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can't activate my game


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I bought OMSI in Vienna few months ago, and am having hard time activating it. Have installed the game, and when I try to play it's written that I need to activate first. I have to options to activate- online- in which the aerosoft just collapse, and offline- in which I get an email that says that a request has been sent to aerosoft and I will get answer within 24 hrs and I never get reply.

I tried call them but number is not in use, and tried email them and they no longer reply. What should I do?


Thank you, Roie.

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