ticket in a long time. Sorry p3d v4 Larry Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 2, 2017 Aerosoft Share Posted August 2, 2017 Okay so running out of memory is not likely. Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 2, 2017 Author Share Posted August 2, 2017 I ran the .net program as recommended. It made two repairs. I restarted the sim, loaded the crj and after about 1 minute the same problem occured. Larry Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 2, 2017 Author Share Posted August 2, 2017 This info was listed in event viewer. Faulting application name: Prepar3D.exe, version: 4.0.28.21686, time stamp: 0x594a7255 Faulting module name: ASCRJ.dll, version: 1.0.0.1, time stamp: 0x5980443e Exception code: 0xc0000409 Fault offset: 0x000000000016f084 Faulting process id: 0x2900 Faulting application start time: 0x01d30ba77f8f83f5 Faulting application path: M:\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: M:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\Aerosoft CRJ Base\panel\ASCRJ.dll Report Id: 1acf6819-0a42-462f-ae18-02102bdb5921 Faulting package full name: Faulting package-relative application ID: Larry Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 3, 2017 Author Share Posted August 3, 2017 Latest update: uninstalled aircraft, installed latest windows updates, downloaded latest hotfix and installed in p3d v4. Same problem Installed aircraft (latest hotfix) in p3d v3.4 and the aircraft works 4.0. Tried v4 again and still has problem. Thanks Larry Link to comment Share on other sites More sharing options...
Hans Hartmann [OLD] 1419 Posted August 3, 2017 Share Posted August 3, 2017 Did you have a flightplan loaded into the FMS when that happened? Link to comment Share on other sites More sharing options...
Hans Hartmann [OLD] 1419 Posted August 3, 2017 Share Posted August 3, 2017 I just checked the minidump. It seems that this crash isn't caused by the CRJ but by RAASPro: Please login to display this image. As RAASPro is not made by me or Aerosoft (it's licensed from FS2Crew) I recommend to uninstall it and check if that sorts the problem for you. Link to comment Share on other sites More sharing options...
declant 0 Posted August 3, 2017 Share Posted August 3, 2017 Hans, I feel like this might be applicable to my issue I brought up about crashing to. If you can give me instructions on how to show the "minidump" info or whatever it is that helped you identify this that would be a big help for everyone. I feel it is applicable because for my initial setup I opted not to install FS2Crew and didn't seem to have an issue. Today when I updated it I opted for it and that's when the issue arose. I don't know if it is because of RAAS or if it was the update but if you can message me or leave a reply on either this topic ot the one I brought up Im sure we can get somewhere. Thanks in advance! Link to comment Share on other sites More sharing options...
Hans Hartmann [OLD] 1419 Posted August 3, 2017 Share Posted August 3, 2017 You need Microsoft Visual Studio 2015 to look at the minidump but it won't show much to you since you don't have the CRJ symbol files. I recommend that you upload the minidump to Dropbox or a similar service and post a link for me here. I can check it out within minutes and let you know if your suspicion is correct. Link to comment Share on other sites More sharing options...
declant 0 Posted August 4, 2017 Share Posted August 4, 2017 I can do that but I need directions on how to do it Link to comment Share on other sites More sharing options...
Hans Hartmann [OLD] 1419 Posted August 4, 2017 Share Posted August 4, 2017 OK. No problem. - Open Windows Explorer - Go to the main directory of your flight simulator - If a Minidump has been created during a CTD, you should find a file like this Please login to display this image. - Now, all you need is an account at dropbox, onedrive, google drive (they're all free) or any other upload service (don't use mega.co.nz or anything with a dodgy domain ending like .ru. I won't click on those links) where you can upload the file. - After upload, you usually get a link to the file or an option to share it. Take this link and post it here (or send me a PM with it if you prefer that). On 2.8.2017 at 6:26 PM, ljusmc said: https://www.dropbox.com/s/yd5vurfieyfcqxi/ASCRJ_MiniDump8_2_2017_11_36_48.dmp?dl=0 Don't know why I didn't think of this. hopefully this works Larry You can remove the file from your dropbox by the way. It's no longer needed. Thank you Link to comment Share on other sites More sharing options...
ljusmc 0 Posted August 4, 2017 Author Share Posted August 4, 2017 Deleted all versions of RAAS Pro from my computer and the aircraft now works. Thanks Larry Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 4, 2017 Aerosoft Share Posted August 4, 2017 I'll send the files to the devs of RAAS. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 4, 2017 Aerosoft Share Posted August 4, 2017 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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