Aerosoft official retail partner for Microsoft Flight Simulator !! 
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Aerosoft I have opened a ticket on the 29th of August for a software that doesn't work. Your customer support is unable to fix the software and find a solution.
I have offered 4 possible way to make me happy:
1. Fix the software, I will gladly keep it
2. Refund the money paid. I can't keep a software that doesn't work
3. Offer me a voucher to spend in your store for the amount of the software not working
4. I have suggested a replacement title that i will gladly exchange for the not working one (Note: the price of the replacement is smaller than the price paid!!!)

I think I have been very flexible toward your company but now, after almost 3 months I have lost the patience.

Please have a manager with decision power call me. Your support dept. have my mobile number (see tickets #177921 and #182073)

I must say that your support department needs a lot of improvement! (if not a full change!)

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