45 replies to this topic

[rob 747-400xfs]

Let me start off by saying I love your product, It opens up a hole other world for FSX, wich I also love. Everything looks and woks like a charm. With the exception of one thing, after 30 seconds of loading a 747(PMDG 747-400 X) I loose the PFD,ND and EICAS. Everything is there with that exception. PLEASE HELP ME!!!....

[Shaun Fletcher]

Hello Rob,

Have you tried the PMDG website they have a very extensive tutorial on the Queen of the Skies.
May help you if you check them over, they can be found here called, "Tutorial for proper and realistic operation of PMDG 747-400" and theres four of them.

[dmike]

Had the same problems some time ago, but with the FS9 version though. A mail to PMDG, a 747 reinstall, and the problem was solved

Cheers;

Michael Jessen

[jfriz]

Hello,
I have your PMDG 747-400 FSX [DVD] I had to re-install FSX, so of course I lost all add-ons. Now the PMDG 747-400 will not install, I get an error code saying emulator detected.
I had the same thing a year ago on the first install. I contacted support, and they give me a small file to install, which allowed my install.
I have Vista, 64 bit OS.
I tried to find the info, however, my account does nor show the order, and the trouble ticket no longer works.

Thank you ,
Jerry

[Shaun Fletcher]

Hello Jerry,

Please write to support@aerosoft.com regarding the issue your having regarding installing.

[jfriz]

Thank you Shaun.
Jerry

[kestas]

Hello Rob,

Have you tried the PMDG website they have a very extensive tutorial on the Queen of the Skies.
May help you if you check them over, they can be found here called, "Tutorial for proper and realistic operation of PMDG 747-400" and theres four of them.

Hello Fletcher i have a problem,i flying PMDG747_400_FSX_V2.10.0040 in Flight simulator x,and when i landing at runway,touchdown sound is unrealistic,and when i landing with default fsx boeing ,its all ok,why,can you help me???

[Shaun Fletcher]

Hello Kesta,

I dont think many people have made mention of that here.
You need to contact PMDG Support regarding this as we cant change it we only distribute it.

[JohnYorkUK]

I have just upgraded my system from Vista 32bit to Windows 7 64bit.

I use this system almost solely for Flight Sim.

However, when I try to install PMDG 747 I get 'Emulator detected ! Please deactivate virtual drive and emulation software'

Please can you help ? anyone ?

I am not aware I have any emulation or virtual drive ? I maybe wrong, I'm not computer-literate really. However when I click on 'Device and Printers', I see something called 'Beanbag Emulation Device' which I havent a clue about. Anyway, please help. I've contacted PMDg who said I should email Aerosoft as mine was an original CD copy . Have emailed support but still waiting.

Thank you

John

[jfriz]

I have just upgraded my system from Vista 32bit to Windows 7 64bit.

I use this system almost solely for Flight Sim.

However, when I try to install PMDG 747 I get 'Emulator detected ! Please deactivate virtual drive and emulation software'

Please can you help ? anyone ?

I am not aware I have any emulation or virtual drive ? I maybe wrong, I'm not computer-literate really. However when I click on 'Device and Printers', I see something called 'Beanbag Emulation Device' which I havent a clue about. Anyway, please help. I've contacted PMDg who said I should email Aerosoft as mine was an original CD copy . Have emailed support but still waiting.

Thank you

John

Hi John,
I went through the same drill,, like you. What you will have to do is get a new zip file from PMDG with a new plane. That is how I got mine working, they were very good about it. Hopefully, you will hear from them soon.
Cheers,
Jerry

[Mathijs Kok]

I have just upgraded my system from Vista 32bit to Windows 7 64bit.

I use this system almost solely for Flight Sim.

However, when I try to install PMDG 747 I get 'Emulator detected ! Please deactivate virtual drive and emulation software'

Please can you help ? anyone ?

I am not aware I have any emulation or virtual drive ? I maybe wrong, I'm not computer-literate really. However when I click on 'Device and Printers', I see something called 'Beanbag Emulation Device' which I havent a clue about. Anyway, please help. I've contacted PMDg who said I should email Aerosoft as mine was an original CD copy . Have emailed support but still waiting.

Thank you

John

First of all, I checked the Aerosoft support emails and I could not find any email. I really like to know when and to what email address this was send so we can check what has gone wrong. Unanswered emails are unacceptable.

On to your problem, it's a tricky one. Something has gone wrong when you updated to W7. There is a layer between your dvd drive and the OS that most likely should not be there. Problem is that we can't do a lot about that, it's a problem for Microsoft and the people who made the hardware you used. We understand however that this is not a nice answer. Checking on the Internet it seems there are a load of problems about that bean thing and nobody seems to know what to do. I suggest you just de-install it. I seriously doubt W7 needs it.

[JohnYorkUK]

thank you for your reply Mathijs. I only sent the email last night... I've copied it here.

I can't find a way of de-installing beanbag (if that is indeed the cause). I really don't know what to do.

Thanks

John



Sent:12 April 2010 22:36:28To: support@aerosoft.com

[font="""]Please can you help with my problem ... as I am not getting anywhere. My recent contact with PMDG below spells out my problem. [/font]
[font="Tahoma"][/font]
[font="Tahoma"]I am not aware of anything I have installed apart from Windows 7 and FSX. I do notice I have 'Beanbag Emulator' showing in my devices. No idea what that is or if it is relevent. [/font]
[font="Tahoma"][/font]
[font="Tahoma"]Please can you help, I am at a total loss. Thanks[/font]
[font="Tahoma"][/font]
[font="Tahoma"]John Elliott[/font]
[font="Tahoma"][/font]
[font="Tahoma"][/font]
[font="Tahoma"][/font]
[font="Tahoma"][/font]



[font="""]John,

First I've ever heard of this error message... We didn't make the CD version installer though, Aerosoft did. My guess though if I had to try is this - are you running any sort of CD drive emulation software such as Daemon Tools, Magic ISO etc? If you are, disable the virtual drives created by the utility and then try the installer again.

Ryan Maziarz
PMDG Technical Support [/font]
www.precisionmanuals.com 11/04/2010 10:04 - cheersta63@hotmail.Subject:Windows 7 Emulator ErrorI have just upgraded my system from Vista 32bit to Windows 7 64bit. When I try to reinstall 747X, I get "Emulator Detected.. Please disable emulator or virtual drive'.
Please can you advise ? Thank you
John

[Mathijs Kok]

Okay.... mmmm let me think.

I would try to copy the files from the DVD to a folder on your computer and try to run the installer from there.

[JohnYorkUK]

Tried that ... still get the same message.

When I upgraded to Windows 7, I used Microsoft Easy Transfer to back up my old data. I have not reinstalled these and just wonder if that has done something to my system. I don't know. I emailed Microsoft 4 days ago with no response as yet.

[JohnYorkUK]

Hello again Mathijs

I am still no further on with my problem. Despite asking PMDG for help or even a zip file, they (Paul Gollnick and Ryan Maziarz) keep referring me to yourselves as the manufacturer of the cd by emailing you at support@aerosoft.com. I sent a second email to that address a couple of days ago but, like my first, no response to that.

Am sorry to keep bugging you, but I have the original 747X disc, I've purchased the download of the 8i version and I can't use either of them.

I have spent a large amout of money on lots of Aerosoft products over the last year or so and I have spent ages reinstalling them without problem yet I can't fly my favourite aircraft.

Is there ANYTHING you can do ?

Thanks

John

[JohnYorkUK]

the latest reply from PMDG was ...


[font="""]John,

The CD version of the software is produced and distributed by Aerosoft. You will need to get in touch with them directly for help with the security module on the CD product. You can reach them at support@aerosoft.com

[/font]Regards

Paul Gollnick

[Shaun Fletcher]

Hello Paul,

Did you receive a reply from support@aerosoft.com yet.
Also did you Google the Emulation device you found on your computer to see what it is and if it can be disabled.

[JohnYorkUK]

Hi Shaun..

Sorry, the end of my last message was the most recent reply from Aerosoft. I have tried google and I cant find a solution. I think I simply need a zip file for the programme. Id settle for ANY solution to be able to get flying again.

Any help welcome

John

[Stewart]

John, I think the guys at Aerosoft will be able to help you a bit more if you list your complete computer specs for them. Personally I dont think your problem is being caused by the Beanbag thing. Beanbag is an infrared device. Basically, an infrared receiver for remote control. I cant see how that should affect installing the plane so my guess would be that it is something else.

[Snave]

John,
I think the Beanbag thing is a red herring. The emulation device the error message refers to is something like Daemon, or some other virtual drive device.

Do you have any virtual device DRIVES on the new system? ANYTHING that makes a hard drive look like a DVD or CD drive to the operating system?

If so, you may need to disable or remove that to enable the installation to proceed.

Other than that PMDG operaet a fingerprint license that is hardware specific, IIRC. If you've upgraded your hardware at the same time as switching to the new OS, then the MS transfer wizard may have ported over the old installation, or parts thereof, rendering the license invalid. You need to physically remove ALL traces of the old installation - including Registry entries, then re-install from scratch. It's not clear form your prior posts whether you have done this, or whether the installation was moved across as part of the transfer wizard.

[JohnYorkUK]

Thank you for your replies.. I envy your computer knowledge, I really do.

I wouldnt know about registries, I'm afraid. I originally uninstalled everything as per the PMDG website guide:

http://support.preci...nstall-fsx.aspx

so, I thought I had done everything I needed to.

I've never used Daemon or anything like that to my knowledge and I can't find reference to that on my system.

As for 'virtual device', all I can see when I look at my drives are C: D: (factory image, whatever that is) and E: the DVD drive.

I have added my pc details as you suggested. Thank you again

John

[JohnYorkUK]

Am still completely lost

[JohnYorkUK]

PMDG tell me it's to do with a security module on the cd and I have to come to Aerosoft.

I feel like a tennis ball, just getting batted around and it's really getting me down ... please can someone fix my problem?

I still cannot load the 747X cd and, therefore none of the 8i updates I purchased by download.

All my other numerous Aerosoft products are fine !

Thank you

John

[Shaun Fletcher]

Hello John,

Please write to support@aerosoft.com regarding this thread and I'll make sure it goes to the right person.

[JohnYorkUK]

Thank you Shaun, I will do that now. However, I have emailed twice previously with no reply. Many thanks.

John

[JohnYorkUK]

Had a reply a month ago saying they would send a new disc out but have not received anything. Have emailed again. Getting really def up now

John

[Shaun Fletcher]

Hello John,

Please can you send me a copy of the reply to shaunaerosoft@aol.com and I will remind them.
Also include your full postal address.

[omri kad]

hello there
i have a big problem in the installation of pmdg 747 on fsx
i have vista home and fsx,when i click on the "install pmdg 747" his trying to download and then
therse an error- "installation cannot cannot continue your registry does not shoe a valid
fsx installation location" i dont know what to do.........
PLEASE HELP ME! thank you.

[Shaun Fletcher]

Hello Omri,

Please make sure you have the required Service Packs installed for FSX.

[omri kad]

can you tell me where can i find them? and if i dont have... can i download it?
thank you!!!

[Snave]

can you tell me where can i find them? and if i dont have... can i download it?
thank you!!!

You don't know what version of FSX you have installed on your computer..? And you want to use the PMDG 747..? Are you sure that's wise?

As we know nothing about your system, your OS, your FSX version, and a lot of pirate copies don't make the correct Registry entries in the Windows Registry, you'll pardon our reticence to assist.

[omri kad]

hello
i bouhgt my simulator......... and im realy want to start flying this plane.......
i herd very good things about it , i boght deluxe version and i have acceleration
do you think its will be good that i download updates for that??
tank you!

[Snave]

hello
i bouhgt my simulator......... and im realy want to start flying this plane.......
i herd very good things about it , i boght deluxe version and i have acceleration
do you think its will be good that i download updates for that??
tank you!

There are no updates for FSX Acceleration. Have you now tried the Flight 1 Registry tool I referred you to in the duplicate thread? Perhaps it would be best to continue in your own topic rather than invading someone elses where your problem has nothing to do with what is being discussed here. Perhaps when you get there you can also answer the OTHER question about your system specification.

[omri kad]

so where should i ask? can they help me?

[jackmax]

Okay.... mmmm let me think.

I would try to copy the files from the DVD to a folder on your computer and try to run the installer from there.

hi iam having trouble installing 747-400x add on , just got it for xmas , have had fsx working for 2 years , when i click on install
i get message no disc inserted , please insert the original pmg 747-400x cd/ dvd . i can see files if i click brouse . any help would be great , thanks jack.

[Shamrock]

Hi!

Could you please assit me on this? PMDG is pointing fingers at your company blaming the installer licence you make on the CD's as invalid! I have owned a paid full version licence of "747-Queen of the Skies" (FSX) since 2009 and previously had no issues with the addon running on Vista. Now since doing a clean install of Windows 7, it is no longer able to install? I run FSX with acceleration and it says I have an emulation device or software in my system? Like others I find this very frustrasting to be honest and I feel like I am stuck in the middle. I have PMDG MD-11 (a download version ) and it installed and ran perfectly as did my PMDG 737-NG for FS9. I downloaded and installed Daemon and tried to disable what I could find. I just want to fly again but PMDG is giving me the runaround and I see where Ryan and Paul of PMDG are using cut and paste answers from last year? Nice!

Can you assist me please? Here is the last response I received from them:

Date: Wed, 6 Jul 2011 23:07:22 -0500
Subject: [05D-15A69E83-2639] Emulation device Error????????
From: SupportDesk@precisionmanuals.com
[font="""]
The error you are seeing is actually a problem with the CD installer file and Windows 7. The easiest solution I can offer you is to contact Aerfosoft, the publisher and distributor of the CD version of the product and they should be able to give you a workable solution to the issue.

I did see this occur on my own machine but I was able to install the file using the Compatability mode in Windows. You may want to try this first but if you continue to have trouble drop a note to Aerosoft at [/font][font="""]support@aerosoft.com[/font][font="""] and they should be able to get you up and running.[/font]


[font="""]Regards
Paul Gollnick
Manager Customer Support
Precision Manuals Development Group
[/font][font="""]www.precisionmanuals.com[/font]

[Shaun Fletcher]

Hello Shamrock,

If you haven't already done so then you need to write to support@aerosoft.com regarding this.

[Shamrock]

Hello Shamrock,

If you haven't already done so then you need to write to support@aerosoft.com regarding this.

Hi Shawn,

Thank you for responding. I have already emailed support (earlier this week) so hopefully I will get an answer back soon?

Shamrock

[the6ayar]

Hi, My PMDG B747-400X was installed succefully, but my 747's exterior design is all transparent, this looks like a disaster in the textures.

PLz help

[Shaun Fletcher]

Hi, My PMDG B747-400X was installed succefully, but my 747's exterior design is all transparent, this looks like a disaster in the textures.

PLz help

Please un-install SP2/Acceleration from FSX and then Re-install SP2/Acceleration. A corrupted SP2 installation is being known to cause these types of graphics issue.