Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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About JelleMie

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    Ramp Agent
  1. Yes, all pumps were on. I haven't refuelt with GSX, just the regular fuel loader on the FMC. I took a lot of time, so I already started my taxi. Maybe that was the reason? I had the feeling that the system ''thought'' that it had to refuel to that certain amount of fuel, but each time the engines were using fuel it switched back very fast. So it kept refueling.
  2. Dear Aerosoft, My aircraft is refueling in-flight. It uses fuel, but each KG burned is refilled automaticly. I started the flight with 39700KG of fuel, but it doens't lower as you can see. Can you guys please help?!
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