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Marius Ellenbürger

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Everything posted by Marius Ellenbürger

  1. Hi there, unfortunately we still have no news regarding the article "Thrustmaster - TCA Quadrant Add-On Aribus Edition". Greetings, Marius
  2. Hallo und willkommen in unserem Forum! Ich kann es leider hier nicht sehen, aber schätze mal Sie kommen aus Österreich. Unser Shop erkennt auf der Startseite nicht immer sofort in welchem Land Sie sich befinden (cache problem) und geht vorerst von Deutschland aus. Mit Klick auf das Produkt erkennt der Shop, dass Sie sich im europäischen Ausland befinden und berechnet die richtige MwSt. Aufgund von MOSS, sind wir verpflichtet Ihnen die MwSt. des Bestimmungslandes zu berechnen und in Ihrem Fall die 20%. Viele Grüße aus Paderborn Marius
  3. Hola Jesús, In case you received an email last week you will get your Bravo Throttle from the delivery within the next 2 weeks. If not, the next container, which is also on its way. As soon as we have an exact date from the shipping company, you will receive an email as well. Greetings, Marius
  4. Hi saschpe, Hope you are doing well. I would not be surprised to see a post like this on Twitter. We also receive deliveries in August and are able to ship pre-orders again. Customers who are affected by the first delivery in a week have already received an email. Don't worry, another one is already on the way! Greetings, Marius
  5. Hi Joop, Yes, there is already a result. Here you can find the website of the Home Cockpit Contest incl. pictures of the winner: http://homecockpit-contest.aerosoft.com/ Greetings, Marius
  6. HI there, Hope you are doing well. Unfortunately, there are still a few steps to make until I can tell you more. But long story short, products from Honeycomb are on the way to us again! Stay tuned! Greetings, Marius
  7. Hello Sir, Unfortunately, nothing we would like to share, sorry. However, you´ll get some updates within the next two weeks! Greetings, Marius
  8. Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.
  9. Hi, could you please send me a support request incl. your order number, so I can check the case once for you? Greetings, Marius
  10. Hi there, I would not call it sad. Maybe we have some news for some customers soon..... Stay tuned! Greetings, Marius
  11. Hi there, At this moment no one has the Honeycomb products in stock. Unfortunately, we can't say who will be the first to deliver new orders as we don't know how many pre-orders a shop in the UK has. Greetings, Marius
  12. Don´t worry, Honeycomb is still working and we are in contact nearly every single day! Greetings, Marius
  13. I have updated your Aerosoft customer account and manually registered the SMS verification. Greetings, Marius
  14. Good morning together, I think you have already seen it. So far, all packages arrived in the UK and the tracking status has changed. Unfortunately, UPS could not tell me the reason for the delay - however, I am glad that the packages are soon with you! Greetings, Marius
  15. okay.... regarding the delivery problem: As promised I´ll take care of every single UK customer facing the problem. Unfortunately, we already had the same problem in April. The packages are in Herne-Boernig (Germany). Together with Mr. M. (don´t want to mention his name) we expect to sort it out soon, but I could need YOUR help as well. If you have the same problem, please write a short email to info@aerosoft.com incl. your order number and please use the following Subject: "UK-UPS Herne-Boernig" With my database I could already find a lot of tracking numbers, but I am sure not all of them. I am really sorry, I cannot tell you a date, only that I am doing my best to solve the complete topic. Again I can guarantee, the packages are not lost and the Bravo Throttle will be soon with you! Greetings, Marius
  16. Correct, this was the "last" container. Unfortunately, I cannot give you a number, but I can tell you that so far no order has been cancelled. Give me a few minutes, have the call with UPS right now! Greetings, Marius
  17. We received the container last week. Customers affected by the delivery received an email over 3 weeks ago. Greetings, Marius
  18. Of course, this is really important. Unfortunately, many parcels are stuck / delayed, even though all import fees have been paid. However, as mentioned I will take care of it! Greetings, Marius
  19. You are not alone. We have some customers with the same problem, but I am on it. I have another call with UPS this afternoon. I can guarantee you that the parcel is not lost! Greetings, Marius
  20. I'm not sure how it is legally regulated in the UK, but if a retailer cannot deliver, it is unfortunately their right to cancel the order. I unfortunately had the same case with an Apple HomePod just a few weeks ago. The payment cleared (no problem at all for me) and a few weeks later the shop has cancelled the order because "the product is not available". I'm keeping my fingers crossed that this is not the case! Greetings, Marius
  21. Hallo, uns wurde kurzfristig eine Lieferung für morgen / übermorgen angekündigt. Wie viele Kunden am Ende beliefert werden können, steht leider noch aus. Bestellungen vom 06. Januar werden jedoch auf jeden Fall ausgeliefert. Viele Grüße Marius
  22. Please drop an email to info@aerosoft.com so we can send you the email you should have received three weeks ago again! Greetings, Marius
  23. Hello there, three weeks ago you should have received an email with an expected month. Right now, we don´t have a fixed date for orders placed back in March 2021, but we´ll keep you informed.
  24. Hi there, thank you for asking - yes, my vacation was good! Your ticket is on my other monitor, I´ll personally take care of it asap. Greetings, Marius
  25. Hello together, I hope you are doing well. My vacation "unfortunately" continued a bit longer, which is why I can only comment on it today. Let me try to answer all your questions: This is the same as with the shipments before. UPS and also DHL cannot pick up all packages on the same day. I am sure your tracking has been updated or is already with you. If not, please let me know, so I am able to investigate. I totally understand that! To be honest, neither we nor Honeycomb know why Amazon cancels orders, especially when customers have been waiting so long. I know from my own sources that from the last container, we sent some pallets to the UK. Again, we don´t ship to Amazon or Scan directly. Just want to confrim, this is not correct. We ship everything to our business partner in the UK. _______________________________________________________ And now a small comment, because I had to read it again (not only here): Of every shipment that arrives at Aerosoft, the largest part goes to distributors, shops, retailer and so on. Sometimes whole containers go directly to foreign countries, without a single Aerosoft customer receiving a product from it. If there is anything else, just ask! I´ll make sure you get an answer. Greetings, Marius
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