[Managed speed issues]

6 hours ago, DaveCT2003 said:

Is there anyone who has experienced this issue who is NOT using pre-generated flightplan file (PFPX, SimBrief, etc.)?  Put another way, has anyone experienced this issue after inputting the flight plan in manually?

 

 

Surely a beta tester uses one of the two most popular flight planners available today? .

[Managed speed issues]

6 hours ago, keenrw said:

 Im sure they are doing all they can to fix this problem and with the help of peoples log files im sure they will so just hang in there,  i my self get it too sometimes but for now i just go to manual speed when it happens  i can get managed speed working again once i get to CRZ Alt and go direct to the next fix but this work around wont work every flight sadly..... so please give them some more time they will fix it just will take some time to track it down.

I appreciate the sentiment, sir...I truly do; however, we're going on 6 months now.  I can't think of another major distributor that's unable to resolve critical problems within 60 days; heck, one well known developer typically resolves bugs in less than 48 hours. To that point, it's not about frustration, it's about using a product I paid for;  in its current state, this Aircraft can not be used online; it's simply too unpredictable (e.g. lose of speed and routinely bust speed and altitude restrictions).  Again, I appreciate your positive attitude!  Nevertheless, as customers, I think we've been more than fair and patient...it's time for Aerosoft to deliver or make it right via other mechanisms...

[Managed speed issues]

On 2/7/2019 at 12:10 PM, Mathijs Kok said:

 

I understand this is frustrating, But as you will have seen here there are dozens of reports of people NOT seeing any problems in flights and it took us weeks to find the conditions that made it reliably reproducible on our test machines. If it happens in every flight on your machine there simply HAVE to be additional factors.

 

They are also dozen of people telling you they experience this problem on every flight; thus, using your own logic, there's obviously something wrong with your code.  Worse, your team appears incapable of diagnosing and resolving the issue; we're going on 5 months now.  To that end, will you be offering an refund aperture?  

[Managed speed issues]

1 hour ago, Paul St Laurent said:

Hi,

did you try to disable the "checklist" in the 2nd MCDU?

Disabling "Checklist" in my case has solved the speed issue in both climb and cruise phases. BTW, my version is 1.2.3.0.

Paul

hmmmm....could the aircraft be entering approach mode prematurely?  That's the only interaction I believe the first officer has with the A/T?  

[Managed speed issues]

Just had the speed drop to green dot speed while at cruise; i actually got through the climb phase without any issues.  At this point, I'd like to know if Aerosoft has a mechanism to offer refunds?  From a customers' perspective, I've been more than patient for this issue to to be solved.  I've wasted enough time reinstalling this product; in short, I no longer have any faith in your ability to diagnosis and fix this problem.  I'm  incredibly disappointed with this purchase; my money could have been better spent on an alternative product capable of simulating a proper A/T.  Perhaps it's time to contract an outside programmer capable of fixing this issue?  I apologize for coming into your house and authoring an inflammatory message; yet, I expected better from Aerosoft!