Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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Radio Chatter Room

Anything goes, talk is light, moderation strong!

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  1. ETOPS Range Rings

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  2. Paint request 1 2 3 4 12

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  5. DCS

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  6. Old memories revisited

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  7. Airline Seats

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  • Posts

    • Agree, thank you Aerosoft. Really appreciated. When times are better, I will buy further products to help support.   Best health to the team.
    • Wait for an official patch. It's already in the work
    • trisho0, thank you for the update on your troubleshooting. When you write "AES"  as in "AES LSZH Gate A42," is that your abbreviation for Aerosoft, or are you referring to the product known as Airport Enhancement Services as at this link?   From the video you linked to, it appears you're using GSX. The wheels in the gate look like they're sinking into the ground in an effort to get the jetway low enough to fit the aircraft, since the cab end can't get low enough otherwise. What aircraft are you using? Does it work correctly with gates anywhere else? Do you have this issue at any of the other LSZH gates, in particular at "small" gates? How about with taller aircraft? I know that's a lot of questions, but I'm trying to save the same questions spread out over successive posts in an effort to identify the cause.   Here's what I get with stock Ctrl-J jetways since I don't have GSX. The aircraft wheels look normal, although the jetway wheels seem slightly sunken (flat) and the cab floor does seem a little high. But not at all like you're seeing.
    • As I have reported previously, the engine shutdown sound is intermittent. If you do multi-sector flying, it normally works for the first shutdown but then is hit or miss for following sectors. I am running th latest versions of all the products so there is an issue with the code initiating the sound somewhere.    As a side, the shutdown sound for the A330 sounds like the A320 shutdown not a high bypass engine.
    • Not trying to hijack this thread, but having major issues with the Aerosoft EGCC gates. They always go through my airplane! Latest version of SAM is installed (free version). It does this for any plane, the Zibo, FF767, all my planes. Happens at any parking spot and anywhere on the yellow line.   How do I fix this?    
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