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Known issues / FAQ


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#1 Mathijs Kok

Mathijs Kok

    Aerosoft Forum Administrator

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Posted 24 May 2011 - 12:05

Q: My PC crashes on startup.
A: Most likely this is because the Direct X setup on your system is not fully up to date. You can find the updates here.
 
Q: I get a crash when a mission ends
A: Reduce the number of passengers (known issue being worked on)
 
Q:
Can we see the manual before we buy?
A: Sure! They are also listed from the product pages btw.
Attached File  Manual.pdf   6.83MB   999 Number of downloads
Attached File  Tube-map.pdf   378.35K   368 Number of downloads
 
Q: Do you need to be connected to the Internet to use this game?
A: No, you just need to activate the game via the Internet so the PC needs to be connected to the internet when it is installed. There are options to do this by email of course.
 
Q: So it is protected?
A: Yes, these days you have to protect your copyrights this way, even though we thoroughly hate doing so. But the protection is not very intrusive. You can install this on all your own PC's (as long as you fully own them) and if you run out of registrations (after 3 installs) a simple email to support@aerosoft.com will sort that out. We will always make sure that legit customers can use the software. We have been using this system for a while now and with tens of thousands of sales and as far we know there is not a single customer that is blocked. A record we intend to keep like that. If you can not live with these protection schemes we are sorry not to be able to have you as a customer.
 
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On behalf of Aerosoft and with kind regards, Mathijs Kok
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