543543646575 0 Posted March 4, 2017 Share Posted March 4, 2017 In the past, I have made multiple addon purchaces from the company http://www.sim-planet.com However I have recenty discovered that their website is down, and I cannot find any information about what has happened. As such, I cannot access any of my addons, and I was wondering if anyone knows what has happened or what can be done to solve this issue? Thanks, James Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 6, 2017 Aerosoft Share Posted March 6, 2017 We noticed the same but have no information. Link to comment Share on other sites More sharing options...
JerryJet 14 Posted March 11, 2017 Share Posted March 11, 2017 Hi, Same problem with Sim-Planet. I bought the Airbus 318-321 bundle and wonder if the serial number I have will still work. I've already encountered a bad serial number with another flight sim utility bought there so I'm anticipating the same thing with the Aerosoft Airbuses. Any help or guidance is appreciated. TIA, Jerry Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 12, 2017 Aerosoft Share Posted March 12, 2017 The serial will work for sure. If not let us know at support@aerosoft.com and we'll see what we can do. But understand that we are unable to take over all sales simplanet has ever done. Link to comment Share on other sites More sharing options...
JerryJet 14 Posted March 12, 2017 Share Posted March 12, 2017 Hi Mathijs, Thanks for the reply. And I understand your position on other vendors. I do have the current version of the Airbus bundle (v1.31) and will deal with any updates if and when the time comes. Link to comment Share on other sites More sharing options...
abelardj 0 Posted March 16, 2017 Share Posted March 16, 2017 I have my serial number but my download link expired. Anyone know how can I get access to a new downlink? I was told sim-planet will have a successor page to send customers their download, but not sure if or when that's going to happen. I have purchase the aerosoft 320/321 from them. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 16, 2017 Deputy Sheriffs Share Posted March 16, 2017 2 minutes ago, abelardj said: Anyone know how can I get access to a new downlink? Why not simply follow the suggestion of Mathijs two post above? Link to comment Share on other sites More sharing options...
abelardj 0 Posted March 16, 2017 Share Posted March 16, 2017 I did contact them, they are the one who told me about a new website should be up. Link to comment Share on other sites More sharing options...
abelardj 0 Posted March 16, 2017 Share Posted March 16, 2017 I had to reset my pc and didn't back up none of my files. I still have the email with the original link but it won't work. Link to comment Share on other sites More sharing options...
WERTANAN 4 Posted March 24, 2017 Share Posted March 24, 2017 i have the same problem...my hdd disk has broken,and i lost my products of simplanet...i had purchased four megascenery products,two airports of aerosoft ,rex products and i don't know what to do.....simplanet has closed and what happens next;i regret that i was a customer of it..... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 24, 2017 Aerosoft Share Posted March 24, 2017 So do what I suggested. Link to comment Share on other sites More sharing options...
WERTANAN 4 Posted March 24, 2017 Share Posted March 24, 2017 hi mathis....you mean to ask for support to aerosoft; Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 24, 2017 Deputy Sheriffs Share Posted March 24, 2017 Yes Link to comment Share on other sites More sharing options...
WERTANAN 4 Posted March 24, 2017 Share Posted March 24, 2017 thanks tom..i inform you that i have done..and i hope to help me.i think it's ridiculous to close your site without to inform your customers before.it's a shame for simplanet to have done this...i gave them my money and now to be in this sad situation.thanks for your help,your advice and sympathy.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 24, 2017 Deputy Sheriffs Share Posted March 24, 2017 Maybe one thought for the future: what about regular backups of your valuable digital stuff? With all the trojans around nowadays you don't necessarily have to wait for your hard drive to die to be unable to access your valuable data anymore. Link to comment Share on other sites More sharing options...
WERTANAN 4 Posted March 24, 2017 Share Posted March 24, 2017 it was a store exterior hdd ..i didn't use it as interior disk.it was of western digital..i had the impression that was a reliable disk.this time we spesking i have installed the airports in my fsx...but if it needs for some reason to do an installation again it will be impossible to install them.also it was a mechanich failure ,not virus.also i had programs for music from plugin boutique,and steinberg,and vst buz or best service.But the sites is operataing and support their customers.i have all the downlinks ready for downloanding...like yours ,i mean aerosoft.i have bought the airport cote d' azur from you and i have lost to.But i have downloaded yesterday from your site. tell me how to know that simplanet was a fake;;;; Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted March 24, 2017 Deputy Sheriffs Share Posted March 24, 2017 1 hour ago, WERTANAN said: tell me how to know that simplanet was a fake;;;; They surely weren't fake (as you were able to buy and receive products from them), they just went out of business. That's a difference! Link to comment Share on other sites More sharing options...
abelardj 0 Posted April 19, 2017 Share Posted April 19, 2017 I had contacted aerosoft regarding the same problem concerning the airbus that I purchased from sim-planet. I was told by aerosoft that sim-planet will have a back up website up and running to help customers with my same problem and I should wait on such site to be up and running. I would like to know if anyone else get a different answer from them. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 20, 2017 Aerosoft Share Posted April 20, 2017 From whom did you get that info? It's news to me. Link to comment Share on other sites More sharing options...
WERTANAN 4 Posted April 25, 2017 Share Posted April 25, 2017 Anyway i think that aerosoft have to take a kind of responsibility againt this situation...i know that the company with the hi-fi products has links about their products for the customers of simplanet....i think that aetosoft s hows a bad character for this situation... Link to comment Share on other sites More sharing options...
John Glanville 821 Posted April 25, 2017 Share Posted April 25, 2017 3 hours ago, WERTANAN said: Anyway i think that aerosoft have to take a kind of responsibility againt this situation...i know that the company with the hi-fi products has links about their products for the customers of simplanet....i think that aetosoft s hows a bad character for this situation... Really ? How on earth can Aerosoft be held responsible if customers choose to buy an Aerosoft product from another distributor because they want to save some money ? That is their choice and their risk . If you want full support for a product then buy it from the publisher . In a previous post MK has already stated that they are willing to help even though it is not their " problem " , so you should be at least grateful for that . Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted April 25, 2017 Deputy Sheriffs Share Posted April 25, 2017 4 hours ago, WERTANAN said: i think that aetosoft shows a bad character for this situation... I strongly suggest you read the entire topic more carefully before making such claims! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 25, 2017 Aerosoft Share Posted April 25, 2017 9 hours ago, WERTANAN said: Anyway i think that aerosoft have to take a kind of responsibility againt this situation...i know that the company with the hi-fi products has links about their products for the customers of simplanet....i think that aetosoft s hows a bad character for this situation... We have absolutely zero legal obligation towards these customers as they have not made a sale with Aerosoft. That's the law in your country as well. For most people who contacted us we have been kind enough to assist them and even PAID external developers for the additional key to make sure they got a free download. We have refused a two people who believed that by using many caps, exclamation marks and nasty words they could claim this gesture. We told them to go and line up with the other people who are damaged by simplanet going down. The legal way. Just like we do (think we got paid what they sold in the last weeks?) However, dear WERTANAN, I do not see your email address in any of these tickets so I dare say you don't even know where you are talking about. I will give you time to apologize of show we are indeed of bad character before I ban you from this forum. I will not allow our own forum to be used to put us in a bad daylight when we have done all we can to assist affected customers. Link to comment Share on other sites More sharing options...
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