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Error Downloading Aerosoft Extended A320-A321


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17 minutes ago, Mat3120 said:

And I never got a reply back from Aerosoft after emailing them.Its been over 48 hours and still haven't replied.

Hi Mat3120

I know you maybe filling bad with this purchase, but can you call the computer seller and let him check your computer,OS and such?

All indications point to a bad OS installation or a virus attack.Do you have any registry edit software?

Feel free to hit me with your problems :)

Bye, David 

 

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Sir,

 

If thousands of people have installed this software with absolutely no problems then it really is common sense that the problem is on your system and has absolutely, 100% nothing to do with our software.  Even though you should have deduced this, and even though Mathijs already explained to this you, you seem to be in need of being enlightened about this again.

 

We're sorry that you're experiencing problems, but the error code itself is telling you that you have problems with Microsoft Windows files, not our files.  So please, by all means, go and take our your frustrations on the place from which you purchased your computer, though to be honest it's not their fault either.  It will likely be something that you or someone who has used the computer did, as NO third party software touches Windows System files, none of them.

 

Best wishes.

 

 

 

 

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  • Aerosoft

We have replied here in fast fashion all the time. Even though the issue is NOT related to our product. As the issue is one of Windows (you have Windows 7 files in your Windows 10 system after all) why don't you contact Microsoft?

 

Your issue is NOT caused by the product you bought but by a misconfiguration of your system. That is proven beyond doubt by the fact it works for tens of thousands of users and not on your system. You even admitted that yourself.  As you now seem to prefer support by email (where you will get exactly the same replies of course) we have closed this topic.

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