I purchased the DA20-100 Katana 4X last week. The setup and first flight went fine. Then I tried further flights and found that under payload I could not load a pilot, the box immediately turns grey again (both passenger/baggage stay blue). I can see in the background that the pilot tries to load but flashes on/off with mouse clicks.

 

Customer service had me, uninstall/reinstall the software as well as try using directx 9. The recommended settings are used as listed in the manual.

 

Further trouble-shooting I've tried is:

 

- updating graphic card drivers
- adjusting graphic settings through fsx only.
- forcing graphic settings through the cards control panel
- running it under administrator rights
-  testing both directx 9 and 10
- Loading a save file, as well as starting a fresh flight (neither work)

 

I've checked the weight file; it is indeed saving ok and is write-able. The only thing I found that temporarily resolves it is when it glitches to use the reset function and start over, which only lasts part of a flight, upon shutdown and switching to external view; the pilot is missing and attempts to load the pilot, fail as described above. Resetting each flight is not a long term solution or fix.

 

I don't believe it's a problem with my setup as I have a couple of A2A simulations aircraft and they work 100% with adding/removing people/weight, the issue is limited to the aerosoft Katana. I'm running out of trouble-shooting ideas to isolate the problem. Has anyone run into this issue before ?.

In what simulator is that?

 

We have nort encountered this issue before.

Using the boxed FSX gold edition (deluxe + acceleration pack).

And you inserted the High mem tweak?

I'm using steves dx10 fixer and well as went through Kostas fsx tweak guide. I double checked the config file and yes high mem is on. I may have stumbled upon the possible cause; is loading the pilot linked to certain conditions, such as: using the internal view or having the control lock off ?.

I simply would not know. We have seen weird effects from the DX10 stuff though.

Oh ok, it appears I can trigger the effect at will. I'll test more to make 100% sure and update on Monday.

I found the cause of the issue for both dx9/10 and the fix. It's working as it should now, this thread can be locked.

And what was the solution?

It was linked to the control lock; it needs to be off for the pilot to work. With it on causes the refusal to load effect.

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