pmotakef 0 Posted March 10, 2017 Share Posted March 10, 2017 Hello, I have purchased couple of Aerosoft products from Sim-Planet.com but it seems they are closed for good. I contacted the support to transfer those products over my account, and I received the following answer: " Fabian Boulegue (Aerosoft) (Aerosoft - Support Service) Feb 27, 23:19 CET Hello Sir I m sorry but there is no option yet " I was wondering what should I do now? Can't access downloads from Sim-Planet and Aerosoft doesn't honor purchases, so seriously what now? Thanks! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 12, 2017 Aerosoft Share Posted March 12, 2017 We for sure honor all purchases you done with us. But you preferred to buy at sim-planet and they are responsible, not Aerosoft. Now if there is a free update for a product we'll try to make it available for you are well, but that is simply all the service we can do. We will NOT manually add all Aerosoft products bought to your account at our shop. Sorry. Link to comment Share on other sites More sharing options...
pmotakef 0 Posted March 13, 2017 Author Share Posted March 13, 2017 Thanks a lot for your response. I understand it is not Aerosoft's fault. I also say it is not customer's fault since we (as customers) don't know if an authorized seller going to ditch it's customers for good. At least if Aerosoft have announced before that sim-planet is not an authorized re-seller of Aerosoft products I wouldn't have done so. From now on I only purchase Aerosoft products from you guys directly. So I know that there is a new Rome 1.03 update available. How can I download that? Thanks again! Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 13, 2017 Deputy Sheriffs Share Posted March 13, 2017 You should be able to download it through the Update Database http://support.aerosoft.com/ Link to comment Share on other sites More sharing options...
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