AES fatal error when pushback is requested

[wingchop 0]

 

Just got AES and I also have mega airport Lisbon with Aresosof airbus 320

Every time I call for pushback and press F1 or F2 key (turn nose left or right) fatal error comes up and FSX restarts.

This happens with all aircraft, I used AESHELP to configure aircraft (with default setting and tried manual adjustments) but can’t figure out what to do.

If I skip AES pushback and use FSX (SHIFT-P) it works fine, no problem.

Any suggestions would be appreciated.

 

[Jonas S. 466]

Hello,

could you go to "eventvwr.exe" and copy and paste the error message when you get that error again?

Jonas

[OPabst 2091]

Which AES Version did you have installed? If it is not 2.38, check this first.

 

[wingchop 0]

Thanks for your response, I'm using the 2.38 version just got it last week

here is the event viewer log

 

Log Name:      Application
Source:        Application Error
Date:          7/17/2015 10:05:34 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      office
Description:
Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14
Faulting module name: API.DLL, version: 10.0.61637.0, time stamp: 0x46fadb58
Exception code: 0xc0000005
Fault offset: 0x0003e639
Faulting process id: 0x119c
Faulting application start time: 0x01d0c0fcafb6d515
Faulting application path: F:\FSX\fsx.exe
Faulting module path: F:\FSX\API.DLL
Report Id: 7922a911-2cf1-11e5-8300-74d435589f03
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-18T02:05:34.000000000Z" />
    <EventRecordID>30660</EventRecordID>
    <Channel>Application</Channel>
    <Computer>office</Computer>
    <Security />
  </System>
  <EventData>
    <Data>fsx.exe</Data>
    <Data>10.0.61637.0</Data>
    <Data>46fadb14</Data>
    <Data>API.DLL</Data>
    <Data>10.0.61637.0</Data>
    <Data>46fadb58</Data>
    <Data>c0000005</Data>
    <Data>0003e639</Data>
    <Data>119c</Data>
    <Data>01d0c0fcafb6d515</Data>
    <Data>F:\FSX\fsx.exe</Data>
    <Data>F:\FSX\API.DLL</Data>
    <Data>7922a911-2cf1-11e5-8300-74d435589f03</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

 

[wingchop 0]

After a long search found the problem here http://forum.aerosoft.com/index.php?/topic/58065-f1-key-causes-fsx-to-close/

I would move the AES box to my second or third monitor and it would stop working  after pushback.

If I keep it in the same monitor running FSX there is no issues.