FlightSimSoft.com 283 Posted March 30, 2017 Share Posted March 30, 2017 Hello, the Support Ticket System at our homepage works again. You get a confirmation email with a ticket number - if it was sent successfully. We are very sorry if some of you were waiting for an answer - we might haven´t received your ticket. www.flightsimsoft.com/support Best regards, Judith Link to comment Share on other sites More sharing options...
rafikihd 5 Posted March 31, 2017 Share Posted March 31, 2017 Hello Judith, I just sent you a ticket, but I dont know if it was received. Shall I send it to you again? Thanks Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 31, 2017 Deputy Sheriffs Share Posted March 31, 2017 7 minutes ago, rafikihd said: I just sent you a ticket, but I dont know if it was received. Check your emails. If you got a confirmation everything is fine. If not, than there was a problem. Either with your email address or the ticket system. On 30/03/2017 at 2:13 PM, FlightSimSoft.com said: You get a confirmation email with a ticket number - if it was sent successfully. Link to comment Share on other sites More sharing options...
grattis 5 Posted July 24, 2017 Share Posted July 24, 2017 I think support page/ticket system is not working again. I have sent 2 messages. No confirmation mail I have. Developpers check it please. Link to comment Share on other sites More sharing options...
grattis 5 Posted July 24, 2017 Share Posted July 24, 2017 ticket system is working. thanks. Link to comment Share on other sites More sharing options...
FlightSimSoft.com 283 Posted July 24, 2017 Author Share Posted July 24, 2017 sorry, there is no 24 hour support ; ) Link to comment Share on other sites More sharing options...
andersenbali 1 Posted July 26, 2017 Share Posted July 26, 2017 No 24 hours support nor 192 hours support. I'm waiting answer since 8 days. And when you guys finally reply it's not a reply that has anything to do with the question.. I asked in a support ticket how I could export the generated PFPX flightplan into the Ixeg 737 as a coroute and got back a link where to download performance files. After that nothing.. Well done! Sent from my SM-N9208 using Tapatalk Link to comment Share on other sites More sharing options...
SWA6296 0 Posted April 14, 2018 Share Posted April 14, 2018 I submitted a ticket (ticket number 8878) for a refund request on Feb. 10 2018. I got a response from Judith almost immediately asking why. I responded, and have heard nothing back since. Not even whether or not my request will be approved. SOOO... I sent a second ticket (ticket number 9059) on March 17, 2018, stating that it had been a month since I have heard anything. Here we are again almost a month later and I still have not heard anything from my original ticket two months ago, or even an acknowledgement of my second ticket almost one month ago. I do know they both were received by the system because I had a response from Judith for the first one, and the second one, I got an automated message with the ticket number. I was just wondering if anyone else was still having problems getting their tickets resolved? Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted February 22, 2019 Share Posted February 22, 2019 Well, reading this around here, I tremble. Today at 13:45 I put a tiket n º 4382 in reference that tells me that the PFPX Server expired, and I do not download the time or anything, my surprise has been to see that had expired 5 days ago, when it is still about 5 months to expire my contract in the Date 03/07/2019 N º order 1120000882, I sent pictures of everything even from the purchase in Aerosoft. Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted February 23, 2019 Deputy Sheriffs Share Posted February 23, 2019 Please open a support ticket either at FlightSimSoft of Aerosoft. Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted February 23, 2019 Share Posted February 23, 2019 As you can see, I already did, but I have not responded.......... And not being able to use the application is bothering me. The purchase I made in Aerosoft, and the PFPX also and so I ask here, which are supposed to me that I have to solve the problem of why 5 months before finishing tells me I can not continue. Please login to display this image. Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted February 23, 2019 Share Posted February 23, 2019 Please login to display this image. Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted February 23, 2019 Share Posted February 23, 2019 I think I'm understanding why, you do not respond to a problem, not since date and without notice, you have removed from the sale in utilities the professional Flaight planer, including the extension of the contract for one year of the Server service . For now are you with whom I last year in July bought for a year the Server service, whether or not you are the ones who give the service to me does not have to influence me, what if you were charged , as I show in the image of purchase, and it is to you who I claim, the application works for me but does not give me the service for which I paid. Who will compensate me for the non-service, and how or with what? It's been a week. Without being able to use the service. Link to comment Share on other sites More sharing options...
FlightSimSoft.com 283 Posted February 23, 2019 Author Share Posted February 23, 2019 See PM... Link to comment Share on other sites More sharing options...
Miguel_V 14 Posted July 4, 2019 Share Posted July 4, 2019 A few hours ago, I sent a tiket, with the link above, to save me explanations since within SUPPORT I am also referred to the Forum of Aerosoft (It is the fish that bites the queue) and I have not received any confirmation email from TIKET sent...... Link to comment Share on other sites More sharing options...
Юрий Голубев 0 Posted August 31, 2019 Share Posted August 31, 2019 (Эта лицензия уже использовалась на 5 различных устройствах в течение последних 180 дней, требуется активация по телефону или электронной почте) Я его покупал не для того,что бы меня контролировали сколько раз я его устанавливаю.Востановите мне данный продукт PFPX Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 31, 2019 Aerosoft Share Posted August 31, 2019 Sorry this is an english section. Link to comment Share on other sites More sharing options...
Юрий Голубев 0 Posted August 31, 2019 Share Posted August 31, 2019 а если я не владею английским то что ? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted August 31, 2019 Deputy Sheriffs Share Posted August 31, 2019 2 minutes ago, Юрий Голубев said: а если я не владею английским то что ? https://translate.google.com Regarding your PFPX problem: please do not hijack any unrelated topic here in the forum but open your own topic. To get the installation counter of your PFPX license reset, please get in touch with the developers (FlightSimSoft) directly, via their website: http://flightsimsoft.com/support/ Link to comment Share on other sites More sharing options...
Onelimey 1 Posted April 12, 2020 Share Posted April 12, 2020 Hello, I have noticed that all VATSIM flight plans in traffic view show no routes, but only the informational part of the flight plan as in departure and destination airport. Everything works fine when I check IVAO. Thanks Andy Elesky Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 13, 2020 Deputy Sheriffs Share Posted April 13, 2020 20 hours ago, Onelimey said: I have noticed that all VATSIM flight plans in traffic view show no routes, but only the informational part of the flight plan as in departure and destination airport. Everything works fine when I check IVAO. I have seen this also with other applications that read traffic information from VATSIM. For me this looks like there is either a temporary problem in the VATSIM interface providing the data to 3rd party applications, or VATSIM has locked their interface down. In either case, this is not a PFPX problem. Link to comment Share on other sites More sharing options...
bbugday 4 Posted June 10, 2020 Share Posted June 10, 2020 I have opened tickets regarding an issue I have been encountering for quite a while with PFPX. When I connect to my VA's account (Air Anatolia VA) PFPX crashes when planning flights. This does not happen on my personal account and using pfpx in admin or normal mode does not change anything either regarding this problem However ALL of my tickets remained unanswered. Talking about customer satisfaction... Link to comment Share on other sites More sharing options...
srcooke 422 Posted June 10, 2020 Share Posted June 10, 2020 1 hour ago, bbugday said: I have opened tickets regarding an issue I have been encountering for quite a while with PFPX. When I connect to my VA's account (Air Anatolia VA) PFPX crashes when planning flights. This does not happen on my personal account and using pfpx in admin or normal mode does not change anything either regarding this problem However ALL of my tickets remained unanswered. Talking about customer satisfaction... I have tested my VA login here, added a scheduled flight, planned, released exported and printed the OFP. Confirm you are using the latest 2015-2019 vcredist. ( both x86 and x64 if required currently 14.26.28720 ) At what point does your planning crash? Link to comment Share on other sites More sharing options...
Yury Golubev 0 Posted June 11, 2020 Share Posted June 11, 2020 Hello ! I have run out of PFPX activation, please extend it ! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted June 11, 2020 Aerosoft Share Posted June 11, 2020 2 hours ago, Yury Golubev said: Hello ! I have run out of PFPX activation, please extend it ! I am sorry only the developers can do that, so you will have to contact them at: http://www.flightsimsoft.com/support/ Link to comment Share on other sites More sharing options...
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