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Joshua Che.

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Posts posted by Joshua Che.

    Why do not always refund when the software does not run?

    in English

    Posted

    Hello all,

    First I want to start by apologizing for my very bad English.

    In what follows I am forced to use an automatic translator.

    Regarding me and experience with your business the biggest complaint that I can do is that you make no difference between a former client for years that once a refund request and customers with bad intentions permanently are never satisfied.

    I ask support three times this year and I asked for a refund one time, nearby while I buy Aerosoft products for very long time (First in 2006).

    I never ask for help with an Aerosoft product in the future.

    Why??

    I'm a Aerosoft customer with:

    -36 Aerosoft addons on Simmarket

    -39 Aerosoft addons on Aerosoft Shop

    -Add Boxeds

    You cannot ask a me who has hundreds of addons to reinstall everything for a technical problem.

    This is counterproductive and ridiculous for a scenery who's price is 25€.

    I appreciate your work (Plane and Scenery), but for support after purchase I prefer to avoid.

    Thanks to read me.

    You may or not know me as a developer, but I am a developer of the Airbus (Extended) X, now that you mentioned this, I thought that I will give my 2 cents.

    I think that you must recognise that we sell hundreds/thousands of copies of diferent products with a very low return rate or techincal problem. One thing I often tell the support staff who send me enquires about support problem is that to check and check again if the customer didnt do anything wrong. 50% of the time, the customer actually did not perform the required steps correctly, other 35% customer found the fault with his hardware and the other 15% get resolved other ways.
    Now I am not saying that our products are PERFECT and customer is always at fault, but its IMPOSSIBLE to guarantee it work on all systems with such variety of hardware/software. The only way we could maybe ever guarantee that the software is at fault is when customers all use Iphone for FSX. That is ONE hardware standard for the product, not a variety.
    Lastly, one of the sales term you agreed to when buying the product is that the product is non-refundable for a number of reasons. IF you get a refund, it is COMPLETELY out of goodwill of aerosoft.
    Now, I understand it can be completely frustrating for a customer who spend money and then the product dont work, but you must also understand we sold you a WORKING product, but it is not working on YOUR system for a variety of reasons and I think its the same for all other software companies - Microsoft, Adobe as Mathijs has mentioned above.

    Disclaimer: This is my Point of View and is NOT representative of Aerosoft

    Talk to the management? Here's your chance...

    in English

    Posted

    I do not complain of professionalism in his work Mathijs (airbus x extended) which I think it is not serious and reliable.

    Ahhh.... Ignored.

    To add on what Finn said,

    Its sad to see what the forum had tumbled into (hence the purpose of the reference of my post above), I can clearly see the exhaustion of moderators (and even Mathijs) trying to keep the preview thread straight and going. We clearly have a few users (not all) who likes to provoke other users by asking for certain things that is already known taboo.

    This certainly is not a democratic forum and that means YOU HAVE THE PRIVILEGE TO POST BUT BE PREPARED TO BE HELD GUNPOINT for what you said. People who think they can get away just because they are online and untraceable, I think you look into your own lives and you will see that not only you are having problems online, you are having problems with your personal life. Why? The apples doesn't fall far from a tree.

    This post may start a fireball but hopefully it gives users a reality check. If you are under constant "attack" by moderators and all this, perhaps its time to reflect on what you did wrong and instead of defending yourselves, think hard on how can you be helpful. if you cant be helpful, LEAVE THIS PLACE.

    This post reflects my opinion and is not representative of aerosoft.

    • Upvote 3

    DHC6 - elevator yoke sensitivity

    in Aircraft General

    Posted

    Hello all,

    I use SAITEK yoke and registered FSUIPC to calibrate it.

    I noticed that the elevator axis is highly sensitive in the DHC6.

    Meaning that a small deflection of the axis, results in large deflection of the DHC6 elevators.

    I also fly the Carenado C152, and I don't sense this.

    is someone experiencing this as well? How can solve this through FSUIPC?

    Do I need to set a special response curve for the DHC?

    Thanks

    Maybe you can try reading this thread tough its not about the DHC: http://forum.aerosoft.com/index.php?/topic/51686-controls-hyper-sensitive/

    My Alternative to Aerosoft FBW V1.0 alpha1g - NEED FSUIPC

    in Aircraft General

    Posted

    Hi Joshua,

    Nice work, I appreciate all your effort into improving the Airbus X however it does not work very well for me. I am using the Saitek Cessna Pro Yoke and Throttle and it worked flawlessly the first time, except for the throttle axis. The reverse levers engaged when I advanced the throttles or the throttles wouldn't move smoothly until they were past the CL detent. I tried FInn's throttle setup as per his thread then more issues arose. It is too bad that it does not work for me, perhaps that is why you wrote that a joystick is required. I still have my HOTAS Cougar and may have to bring that out of retirement.

    Again, thanks for all your hard work.

    Robert

    The throttle issue is not related to my FBW at all. Nevertheless, if you need help, Drop me a PM!

    Airbus X trim question

    in Aircraft General

    Posted

    It's not like it wants to trim itself. Infact it trimms itself! Thats called autotrim and is an important feature of airbus aircraft. However you should be able to trim on short final and during takeoff as the flight law changes and these features are inhibited in this flight phases. PS. As a A320 FO i can say that the airbus x really is tricky to land. The reaction to the.pitch sidestick inputs during the approach before the law changes are way to slow and not nearly enough to handle the pitch in a correct way.

    If you have FSUIPC, you can try my alternative FBW: http://forum.aerosoft.com/index.php?/topic/52266-my-alternative-to-aerosoft-fbw-v10-alpha1g-need-fsuipc/. I would love a real world pilot onboard.

    My Alternative to Aerosoft FBW V1.0 alpha1g - NEED FSUIPC

    in Aircraft General

    Posted

    I attached the Standard.xml. Hopefully will help. Thanks! Edit: elevators work fine, I used LUA file from this forum for throttle, it works also fine, only ailerons not. I changed Lua FBWROLL with Axis Ailerons Set from FSUIPC and they work but try always to go back to normal position, so I suppose somewhere ailerons are still configured even if joystick is disabled in FSX config.

    If you use FSUIPC calibration, I think it will directly bypass my FBW and hence flutter (my FBW command 0 because no input but FSUIPC command lets say 45 percent and so forth)

    Your FSX assignment seems fine. Strange...

    Screenshot your FSUIPC assignment for each Lua FBWROLL Lua FBWELEV Lua FBWRUD

    My Alternative to Aerosoft FBW V1.0 alpha1g - NEED FSUIPC

    in Aircraft General

    Posted

    I decided to try this mod also, but I get ''flickering'' on F/CTL pages for ailerons and elevator when I do the control check, then I can not control the plane.. ailerons and elevators are always oscillating and try to get back in their 0 position.

    Any idea of what could be the problem? I did like pdf tutorial says (or maybe I missed something...)

    (one mention, I don't have pedals for rudder, so I don't use/need rudder axis configured for now, eventually I use keyboard)

    Axis are recognized when I am in FSUIPC.

    Type this into your windows explorer %AppData%\Microsoft\FSX\controls. Zip or paste the standard.xml here. Double check your axis assignment is not assigned in FSX controls (NOT FSUIPC) .

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