Robert S 75 Posted February 26, 2015 Share Posted February 26, 2015 Hi all, So I do not think I am alone here, but checking to be sure it is not just me. No matter what computer I am on, or from what location, I cannot add Downloadable products from the Aerosoft store to my cart (tried US as well as UK stores for example). But here is the weird thing: I can add Boxed product just fine, - it is only downloadable product. I get an HTTP 500 error. Again, from different PCs, from my home, or office, using different ISPs, etc. So who can I engage to examine this further? I remember having this issue before, but I thought at the time it might have been just my home PC acting peculiar... Any ideas? I know Gen Discussion is not a support forum, but is anyone else having this issue? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted February 27, 2015 Deputy Sheriffs Share Posted February 27, 2015 Likely a browser settings issue. Contact support@aerosoft.com with details about your browser and products you're trying to buy. Link to comment Share on other sites More sharing options...
Robert S 75 Posted February 27, 2015 Author Share Posted February 27, 2015 Hm, it might be, but then again why would I be able to add Boxed products to the cart and not Downloadable I wonder...? And as I said, two different PCs, two different versions of IE Explorer... But in any case! I will contact support... Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted February 27, 2015 Aerosoft Share Posted February 27, 2015 They will sort this out for you! Jonas Link to comment Share on other sites More sharing options...
Emi 5161 Posted February 27, 2015 Share Posted February 27, 2015 Hm, it might be, but then again why would I be able to add Boxed products to the cart and not Downloadable I wonder...? And as I said, two different PCs, two different versions of IE Explorer... But in any case! I will contact support... The boxshop uses a completly different system than the downloadshop, that's why you may encounter an issue in one, but not in the other. Link to comment Share on other sites More sharing options...
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