Mathijs Kok

Talk to the management? Here's your chance...

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ArtMan    8

I was wondering how the relation/communication is between Dovetail (FSW) and Aerosoft at this moment.
 

I remembered that Mathijs wrote somewhere that Dovetail visit Aerosoft once with a delegation. But after that? In my opinion FSW gets some more potentional. 

 

Just curious ...

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Mathijs Kok    22715
7 hours ago, nkth said:

Dear Aerosoft,

I purchased one NavDataPro Cycle in march 2017. I tried to activate it on the 24.07.2017. The key was/is shown as expired for a download of the 1603 cycle. I also had started a supportticket, but the issue wasn't resolved. So I wrote an email to info@aerosoft.de on 31.07.2017. I also ask for a refund, but got nothing so far. I was told to wait for the 07.08., when the IT specialist is back at the office. I got no answer. So 8,99€ for nothing? 

 

No sir, I'll make sure this gets handled in some way this week.

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Mathijs Kok    22715
4 hours ago, ArtMan said:

I was wondering how the relation/communication is between Dovetail (FSW) and Aerosoft at this moment.
 

I remembered that Mathijs wrote somewhere that Dovetail visit Aerosoft once with a delegation. But after that? In my opinion FSW gets some more potentional. 

 

Just curious ...

 

Relation is okay, but until FSW come out of 'early access' and is really released with an SDK we have decided not to make any add-ons for it. Chances of things being changed (hopefully to be honest) are just too large and these changes could make add-ons fully incompatible.

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rlambert93    0

Any news from i.d.s innovative development studios about the Newcastle scenery. There not replying to messages now and no updates for a long time on a airport that there said was almost complete and ready to be realised.

 

many thanks

Rob Lambert

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philippe    0

Hi Aerosoft!

 

First and foremost - a huge thank you for all the years of amazing products and client support - you guys really outshine most of the competition, and I always feel appreciated as a customer when purchasing your products and liaising with you in the forums for tech support.  

Here is my question:

 

A few years ago, there was a brief post mentioning of the possibility that Aerosoft would publish a beginner to intermediate aircraft for those of us who do not have the deep technical know-how, or quite frankly the time to invest in learning every single detail on how to use the FMC, cold start, etc etc... something along the lines of QualityWings I guess (so-called 'lite' panels)...  Seeing on the really positive review of the Airbus series and now the recently released CRJ, are there any plans for the other silent majority of us casual fliers?  I could see how releasing the complicated versions would make it easier to "dumb it down" (sorry for the lack of a better term)... plus it would also gradually introduce the more complicated stuff on how to cold start, using the APU, using a limited FMC, etc...  I also think I remember reading that the market research team had demonstrated the commercial viability of such a product (I can see a couple of VA's would love to have that for their beginner pilots to invest in)...

 

Cheers!

 

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Mathijs Kok    22715

To be honest, I do think the Airbus line of products is very much what you are looking for. With the semi automated checklists and semi conscious co-pilot it really is not hard to fly the busses while still stay pretty realistic.

 

We would love to release something less complex to be honest. There IS a market for that for sure. but we would be slaughtered on the interwebs because so many people feel that anything below what they call a 'study simulator' (still no idea what that means to be honest) is a disgrace for Aerosoft to release. If they would only know the difference between what sells and what does not sell. If I tell them the simpler products outsell the more complex ones that get all the attention on the websites they would call us crazy.

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Mathijs Kok    22715
2 hours ago, rlambert93 said:

Any news from i.d.s innovative development studios about the Newcastle scenery. There not replying to messages now and no updates for a long time on a airport that there said was almost complete and ready to be realised.

 

We know and we are sorry, it simply is not ready for release. We are waiting, just as you are, for the files.

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darem    101
vor 28 Minuten, Mathijs Kok sagte:

We would love to release something less complex to be honest. There IS a market for that for sure. but we would be slaughtered on the interwebs because so many people feel that anything below what they call a 'study simulator' (still no idea what that means to be honest) is a disgrace for Aerosoft to release. If they would only know the difference between what sells and what does not sell. If I tell them the simpler products outsell the more complex ones that get all the attention on the websites they would call us crazy.

 

I second that. I would really, really like fabulous looking planes of all kinds (from GA to heavy metal) with the visual quality of the busses or the CRJ, but they must be able to be ctrl+e-'d to start and flown with an FSX flightplan and the inbuilt GPS. Screw load tables, handprogrammed FMS and startup procedures that take more than 20 seconds, and give me a passenger cabin instead. I want to dream, not to study :-).

 

Just FYI: I bought the CRJ, but will not fly it before I can load a premade flight plan. I hate typing on a virtual monitor in a virtual airplane.

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philippe    0
34 minutes ago, Mathijs Kok said:

To be honest, I do think the Airbus line of products is very much what you are looking for. With the semi automated checklists and semi conscious co-pilot it really is not hard to fly the busses while still stay pretty realistic.

 

We would love to release something less complex to be honest. There IS a market for that for sure. but we would be slaughtered on the interwebs because so many people feel that anything below what they call a 'study simulator' (still no idea what that means to be honest) is a disgrace for Aerosoft to release. If they would only know the difference between what sells and what does not sell. If I tell them the simpler products outsell the more complex ones that get all the attention on the websites they would call us crazy.

Oh I can clearly understand the haters will always hate, and that the so-called purists will always make the most noise.  Perhaps it is a question of how the product is presented, or a question of perhaps putting different difficulty versions (i.e. from lite to full blown)... all this to say, I hope that you guys do invest in that product line - I'll even publicly defend it (for what it is worth).

 

I'll look into the Airbus series, but I keep reading that there is heavy reading before using the aircraft to understand how it is used.

 

Thanks for the reply!

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k307309    0

@Mathijs Kok

 

I wanted to delete my old account here and requested the german support 6 weeks ago to do this. Posts could remain, but my profile should be deleted. The result is that my account still exists (including name), I can log in but can't do anything (no PM, no Posts, nothing). That's the cause for this second account...

 

Other Accounts have been deleted this year, are named as "guest" an you can't see any information about these accounts, because they have no link to the profile. The posts still remain of course. This is exactly that what I want for my old account. What is the sense for the owner of an an account that still exists but the owner can't do anything? Ok, if you ban someone (a spammer) it makes sense. But why should I only ban myself instead of delete the account?

 

I asked several times why my account hasn't been deleted and got severals answers:

1. "the account will be deactivated and deletet after 2 weeks of no usage" (translated from german: "der Account wird deaktiviert und bei 2 Wochen nicht nutzen gelöscht") -> waited more than 2 weeks, didn't login, removed the account from Tapatalk

2. hint that post will not be deleted -> if ok for me

3. next time I asked I got this answer: "this is not possible because of data privacy/security given by the EU". I asked several times which EU Law prevents Aerosoft from deleting my account. No answer until now (there is the General Data Protection Regulation  (https://en.wikipedia.org/wiki/General_Data_Protection_Regulation) but this doesn't prevent Aerosoft from deleting an account)

4. the next answer was that I accepted this with the registration terms. Take a look at the screen below, there isn't anything. For my question where I can take a look at it I also got no answer so far.

I sent the last mail again. This was nearly 2 weeks ago, no answer so far.

 

Please PM me for discussing the further proceeding.

 

 

aerosoft.PNG

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Mathijs Kok    22715

Technically it is impossible to remove your account while keeping your posts in the database. Removing your posts would also remove some of the replies other people might have given. Something we of course rather not do (but will do when we are forced to).

 

So there is no easy answer (I am sorry you have been given possibly incorrect answers) and we de-activated your account (meaning the password is no longer on our database and we can't contact you using it's information). I am not sure why you wanted the account fully removed but I can assume it is to avoid your information being shared where it should not. That has been achieved. If you want I can fully remove your existence from our servers, but this will remove all your posts as well. 

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k307309    0

@Mathijs Kok

I can log in with my old account, but I can't do anything that makes sense. For example I got a PM today and I can't answer...

 

The best solution for all would be that my account will be shown as a guest account like these:

 

I think it would better for all if my posts remain, but the current situation is not satisfying for me. If this is not possible it would be ok for me if all of my posts will be deleted.

My old account is this one:

http://forum.aerosoft.com/index.php?/profile/105258-xp-flieger/

The support ticket was #210759. If you need the mail adress to verify that this is my account, PM me or sent me an mail to the adress assigned to the ticket (I don't want to mention it public).

 

Thanks fo appreciation!

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Mathijs Kok    22715

The guest group is identical to a not registered user, those now do not have any posting or downloading options, so you would not be able to reply to a PM anymore. Again the only thing I can offer is to remove your account and all the content.

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Kai-Uwe    33

hello Mathijs and Winfried,

 

I would be glad about a clear statement that the new Pro-Line of AddOns for P3Dv4 is dedicated for all P3D-users (incl. academic)  (or isn't it?) and not only for pro-users. I believe that academic users are as welcome like the pro-users to LM. I'm afraid the thread about these upcoming pro-Versions of addons is formulated mistakable or do I understand it right that only users owning a P3Dv4- Pro-version are eligble using these new productline for P3Dv4?

 

mfg Kai

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Mathijs Kok    22715

Why not ask that in that the thread where it was discussed?

 

And I do believe my statement was pretty clear, it is for all users, there are just two different licenses. One for regular customers like you and one for professional customers who use the product commercially.

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Kai-Uwe    33

Sorry for posting here, Mathijs.

 

No, your staement is not clear;at least for me; otherwise I wouldn't have asked. For me as a regular customer, with a P3D academic license, is it possible and allowed to use a professional version of an addon (which offers maybe more features)? Because you're speaking of two licenses of the same addon. Or simply asked: will there exist two versions ( a lite one with less features and a full featured version) of the same addon for V4 and I can decide which one I want to buy/use ? Maybe I'm a little bit stupid today, that's why I askB)!

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Mathijs Kok    22715

It is exactly the same software, just with two different users licenses. I am afraid I do not know how to explain that any more clear.

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wdiekmann    106
On 16.8.2017 at 18:55, Kai-Uwe sagte:

hello Mathijs and Winfried,

 

I would be glad about a clear statement that the new Pro-Line of AddOns for P3Dv4 is dedicated for all P3D-users (incl. academic)  (or isn't it?) and not only for pro-users. I believe that academic users are as welcome like the pro-users to LM. I'm afraid the thread about these upcoming pro-Versions of addons is formulated mistakable or do I understand it right that only users owning a P3Dv4- Pro-version are eligble using these new productline for P3Dv4?

 

mfg Kai

 

Hi Kai,

 

P3D is officially a professional flight simulator. That's why we call our P3D-V4 products now "professional". There is no limitation in usage for the privat customer. Commercial users still would need a commercial license to run the products in commercial simulators, etc.
If there will be an update price for the P3D V4 version or not is the decision of the respective developer or developer-team and not our decision.
We are trying to get as much products as possible compatible to V4 but because of the large number of products it may take some time. We can't test every update so please don't be afraid if there are bugs at the release.
 

Kind regards

Winfried

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OPabst    1533
vor 4 Stunden , wdiekmann sagte:

 

If there will be an update price for the P3D V4 version or not is the decision of the respective developer or developer-team and not our decision.
 

... and Aerosoft is happy to sell the products, as this is the money they are pay from at the end of the Month.

The developer, as long as he has no sponsor (Papa,Mama or so), must pay his bills too. This will be impossible, if you work weeks to make the product compatible for a new plattform, optimize the code for the needs of the new simulator engine, add new feature and so on and everybody gets it as a gift for free. We don't talk about bugfixing here, as long as the P3D V4 is not defined as a full repayed Bugfix of V3 ;)

Software is not building it self, there are humans behind, which spend time and knowhow into it, this needs a refund (payment) as every person request for the job they do. 

Everybody can use the addons he has payed for on that plattform they was developted and selled. When he change the plattform (by paying the full price for in many parts the same code btw) must expect, that addons needs invest to follow the changes and need to be updated for the new parts with a small fee. 

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Kai-Uwe    33

Thanks for your answers.

Just for clarification: of course I want developers to be paid for their hard work; in my own workinglife I "prefer" this too. I'm not a fan of "Geiz ist geil". I just asked to understand the terminology of "professional", not to save money.

 

mfg Kai

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cyclone1    3

Mathijs thank you for this invitation to talk to management as I have run into a dead end wall, per Tom's response "There is nothing we can do". I have been a long term fan of Areosoft and the wonderful products you guys put out and would like to continue my support for your company. The other day I made contact with your company regarding purchases made at the Sim Planet who is now out of business.I am in the process of building a new simulator in P3Dv4 from FSX. Anyway all of the products from Areosoft purchased at that store are dead in the water to me, no store, no access to upgrades or new installers thus I am dead in the water with several products purchased from an authorized vendor per Areosoft. I made contact with your company and was told there is nothing a large company such as yours can do for me, I find that hard to swallow as other vendors have bent over backwards to take care of their customers who purchased from Sim Planet. I understand about being charged to upgade to P3DV4 and have no problem with that at all in fact just upgraded Frankfurt Mega Airport. What I have been told is that sorry we can do nothing, I am not asking for anything free, I have bought and paid for the products I now need support for. The following shows the request and response: please help.

Douglas Campbell <ultraclassic826@gmail.com>

14 Aug (13 days ago)
cleardot.gif
 
cleardot.gif
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to Aerosoft
cleardot.gif
 
 
 
 
 
Thanks For Your Support, im just a customer who did pay for your products i am not asking for something free just support, apparently that is to much . I will post to the community perhaps fellow simmers can help. I have just had a change of attitude for a company my hard erned money supported; ashame.
Respectfully
cleardot.gif
 
 
On Aug 14, 2017 5:14 AM, "Tom Weigandt (Aerosoft - Customer Services)" <support@aerosoft.zendesk.com> wrote:
#Please reply above this line - Antworten Sie über dieser Linie#

Your request (#216785) has been updated. Reply to this email or click the link below:
http://aerosoft.zendesk.com/hc/requests/216785
 

Tom Weigan

Tom Weigandt (Aerosoft - Support Service)

Aug 14, 11:13 CEST

Dear Sir, I asked my colleague Mister Boulegue and he said that we can't help you out here. I am very sorry, was not my decision.

KIndest regards, Tom Weigandt

 

 

Douglas Ca

Douglas Campbell

Aug 13, 22:47 CEST

Dear Sirs I am trying to get some support from Areosoft for the following products purchased from "Sim Planet". Other developers have stated to me the owner of this store has been jailed and will not return leaving me and developers high and dry!
My Areosoft products purchased are;

order 008616
Aerosoft - Bronco X
Aerosoft - Beaver X

AEROSOFT - F-16 Fighting Falcon X F-16
AEROSOFT - Huey X Serial Information
order 006416
I have switched to P3dv4 and am rebuilding my sim any help will be much appreciated as I have no store, "Sim Planet" for new installers or updates.0 I know these may not be p3dv4 ready and I understand that just looking for help from the developer now and in the future! Love your products, luckily I bought others at different online vendors, Sim Market and Flightsimstore.
Respectfully,
Doug C
ultraclassic826@gmail.com

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Mathijs Kok    22715

As we explained sir, we simply can't be held responsible for the failure of another shop.  See when we sell products from external developers  we 'buy' the serials from them, so when we would offer replacement products to you it would actually mean we would be paying for them. Not only in the handling, ftp etc but also in money going to the developers. I am really sorry, but you can't expect Aerosoft to pay that.

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