MosGuy 2 Posted July 23, 2017 Share Posted July 23, 2017 I purchased the DA20-100 Katana 4X last week. The setup and first flight went fine. Then I tried further flights and found that under payload I could not load a pilot, the box immediately turns grey again (both passenger/baggage stay blue). I can see in the background that the pilot tries to load but flashes on/off with mouse clicks. Customer service had me, uninstall/reinstall the software as well as try using directx 9. The recommended settings are used as listed in the manual. Further trouble-shooting I've tried is: - updating graphic card drivers - adjusting graphic settings through fsx only. - forcing graphic settings through the cards control panel - running it under administrator rights - testing both directx 9 and 10 - Loading a save file, as well as starting a fresh flight (neither work) I've checked the weight file; it is indeed saving ok and is write-able. The only thing I found that temporarily resolves it is when it glitches to use the reset function and start over, which only lasts part of a flight, upon shutdown and switching to external view; the pilot is missing and attempts to load the pilot, fail as described above. Resetting each flight is not a long term solution or fix. I don't believe it's a problem with my setup as I have a couple of A2A simulations aircraft and they work 100% with adding/removing people/weight, the issue is limited to the aerosoft Katana. I'm running out of trouble-shooting ideas to isolate the problem. Has anyone run into this issue before ?. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 25, 2017 Aerosoft Share Posted July 25, 2017 In what simulator is that? We have nort encountered this issue before. Link to comment Share on other sites More sharing options...
MosGuy 2 Posted July 25, 2017 Author Share Posted July 25, 2017 Using the boxed FSX gold edition (deluxe + acceleration pack). Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 27, 2017 Aerosoft Share Posted July 27, 2017 And you inserted the High mem tweak? Link to comment Share on other sites More sharing options...
MosGuy 2 Posted July 27, 2017 Author Share Posted July 27, 2017 I'm using steves dx10 fixer and well as went through Kostas fsx tweak guide. I double checked the config file and yes high mem is on. I may have stumbled upon the possible cause; is loading the pilot linked to certain conditions, such as: using the internal view or having the control lock off ?. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 27, 2017 Aerosoft Share Posted July 27, 2017 I simply would not know. We have seen weird effects from the DX10 stuff though. Link to comment Share on other sites More sharing options...
MosGuy 2 Posted July 28, 2017 Author Share Posted July 28, 2017 Oh ok, it appears I can trigger the effect at will. I'll test more to make 100% sure and update on Monday. Link to comment Share on other sites More sharing options...
MosGuy 2 Posted July 31, 2017 Author Share Posted July 31, 2017 I found the cause of the issue for both dx9/10 and the fix. It's working as it should now, this thread can be locked. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 31, 2017 Deputy Sheriffs Share Posted July 31, 2017 And what was the solution? Link to comment Share on other sites More sharing options...
MosGuy 2 Posted July 31, 2017 Author Share Posted July 31, 2017 It was linked to the control lock; it needs to be off for the pilot to work. With it on causes the refusal to load effect. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 31, 2017 Deputy Sheriffs Share Posted July 31, 2017 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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