Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 8, 2015 Aerosoft Share Posted May 8, 2015 It’s Friday 17:44, I got glass of wine, Paul Weller with the Style Council on the stereo (yes I am that old) and I like to share a few thoughts. See it has been a bit of a difficult few weeks for the bus… Service Pack 3 was not our best. There are reasons for that but they are not important for you. You do not want to hear our excuses but want the code to be stable and usable. But fact is that I had to pressure the developers because we needed to make new DVD’s. If you are not able to provide a steady supply to the shops they stop stocking your product. And yes, boxed sales are still very important, I can take you to major stores in many European countries where they have 20 or more FSX add-ons on the shelve. So we ended up with an SP3 that worked on our systems but caused issues on many of our customers systems. So as we normally do we started to release Hot Fixes. Those fixed issues but caused new problems, often because they needed to be unzipped instead of being ‘installed’. None of the issues were massive (no crash to desktop stuff) but I understand they are annoying. All of this was made worse because we added the Connected Flight Deck that was really intended as tech demo but was seen (also by our marketing) as a ‘feature’. It was never intended as a new sellable aspect of the bus. So we ended up with a busy forum and a lot of annoyed people. Time for me as the project manager to step in and ‘solve the issues’. I was late in doing so as I was juggling many projects and simply did not see the issues in time. But this week all the parties involved did a good job. The developers were able to stabilize the code, our testers and friends assisted and on the forum we worked hard to separate big issues from small stuff. If you check you will see almost all issues got the [solved] tag. Still stuff to do, but compared to 2 weeks ago it’s a lot better. The tone is a lot better as well and for me that is majorly important. We can explain bugs to customer who listens and we solve bugs a hell of a lot faster if we get good feedback from customers. With three sims (FSX:SP2, FSX:SE, P3D V2) and a bazillion different configurations things are very complex. There is no way you can release something and walk away. This is 2015 and any complex project is a process where the customer has a role. But we need close the smaller busses because we need our people on the A330. We’ll circle back to the A318...A321 but updates do not bring in the money we need to keep our developers working. And believe me, we are talking serious money for project like this. The days when you could do an airliner for a few hundred thousand Euro are long gone. That’s why I am simply asking you about the issues that annoy you. The issues that you notice every flight. Do not ask for complex wind prediction, wing flex etc. That’s just not going to happen right now. Just tell us the small stuff that bugs you. If you got an issue that is not mentioned on the forums at all we’ll not work on it. If you got an issue that we can’t recreate, we are not going to send resources on wild goose chases. So be reasonable. Tell me things you think we can fix/add in a matter of weeks. No promises but as always, we'll listen and reply. Now it’s 18:20, my glass is empty and Spotify decided that I needed Elvis Costello (I told you I was that age). Talk to us, be nice. Link to comment Share on other sites More sharing options...
Cheyenne Chief Pilot 829 Posted May 8, 2015 Share Posted May 8, 2015 (...) we needed to make new DVD’s. (...) the Connected Flight Deck (...) was never intended as a new sellable aspect of the bus. (...) Any particular reason why AS didn't use the old DVD version/v1.21d for making the additional disks? Would have been a pretty good safety shot (with hindsight ...), and I am rather sure people will have to update a DVD v1.3 as well sooner or later. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 8, 2015 Author Aerosoft Share Posted May 8, 2015 Any particular reason why AS didn't use the old DVD version/v1.21d for making the additional disks? Would have been a pretty good safety shot (with hindsight ...), and I am rather sure people will have to update a DVD v1.3 as well sooner or later. Yes, the issue is that retailers hate it when the customers buy a boxed copy and then have to download the COMPLETE product again as an update. I fully understand that as it sucks. It makes buying stuff in box a bit of a joke. But it is often the only way to avoid major problems. I saw today that PMDG used the same thing and I saw the same customers being upset. Spotify now plays the Cure. I really need to update my playlists... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 8, 2015 Author Aerosoft Share Posted May 8, 2015 Ultravox now... Vienna... Time to shut this system down before spotify digs deep and find that I actually like Abba. Link to comment Share on other sites More sharing options...
Niclas.J 2 Posted May 8, 2015 Share Posted May 8, 2015 I like the song Homebreakers,and yes I'm that old too. Have a nice weekend. /Niclas Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 8, 2015 Author Aerosoft Share Posted May 8, 2015 Homebreakers.... His voice is absolutely on top there. Of course Our Favorite Shop is the best he ever done. See how clever I try to drag attention from our less than perfect SP3 here? Thanks! Link to comment Share on other sites More sharing options...
A321S 1 Posted May 8, 2015 Share Posted May 8, 2015 Mathijs, I think it may have been asked for before but ACT's would be a very nice addition to the 'Buses. Even if it is only for the A321 (with 93.5 tonne MTOW) where they seem to be used most. UK charter airlines, BA and at least AY in Europe now rely on the A321's ACT's and in the USA the A321 is seemingly becoming the machine of choice on Transcon's. I have had to add fuel inflight on some legs in the A321 when I have been running longer sectors eg. UK to Egypt, Cape Verde, Banjul and some of BA's longer mid-haul sectors. I'm sure also that Americans would appreciate the modelling of ACT's so they can fly Transcon's without the worry of running out of fuel. If it isn't too much work, it would be a very nice feature to add. Many thanks, Steve Link to comment Share on other sites More sharing options...
bbarreiros 3 Posted May 8, 2015 Share Posted May 8, 2015 Mathijs, Nice post. Its very nice the Aerosoft team iteracts with customers for the benefict of all. Keep up the good work. All the best, Bruno Link to comment Share on other sites More sharing options...
Hirthflieger2 9 Posted May 8, 2015 Share Posted May 8, 2015 Well, I guess one annoying bathing is definitely the reset of fuel prediction page. Next one are many little sound bugs and noticeable loops of sound files. And it would be very nice when we could get a possibility to calculate the flex temperature for takeoff. Unfortunately Topcat gives us quit different values then the MCDU. Link to comment Share on other sites More sharing options...
Phil Reynolds 13 Posted May 8, 2015 Share Posted May 8, 2015 Better coding for holds, this is one area that really needs attention, as it is used often in online flights, but currently cannot be trusted to work as expected. Phil Link to comment Share on other sites More sharing options...
bbarreiros 3 Posted May 8, 2015 Share Posted May 8, 2015 Well, I guess one annoying bathing is definitely the reset of fuel prediction page. Next one are many little sound bugs and noticeable loops of sound files. And it would be very nice when we could get a possibility to calculate the flex temperature for takeoff. Unfortunately Topcat gives us quit different values then the MCDU. I agree that FUEL page is quite important to have. In regards to T/O calculations I was not aware of that TOPCAT application but will have a look. To get a more accurate computation you need the specific RTOWs from the company for the specific rwy and intersection. The other way around is using the conservative tables from FCOM-PERF-TOF which i assume this app uses that. Link to comment Share on other sites More sharing options...
blackbird971 199 Posted May 8, 2015 Share Posted May 8, 2015 Hey Mathijs and crew ! I don't like bringin' down people or a much very well work done under pressure or not (especially when I know that under pressure or not I couldn't do better then the team), I saw that on the CFD when switching commands, the airplane reposition itself to the other person's point of view of the aircraft, Sometimes it even does seem right as to a fact that: _If for him he landed on the runway correctly for me he's still in the air or landed earlier/later then him on not necessarily on the runway. I might not have read the manual as intensely as I hoped but can I correctly assume that it's a bug from our different FSX's ? or a Am I wrong. -Further more, something that really interest me is: "let's take the A330 for example", how do you guys do a wide survey as to what might or might not interest the buyers, on what other criteria is based your choices and finally how do you decide what is best or not for the product and the buyers (in other words, sometimes compromising on thing over an other) ? (I know it's a bit of topic but hey ! when you got a chance, you take it). I'm not trying to find out infos on what you guys decided on the A330 and you can take other projects as example if it's easier, I'm just curious and I'm not judging your ways of thinking since I love all your products and bought all of those that interested me ! Cheers, and good drinking ! PS: I myself prefer a 1976 Bordeau (the exact name of the bottle is escaping me right now) Link to comment Share on other sites More sharing options...
fanblade 11 Posted May 9, 2015 Share Posted May 9, 2015 Thanks Team, Much appreciate the honesty re SP3, Love to see the performance back to where it was...since SP3 for me performance in the sim has gone down a bit whether that is due to CTD feature being added I do not know...and I appreciate this is my system...but you never know if one of the fixes effected other parts.. Anyway keep up the good work it is very much appreciated! All the best Mark Link to comment Share on other sites More sharing options...
Guest Posted May 9, 2015 Share Posted May 9, 2015 Top of descent point with IAE models seem a bit late to me... Thanks for all your efforts. Miquel. Link to comment Share on other sites More sharing options...
acra24 83 Posted May 9, 2015 Share Posted May 9, 2015 I second Phil's comments; Better hold functionality please. Oh, and if you remember Paul Weller, "I'm going underground." Thanks Andrew Link to comment Share on other sites More sharing options...
AVFC 9 Posted May 9, 2015 Share Posted May 9, 2015 That's why I am simply asking you about the issues that annoy you. The isses that you notice every flight. The standard FSX push-back version is not working, it would be cool if the Aerosoft Airbus AXXX push-back version was available without using the checklist option... Link to comment Share on other sites More sharing options...
S_D 40 Posted May 9, 2015 Share Posted May 9, 2015 A fair and reflective post, thanks Mathijs. From one project manager to another, I think the thing that is killing immersion a little for me is the sound issues (I'm not a 'good' enough pilot to notice what else is 'wrong'). Particularly, from the thread I originally started here: http://forum.aerosoft.com/index.php?/topic/89495-some-thoughts-problems-with-new-tss-sound-set-on-120/ My thread was referenced again in here: http://forum.aerosoft.com/index.php?/topic/94095-iae-spool-sound/ I'm referring in particular to the APU spool sound. In the second thread you said no changes are planned for sound. I get that. That's fine and reasonable as it would be difficult and problematic to changes the sounds at this late stage. Clearly the APU sound is based on a real sample, so can I simply ask that you either: a ) Tweak the time taken for the APU to spool so it matches the spool sound, (preferable), or: b ) alternatively just: i) start the sound file 2 or 3 seconds later or ii) insert a 2 or 3 second 'silence' at the start of the sound file to mimic the above. Whatever is simplest really to stop this immersion killing bug. Another forumite mentioned a similar spool loop issue with the main engines. I have to say I haven't noticed that, but that's not to say it doesn't exist and could be fixed in a similar way. Thanks again! Simon Link to comment Share on other sites More sharing options...
GeoffB 2 Posted May 10, 2015 Share Posted May 10, 2015 Mathijs, I've bought many Aerosoft products in the past but his one has been a real disappointment. After 3 major updates and 5 hotfixes my version still doesn't do what it should. I'd be grateful if you read through my posting at http://forum.aerosoft.com/index.php?/topic/90633-speed-in-climb-thrust/ to get an understanding of the issue I'm experiencing. Thanks Geoff Link to comment Share on other sites More sharing options...
iPetroSS 542 Posted May 11, 2015 Share Posted May 11, 2015 Mathijs, first of all this is a very professional and real confession. SP3 indeed may have not been a 'successful' one so far, yet its not the end of the world. I don't know if you agree on this, but development involves risks like e.g. adding features, improving things. Maybe I take things lightly, but I am sure that a possible future SP4 will have the existing issues sorted out. Link to comment Share on other sites More sharing options...
BadPilot1966 14 Posted May 11, 2015 Share Posted May 11, 2015 Matthijs, I just discovered this post after asking for a release date for a new Airbus SP, so sorry about that... You're writing about the sometimes "harsh tone" in the forums and this is something I also recognized. I think it's a result of misunderstanding about Aerosoft's software development on customers side. I came to this conclusion when I got a little harsh comment after asking about the Twin Otter beeing tested with P3D 2.5 some weeks ago. I'm pretty sure, that a lot of us customers are not aware of the time pressure and limited development capacities of relatively small software companies like Aerosoft. And you're writing about hundrets of thousands of Euros development costs - this is really impressive! Honestly - and I should not write this as a customer- :-) It beggars believe for me, that it's possible to make projects like the AS Airbus or PMDG-AddOns profitable for the price they are finally sold. We're talking about nearly professional flightsim software, sold for between 40 or 60 €! A very old friend of mine is working as a pilot at Air Berlin. I showed him the manuals and tutorials of the AS Airbus and he and a fellow pilot couldn't believe, how detailed and correct everything is described and simulated. So, maybe we shouldn't forget, that it's a big privilege to simulate professional airliner flying for a really affordable amount of money. And maybe Aerosoft should sometimes tell all us "dedicated followers of fashion simming" (here's my song...) a little more about the difficulties in producing such wonderful flightsim software.. Link to comment Share on other sites More sharing options...
gkertesz 1 Posted May 13, 2015 Share Posted May 13, 2015 Sorry for mentioning this again, I've read all the topics in connection with this (because I'm missing it a lot), I know your decision about the question, but I must say just a few words to improve developement: So in my opinion, if this aircraft once will have the ability to undock and relocate the PFD, ND, and ECAMs, it would be the very best aircraft add-on in the whole history of FSX. From the point of view of features. Stable operation and co-operation with other add-ons is also required. So just keep up good work, I'll be patient and wait for it! Link to comment Share on other sites More sharing options...
matty260191 23 Posted May 13, 2015 Share Posted May 13, 2015 I just hope you allow wind input into the MCDU maybe after you do it in the 330. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 13, 2015 Author Aerosoft Share Posted May 13, 2015 Sorry for mentioning this again, I've read all the topics in connection with this (because I'm missing it a lot), I know your decision about the question, but I must say just a few words to improve developement: So in my opinion, if this aircraft once will have the ability to undock and relocate the PFD, ND, and ECAMs, it would be the very best aircraft add-on in the whole history of FSX. From the point of view of features. Stable operation and co-operation with other add-ons is also required. So just keep up good work, I'll be patient and wait for it! What's the problem with undocking? Link to comment Share on other sites More sharing options...
gardan 4 Posted May 13, 2015 Share Posted May 13, 2015 Hi Mathijs Kok Congratulations for your post of 8 may A fan of a319 Michel Link to comment Share on other sites More sharing options...
gkertesz 1 Posted May 13, 2015 Share Posted May 13, 2015 I want to use it like a home cockpit. I have a bigger screen only for the cockpit view without any displays, knobs etc, just the outside view through the windscreen. And I have a smaller one for the displays. PFD, ND, ECAMs. None of the views you've posted are undockable and moveable except for the MCDU window. (Shift+2 by default) If I want to build a home cockpit using this product I'll need to have these displays moved to the secondary monitor. For short term I need exactly what the other guys write in the following two topics (and I'm facing with the same errors while trying): http://forum.aerosoft.com/index.php?/topic/94757-can-i-undock-a-seperate-pfd-or-nd-view-for-a-different-monitor/ http://forum.aerosoft.com/index.php?/topic/94922-relocatable-pfd-nd-ecams-developers-final-opinion-requested/ Am I wrong by the way? I mean do I see something wrong? Do you have any alternatives to make this work somehow? Link to comment Share on other sites More sharing options...
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