Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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elusivenapkin

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About elusivenapkin

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    Ramp Agent
  1. Well that explains a lot. Sorry for being a dunce . Guess it is time to pull the trigger on that update.
  2. Hi there, I've just purchased this aircraft, and am having the same problems as noted above. I am on P3d v4.2. I'm not using any GoFlight equipment I'm having no other issues with my P3D installation, so I am a bit flummoxed. Here is the data from the Aerosoft Version Utility. Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Flight Simulator SimConnect Client v10.0.62615.0 - (Version Data: 10.0.62615.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325 - (Version Data: 14.11.25325.0) Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325 - (Version Data: 14.11.25325.0) Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008 - (Version Data: 14.10.25008.0) Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008 - (Version Data: 14.10.25008.0) Prepar3D v4 Academic Client - (Version Data: 4.2.21.0) Prepar3D v4 Content - (Version Data: 4.2.21.0) Prepar3D v4 Scenery - (Version Data: 4.2.21.0) Thanks in advance for any help.
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