Michel Bigaignon 1 Posted September 11, 2016 Share Posted September 11, 2016 I recently upgrade from windows 7 to 10, my PC is equipped with a motherboard ASUS Z170-AR, a CPU Intel Core i5 6600, a Graphic card ASUS Radeon RX 480-8G with display port & HDMI, 16GB Ram, SSD Samsung hard disk 250GB. I recently bought this PC ONLY for flying online and I have the following Apps installed: Flight Simulator Deluxe version SP2 ORBX global base and FTX VECtor installed PMDG 737 800 NGX updated 2 Monitors View Sonic Amsterdam airport bought from Aerosoft and London Heathrow bought from UK2000 Flight Sim Commander for flight plans (bought from Aerosoft) and updated Active Sky Net for weather and updated Navigraph charts with Airac cycles updated every month VPilot for flying online Bitdefender antivirus I did many flights with the above configuration without any problem until I decided to install and buy credits for the AES. Opening FSX on the main monitor at Schiphol airport I can hear "Blocks in position" and the jetway moving towards the aircraft and as soon as I open another application like Active Sky or Vpilot on the second monitor FSX freeze, all buildings disappear, I can only see the aircraft with the jetway attached in the middle of nowhere. Following the advise of Mathijs Kok I disable Bitdefender without any success. I definitely think that the problem came with AES because if I open FSX on another airport where AES is not active I can fly as before installing AES. I would be very grateful if someone could help me to solve this problem. Best regards Michel Bigaignon bigaignon.michel@gmail.com Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted September 11, 2016 Deputy Sheriffs Share Posted September 11, 2016 Hi Michael, please check your Windows Eventlogs (eventvwr.exe, Windows Logs, Application) for any FSX related error entries. If you find a recent one (timestamp matches your problems within FSX), please copy and paste it here. Link to comment Share on other sites More sharing options...
Michel Bigaignon 1 Posted September 12, 2016 Author Share Posted September 12, 2016 Hi Tom, Thank you for your reply. I checked my pc for eventvwr.exe and attached all 8 files I found. What shall I do ? Please advise. Best regards Michel ADMIN: files deleted. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted September 12, 2016 Deputy Sheriffs Share Posted September 12, 2016 That is a program that you need to start on your machine. It displays the Windows Eventlogs. Link to comment Share on other sites More sharing options...
Michel Bigaignon 1 Posted September 12, 2016 Author Share Posted September 12, 2016 Hi Tom, I started the program eventvwr.exe in c:windows\system 32 and I found multiple errors concerning vpilot and fsx. Attached one file of each. Please advise. Thanking you for your kind cooperation. Best regards Michel Bigaignon Log Name: Application Source: Application Error Date: 26-Aug-16 4:25:43 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: michel-PC Description: Faulting application name: vPilot.exe, version: 1.1.5901.24775, time stamp: 0x56d1efc5 Faulting module name: KERNELBASE.dll, version: 6.2.14393.0, time stamp: 0x57898e34 Exception code: 0xe0434f4d Fault offset: 0x000d96c2 Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 Faulting package full name: %14 Faulting package-relative application ID: %15 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-08-26T12:25:43.222454700Z" /> <EventRecordID>539</EventRecordID> <Channel>Application</Channel> <Computer>michel-PC</Computer> <Security /> </System> <EventData> <Data>vPilot.exe</Data> <Data>1.1.5901.24775</Data> <Data>56d1efc5</Data> <Data>KERNELBASE.dll</Data> <Data>6.2.14393.0</Data> <Data>57898e34</Data> <Data>e0434f4d</Data> <Data>000d96c2</Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 24-Aug-16 5:10:17 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: michel-PC Description: Faulting application name: fsx.exe, version: 10.0.61472.0, time stamp: 0x475e17d3 Faulting module name: XAudio2_7.dll_unloaded, version: 9.29.1962.0, time stamp: 0x4c0641e5 Exception code: 0xc0000005 Fault offset: 0x0003a5e0 Faulting process id: 0x1c18 Faulting application start time: 0x01d1fe0534d8983e Faulting application path: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe Faulting module path: XAudio2_7.dll Report Id: 98419b2b-c041-4f42-8954-7a243154fdc6 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-08-24T13:10:17.446063300Z" /> <EventRecordID>282</EventRecordID> <Channel>Application</Channel> <Computer>michel-PC</Computer> <Security /> </System> <EventData> <Data>fsx.exe</Data> <Data>10.0.61472.0</Data> <Data>475e17d3</Data> <Data>XAudio2_7.dll_unloaded</Data> <Data>9.29.1962.0</Data> <Data>4c0641e5</Data> <Data>c0000005</Data> <Data>0003a5e0</Data> <Data>1c18</Data> <Data>01d1fe0534d8983e</Data> <Data>C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe</Data> <Data>XAudio2_7.dll</Data> <Data>98419b2b-c041-4f42-8954-7a243154fdc6</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
Developer OPabst 2091 Posted September 12, 2016 Developer Share Posted September 12, 2016 Just uncheck the AES Basepack in the Scenery Library and try it again. The log have no parts included related to AES (better intelliscene DLL's). I don't know what XAudio2_7.dll is coming from? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 12, 2016 Deputy Sheriffs Share Posted September 12, 2016 5 minutes ago, OPabst said: I don't know what XAudio2_7.dll is coming from? Part of Windows OS. located in Windows\system 32 and Windows\SysWOW64 in 2 diff. versions. Many problem reports on the web about this file, especially under Win10. Althgough I myself never encountered any issue. Please login to display this image. Link to comment Share on other sites More sharing options...
Michel Bigaignon 1 Posted September 13, 2016 Author Share Posted September 13, 2016 I unchecked AES basepack in the scenery library, load the aircraft (PMDG 737 NGX) at a payware airport (Amsterdam), AES do not work anymore and when loading vpilot the problem starts again. This time the buildings remain and the aircraft disappear. For the second trial I loaded the aircraft at a default FSX airport (Melbourne) and I started all the other apps (Vpilot / Active Sky / FSC) and everything works fine. I don't know where is the problem and do not know what to do. Pleae please help. Best regards Michel Bigaignon Link to comment Share on other sites More sharing options...
Developer OPabst 2091 Posted September 13, 2016 Developer Share Posted September 13, 2016 When AES is disabled, no AES related code will be loaded, so AES is not the generator of this issue. Can you please zip and attach here the following two files, you find in the folder C:\Users\OPABST\AppData\Roaming\Microsoft\FSX dll.xml exe.xml Link to comment Share on other sites More sharing options...
Michel Bigaignon 1 Posted September 13, 2016 Author Share Posted September 13, 2016 Please find attached the two files requested in zip format Thanking you for your help Best regards Michel Bigaignon exe.zip dll.zip Link to comment Share on other sites More sharing options...
Michel Bigaignon 1 Posted September 24, 2016 Author Share Posted September 24, 2016 I wish to inform you that the cause and solution to the mentioned problem has been found and solved. After the upgrading from windows 7 to 10 I did a clear install of FSX and all the add ons and I just remember that to install the PMDG 737 NGX the instructions indicated in the manual from page 10 to 22 have to be STRICTLY followed. I did it and the problem is now solved. Thanking you for your kind cooperation and apologise for any inconvenience caused. Best regards. Michel Bigaignon Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted September 24, 2016 Deputy Sheriffs Share Posted September 24, 2016 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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