Recently we have seen a lot of codes used to unlock our products being offered for discounted prices. Almost all of them are bought using stolen credit cards. These codes will all be blocked by our systems and you will have to try to get your money back from the seller, we are unable to assist in these matters. Do be very careful when you see a deal that is almost too good to be true, it probably is too good to be true.

Jump to content

Recommended Posts

Hello,

 

the Support Ticket System at our homepage works again. 

 

You get a confirmation email with a ticket number - if it was sent successfully. 

 

We are very sorry if some of you were waiting for an answer - we might haven´t received your ticket.

 

www.flightsimsoft.com/support

 

Best regards,

Judith

  • Upvote 1

Share this post


Link to post

Hello Judith,

I just sent you a ticket, but I dont know if it was received. Shall I send it to you again?

 

Thanks

Share this post


Link to post
7 minutes ago, rafikihd said:

I just sent you a ticket, but I dont know if it was received.

 

Check your emails. If you got a confirmation everything is fine. If not, than there was a problem. Either with your email address or the ticket system.

 

On 30/03/2017 at 2:13 PM, FlightSimSoft.com said:

You get a confirmation email with a ticket number - if it was sent successfully.

 

 

Share this post


Link to post

I think support page/ticket system  is not working again. I have sent 2 messages. No confirmation mail I have. Developpers check it please. 

Share this post


Link to post

 

No 24 hours support nor 192 hours support. I'm waiting answer since 8 days. And when you guys finally reply it's not a reply that has anything to do with the question.. I asked in a support ticket how I could export the generated PFPX flightplan into the Ixeg 737 as a coroute and got back a link where to download performance files. After that nothing.. Well done!

 

 

Sent from my SM-N9208 using Tapatalk

 

 

 

 

Share this post


Link to post

I submitted a ticket (ticket number 8878) for a refund request on Feb. 10 2018. I got a response from Judith almost immediately asking why. I responded, and have heard nothing back since. Not even whether or not my request will be approved. SOOO... I sent a second ticket (ticket number 9059) on March 17, 2018, stating that it had been a month since I have heard anything. Here we are again almost a month later and I still have not heard anything from my original ticket two months ago, or even an acknowledgement of my second ticket almost one month ago. I do know they both were received by the system because I had a response from Judith for the first one, and the second one, I got an automated message with the ticket number. I was just wondering if anyone else was still having problems getting their tickets resolved?

Share this post


Link to post

Well, reading this around here, I tremble.

Today at 13:45 I put a tiket n º 4382 in reference that tells me that the PFPX Server expired, and I do not download the time or anything, my surprise has been to see that had expired 5 days ago, when it is still about 5 months to expire my contract in the Date 03/07/2019 N º order 1120000882, I sent pictures of everything even from the purchase in Aerosoft.

Expirado.thumb.jpg.a632993aaf454e0cb29387ecaa3e536b.jpg

Pagado.thumb.jpg.407cad414f0d401c897a9f1e6fad87ba.jpg

Share this post


Link to post

As you can see, I already did, but I have not responded.......... And not being able to use the application is bothering me. The purchase I made in Aerosoft, and the PFPX also and so I ask here, which are supposed to me that I have to solve the problem of why 5 months before finishing tells me I can not continue.

 

TIKET.thumb.jpg.719149e42f328d2838b451b08ba07745.jpg

Share this post


Link to post

I think I'm understanding why, you do not respond to a problem, not since date and without notice, you have removed from the sale in utilities the professional Flaight planer, including the extension of the contract for one year of the Server service . For now are you with whom I last year in July bought for a year the Server service, whether or not you are the ones who give the service to me does not have to influence me, what if you were charged , as I show in the image of purchase, and it is to you who I claim, the application works for me but does not give me the service for which I paid.

 

Who will compensate me for the non-service, and how or with what? It's been a week. Without being able to use the service.

 

 

Share this post


Link to post

A few hours ago, I sent a tiket, with the link above, to save me explanations since within SUPPORT I am also referred to the Forum of Aerosoft (It is the fish that bites the queue) and I have not received any confirmation email from TIKET sent......

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...