Pete Dowson 1 Posted June 23, 2016 Share Posted June 23, 2016 I've got a one year subscription, and have installed the App on my PC, though my main intention is to use it on my iPad. After what otherwise seemed a good installation, it said that there were "some issues" and referred me to a log, which I've so far not located. However, it all seemed to work okay. I downloaded the iPad App and installed that, and got to the LogIn page. I've now obtained and tried 4 or 5 different short codes, via the PC version, but no matter what I do it either just hangs when I click Login, or it comes up with an error at the top saying there's a problem with my account and to contact support. BTW I've reported this using the "Contact Support" button on the LogIn page, but maybe this will be better? Please help, Pete Link to comment Share on other sites More sharing options...
captdini 4 Posted June 23, 2016 Share Posted June 23, 2016 Pete, I didn't try the short code. I downloaded my email in the iPAd and copy/pasted the serial number from my order in to the login screen and it worked. Got it working on my PC and iPad. You can try this maybe? Dinshaw. Link to comment Share on other sites More sharing options...
Pete Dowson 1 Posted June 23, 2016 Author Share Posted June 23, 2016 Just now, captdini said: I didn't try the short code. I downloaded my email in the iPAd and copy/pasted the serial number from my order in to the login screen and it worked. Got it working on my PC and iPad. You can try this maybe? Dinshaw. Hmm. I'll try that. Didn't look enough room! Pete Link to comment Share on other sites More sharing options...
Pete Dowson 1 Posted June 23, 2016 Author Share Posted June 23, 2016 Yes, that worked okay. Thanks! Pete Link to comment Share on other sites More sharing options...
Black2306 121 Posted June 25, 2016 Share Posted June 25, 2016 I have only work the PC version. When trying to log on via an Ipad or Iphone there is a message about a wrong password. How to fix? for me, the priority work on the Ipad Link to comment Share on other sites More sharing options...
Fabian Boulegue 403 Posted June 26, 2016 Share Posted June 26, 2016 I cant recreate any problem with the long code on iOS, the short code seem to be a bit buggy currently and is going to be fix. Please copy and past the normal serial into it. Link to comment Share on other sites More sharing options...
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