Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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Uncle Bucc

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Everything posted by Uncle Bucc

  1. Hi, please see this Aerosoft F14 ( https://forum.aerosoft.com/index.php?/topic/139735-cat-launch-issue-kneelno-launch/ ) topic. You need to file a support ticket and you should receive a reply to a "DropBox" account where there are some revised airplane/aeorploane folders which you will need to place into your SimObjects folder in FSX:SE. Make sure that you back up the original files and keep at least two copies of the revised folders in a safe place. Also I highly recommend TacPack if you haven't already got it.
  2. This happened to me yesterday and I followed the instructions as above. i was sent a link to new airplane files and these were 'pasted' in to replace the existing ones. May I take the opportunity to thank you the prompt response and solution to my support request. A credit to customer service, thank you. Now I can practice carrier launches and intercepts.
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