ML0310 0 Posted May 29, 2017 Share Posted May 29, 2017 Hi, I have an Electric F3 licence: Order #618474 (Delivered) Order Date: Thursday 04 December, 2014 However the upgrade tab do not recognized my serial. Is it too old ? My licence reside on the old server. Thanks, Michel Link to comment Share on other sites More sharing options...
wingman5 149 Posted May 30, 2017 Share Posted May 30, 2017 Hi Michel The date of initial purchase should make no diffference , you are still eligible. If you haven't already, contact support / help through the shop pages, they should be able to provide assistance. Regards Dave R Link to comment Share on other sites More sharing options...
mle1951 0 Posted May 30, 2017 Share Posted May 30, 2017 Hello, I had the same problem and i put the serial key of my EE F6, it's ok. Try it ! Michle Reply to this topic Michle Link to comment Share on other sites More sharing options...
ML0310 0 Posted May 30, 2017 Author Share Posted May 30, 2017 Thanks to both of you guys. I do not have F6 version. I'll try the shop support. Michel Link to comment Share on other sites More sharing options...
ML0310 0 Posted May 30, 2017 Author Share Posted May 30, 2017 Just tried it and everything is well set now. May be I try to early and the shop did not finished the sale setup. Michel Link to comment Share on other sites More sharing options...
wingman5 149 Posted May 30, 2017 Share Posted May 30, 2017 O k ,glad you got it sorted. D Link to comment Share on other sites More sharing options...
WarHorse47 9 Posted May 30, 2017 Share Posted May 30, 2017 I'm not understanding this discussion. I picked up the T.5 yesterday. There was no mention of any discount or expansion for owner's of the F.3 or F.6 products. I assumed the T.5 was just another stand alone product. I've sent a message to AS sales asking the same question, but they have not responded. --WH Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 30, 2017 Aerosoft Share Posted May 30, 2017 I do think the product page is rather clear on the options: Please login to display this image. If you feel we should inform customers better let me know. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 30, 2017 Aerosoft Share Posted May 30, 2017 Btw I did not find any (recent) support ticket from you in our system. Where and when exactly did you ask about this? Link to comment Share on other sites More sharing options...
WarHorse47 9 Posted May 30, 2017 Share Posted May 30, 2017 I purchased mind through the Aerosoft US site. I see now that I overlooked the tab for the upgrade-service. My purchase was with PayPal using a different e-mail address. I sent the message under my login right after purchase. This is not a big thing. Only a few dollars difference. I just sent you a support ticket with the purchase number (and a second ticket with the serial numbers on the T.3 and T.6 purchases). Thanks --WH Link to comment Share on other sites More sharing options...
wingman5 149 Posted May 31, 2017 Share Posted May 31, 2017 Hi WH Yo Yo asked the question of discount in this forum a couple of months back, but I had no answer at the time, and forgot all about it . I guess you were so eager to get your hands on the model you skimmed through the small print .... "Champing at the bit" one might say ... I'll buy a beer with the extra proffit and toast it to you Dave Link to comment Share on other sites More sharing options...
WarHorse47 9 Posted May 31, 2017 Share Posted May 31, 2017 19 minutes ago, wingman5 said: Hi WH Yo Yo asked the question of discount in this forum a couple of months back, but I had no answer at the time, and forgot all about it . I guess you were so eager to get your hands on the model you skimmed through the small print .... "Champing at the bit" one might say ... I'll buy a beer with the extra proffit and toast it to you Dave Thanks, Dave. That made my day. I was so anxious to get the T.5 that I didn't even notice the tab for upgrades and discounts. For some reason my mind thought that was for after purchase. I must admit that I'm still learning my way around the new website, and have hopefully learned my lesson. Again, great job on the T.5. My landings are getting much better. --WH Link to comment Share on other sites More sharing options...
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